Earnhardt Chandler Cadillac

I went online to see what kachina had to offer, I recieved a E-mail the next day with Roberto's private phone #, and I called and I explained what I had in mind and he said he would check and see i recieved a E-mail the next day with Roberto's private phone #, and I called and I explained what I had in mind and he said he would check and see if he could get something for me. He called me back within 10 minutes like he told me he would, and told me he had something that would probably suit my needs. I went there and he met me at the door introduced himself to me offered me something to drink, he showed me what he had and it was just what I wanted. He introduced me to all the other salespersons and they were all friendly to me. and told me if I needed anything that they all would be willing to help me.Roberto Saenz treated me exceptionally well. He is a real asset to Kachina Cadillac and GM. You have a real ACE with him. Thank you Dale R Zwieg More

Ed definately made the moment special for me. I am a first time car buyer and he did all he could to make sure I was able to get my dream truck without having to take and arm and a leg along with it. Ed first time car buyer and he did all he could to make sure I was able to get my dream truck without having to take and arm and a leg along with it. Ed and Jim Davis have proved that not all car dealerships are about "money suckers". Thank you so much for giving me a pleasurable experience. It is something I will always remember! More

I had a good experiance Carlos and Ed were very helpfull. I will be coming back to Kachina to buy my next car and will recomend Carlos and Kachina to friends. Greyling I will be coming back to Kachina to buy my next car and will recomend Carlos and Kachina to friends. Greyling More

We were looking for a 2012 SRX with luxury trim black on black. I contacted this dealer as the Cadillac website indicated they had a vehicle available. When I spoke with Andy the sales director regarding th black. I contacted this dealer as the Cadillac website indicated they had a vehicle available. When I spoke with Andy the sales director regarding the lease price he was able to offer a price that was within our budget so we decided to take a look at the vehicle. When we arrived we were greeted by Joey Matos who made us feel special and important from the moment we walked in the door. He showed us the vehicle and explained the numerous features of the SRX. Once we made the decision to purchase it got even better as Andy was able to finalize a lease price that came in under our budget, amazing! They detailed the car, Joey got us set up with Onstar and we were off. In addition they took our rental car back to the airport. For future service needs they offered to pick up and return the car from our residence. Overall a great customer experience. More

First and foremost, I want to give a huge "Thank You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work that has been performed has been top notch, professional and phenomenal. Sam Wilcox and James Robb as service advisers have been great! The communication and follow up on the work performed have been fulfilled to success each and every time these cars come in. Would highly recommend anyone to visit these two service advisers. Shaun Fox is an excellent and very professional/knowledgeable customs/upgrades and parts manager. He has the answers to almost everything and there is nothing that he can't get done to these cars. Everything he has said that can be done and will do has been completed to my 100% full satisfaction. Highly recommend anyone in the state of Arizona that is looking to do anything to a Cadillac (or for that fact any car) to bring it to Shaun and Kachina Cadillac. Mark Savoy (I hope I am spelling the last name correctly) is by far one of the BEST mechanics I have ever had the experience in dealing with. Like King Midas, any car he touches is like brand new. My wife's Escalade is running like a champ, in fact, even better than when we bought it. My car is a beast and runs so smooth yet powerful. This car is truly a beauty when purchased stock, but after the recommended additions from Shaun and Mark is now one to be reckoned with on the streets of AZ. All in all, I am completely satisfied with this dealership and the fine personnel they employee. No other dealership in my opinion can compete. In fact, in addition to this rating, I plan on writing directly to Cadillac to express to them my complete satisfaction with Kachina and the service staff. For anyone who doesn't believe me or think that this is a false rating feel free to email me at ezcoctsvcoupe@gmail.com Also see my ratings on the purchases of the car from 2011. I'll show pics of the car and the upgrades. Eddie More

We had a problems with our navigation system not retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it n retaining information. Roberta was very knowlege and training us on features we were not using. The naviagtion problem resulting in diagnosing it needs upgrade or new radio. More

Roberto was very professional and knowledgeable. He made my buying experience very nice. All the people at kachina from the finance to the detail shop was 6 stars out of 5. Service was that good. I look for my buying experience very nice. All the people at kachina from the finance to the detail shop was 6 stars out of 5. Service was that good. I look forward to trading this one in 2013 for another one. I'll be back to them for a new one ever too years. I look forward too the good and friendly service. I drove 500 miles to get that welcome service. The local dealership in my hometown made me feel like they did not need my business. Thanks to Roberto and everyone at kachina. Jeff lopez More

Just a note to say that I enjoyed my visit with Tony and he did his best to get me exactly what I was looking for in a used vehicle. There was a little hassle over the amount I was willing to pay but the ca he did his best to get me exactly what I was looking for in a used vehicle. There was a little hassle over the amount I was willing to pay but the car was just what I wanted and I gave some and so did the Manager on the price so that we came to a satisfactory deal. I wish Tony the best in his future and if he continues with his pleasant attitude he will succeed and have a successful carrier. More

Tony spent alot of time with us. If he didn't have the answers to some of our questions, he got help from others in the dealership. He was very helpful. Others at the dealership were helpful and friendly answers to some of our questions, he got help from others in the dealership. He was very helpful. Others at the dealership were helpful and friendly. We will definitely return to this dealership when we finally make a decision to purchase a new car. We will definitely ask for Tony to work with us on our purchase. Great overall experience. No pressure and Tony gave us a call to follow up the next day after our visit. More

Exceptional friendly and personal service. We decided not to go with a Caddy this time around but will definitely call Steve the next time we are purchasing a vehicle. to go with a Caddy this time around but will definitely call Steve the next time we are purchasing a vehicle. More