Earnhardt Chandler Cadillac

I had a sound in my front suspension that bothered me. I came in for the 24 point inspection and it was determined that I needed a Rt Front Hub Bearing assembly. They performed the repair and I was out of t came in for the 24 point inspection and it was determined that I needed a Rt Front Hub Bearing assembly. They performed the repair and I was out of there in 2 hours. The car was washed and dried and was delivered to me with great courtesy I am very pleased. More

Our experience buying our new SRX was great. I requested info about the Costco program and Tony Self responded within 10 minutes via phone and email; he gave me the necessary information. The following day, info about the Costco program and Tony Self responded within 10 minutes via phone and email; he gave me the necessary information. The following day, I completed my finance information online and was approved for a loan. Tony set an appointment for us on Saturday afternoon. When we arrived Tony was waiting for us and had several cars selected and ready for us to test drive. He went through a very thorough explanation of the vehicles and all the features. We selected one and bought it that day. The whole experience was great and went very smooth. I was impressed with the service I received from Tony & Kachina. I would definitely recommend Kachina Cadillac to friends & family. More

Experience from test drive to the purchase of the Cadillac cts-v was very professional. Both Ed and Dave could not have been better to work with. Looking forward to use dealership in the future. Cadillac cts-v was very professional. Both Ed and Dave could not have been better to work with. Looking forward to use dealership in the future. More

Over the years I have (unfortunately) had to use the body shop numerous times & Kachina has always done an excellent job. This time however, Matt Zema (first time dealing with Matt) went above & beyond not o shop numerous times & Kachina has always done an excellent job. This time however, Matt Zema (first time dealing with Matt) went above & beyond not only being knowledgeable, helpful & courteous but rectified misinformation I had been given in the past which saved me money. I not only recommend the body shop @ Kachina but in specific, I recommend dealing with Matt. Kachina should feel honored to have this young man as an employee. Mano Pappas More

Joey wentabove and beyond in help, information and treating us like we were special. He answered all questions, showed us vehicles that matched our needs. We would gladly recommend him personally t treating us like we were special. He answered all questions, showed us vehicles that matched our needs. We would gladly recommend him personally to any of our friends and family. Andy was thorough, plesant and made the financial part of the process easy to under- stand and painless. More

I went online to see what kachina had to offer, I recieved a E-mail the next day with Roberto's private phone #, and I called and I explained what I had in mind and he said he would check and see i recieved a E-mail the next day with Roberto's private phone #, and I called and I explained what I had in mind and he said he would check and see if he could get something for me. He called me back within 10 minutes like he told me he would, and told me he had something that would probably suit my needs. I went there and he met me at the door introduced himself to me offered me something to drink, he showed me what he had and it was just what I wanted. He introduced me to all the other salespersons and they were all friendly to me. and told me if I needed anything that they all would be willing to help me.Roberto Saenz treated me exceptionally well. He is a real asset to Kachina Cadillac and GM. You have a real ACE with him. Thank you Dale R Zwieg More

Ed definately made the moment special for me. I am a first time car buyer and he did all he could to make sure I was able to get my dream truck without having to take and arm and a leg along with it. Ed first time car buyer and he did all he could to make sure I was able to get my dream truck without having to take and arm and a leg along with it. Ed and Jim Davis have proved that not all car dealerships are about "money suckers". Thank you so much for giving me a pleasurable experience. It is something I will always remember! More

I had a good experiance Carlos and Ed were very helpfull. I will be coming back to Kachina to buy my next car and will recomend Carlos and Kachina to friends. Greyling I will be coming back to Kachina to buy my next car and will recomend Carlos and Kachina to friends. Greyling More

We were looking for a 2012 SRX with luxury trim black on black. I contacted this dealer as the Cadillac website indicated they had a vehicle available. When I spoke with Andy the sales director regarding th black. I contacted this dealer as the Cadillac website indicated they had a vehicle available. When I spoke with Andy the sales director regarding the lease price he was able to offer a price that was within our budget so we decided to take a look at the vehicle. When we arrived we were greeted by Joey Matos who made us feel special and important from the moment we walked in the door. He showed us the vehicle and explained the numerous features of the SRX. Once we made the decision to purchase it got even better as Andy was able to finalize a lease price that came in under our budget, amazing! They detailed the car, Joey got us set up with Onstar and we were off. In addition they took our rental car back to the airport. For future service needs they offered to pick up and return the car from our residence. Overall a great customer experience. More

First and foremost, I want to give a huge "Thank You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work You" to Shaun Fox, Sam Wilcox, Mark Savoy, and James Robb. Over the period of owning my 2010 Cadillac Escalade and 2011 CTS-V Coupe, the service work that has been performed has been top notch, professional and phenomenal. Sam Wilcox and James Robb as service advisers have been great! The communication and follow up on the work performed have been fulfilled to success each and every time these cars come in. Would highly recommend anyone to visit these two service advisers. Shaun Fox is an excellent and very professional/knowledgeable customs/upgrades and parts manager. He has the answers to almost everything and there is nothing that he can't get done to these cars. Everything he has said that can be done and will do has been completed to my 100% full satisfaction. Highly recommend anyone in the state of Arizona that is looking to do anything to a Cadillac (or for that fact any car) to bring it to Shaun and Kachina Cadillac. Mark Savoy (I hope I am spelling the last name correctly) is by far one of the BEST mechanics I have ever had the experience in dealing with. Like King Midas, any car he touches is like brand new. My wife's Escalade is running like a champ, in fact, even better than when we bought it. My car is a beast and runs so smooth yet powerful. This car is truly a beauty when purchased stock, but after the recommended additions from Shaun and Mark is now one to be reckoned with on the streets of AZ. All in all, I am completely satisfied with this dealership and the fine personnel they employee. No other dealership in my opinion can compete. In fact, in addition to this rating, I plan on writing directly to Cadillac to express to them my complete satisfaction with Kachina and the service staff. For anyone who doesn't believe me or think that this is a false rating feel free to email me at ezcoctsvcoupe@gmail.com Also see my ratings on the purchases of the car from 2011. I'll show pics of the car and the upgrades. Eddie More