Earnhardt Chandler Cadillac

Do not buy from Earnhardt Cadillac!! Most of the original situation happened about 9 months ago when Cadillac finally decided to get me out of a nightmare of a Cadillac lemon car and put Most of the original situation happened about 9 months ago when Cadillac finally decided to get me out of a nightmare of a Cadillac lemon car and put me in a new one. I begged Cadillac to let me do my trade at Coulter Cadillac as in my opinion they are the Best Phoenix Dealer Ever !! But they forced me to go with Earnhardt Chandler as my lemon car was from Earnhardt. When I got to the dealer I was told to pick a car and General Motors will take care of swapping my car for the new one. I expressed my feelings to the General Manager Justin about maybe getting an ATS V coupe. That's when he disrespectfully told me that I couldn't afford that vehicle and that I needed to get the same one. I'm a hard working young latino guy. To be honest I felt hurt and discriminated against. This person that I was putting my trust in totally made me feel like I wasn't worthy of anything in minutes. To make the story short I ended up getting the same car just a few years newer. The car was set aside while GM processed the swap. When I returned and took delivery of my car it was damaged. It didn't appear in the same condition I had last seen it and had more than 10 scratches all over the body. The dealer acted like it was ok to deliver a vehicle in that condition. One of the scratches was so bad that less than a week later the car had to be painted. The window tint that I paid $495 was peeling off the window and the other window had bubbles on it and it had to be replaced. The General Manager Justin acted with no empathy and was very rude. Saying 'we took care of it, didn't we?' I ask to talk to the District manager and I received a call from a guy name 'Gray.' I asked for his real name and he would not give it to me. I told him about the situation and he was less than helpful at one point even saying that maybe I was too "particular". It was like a slap in the face with absolutely no respect and no empathy for my situation. I want to take this avenue to answer the District Manager Mr. 'Gray' on his insult of calling me too "particular". Sorry that you think that me wanting my brand new 2017 Cadillac CTS to be in great condition is being "particular" or maybe it is that you don't really care about your brand. Last time I checked the Cadillac slogan was "Dare Greatly” so I expect nothing else. They put me through the process of my new car being painted a total of 3 times. During that time they managed to overspray my expensive Giovanna Wheels. Then they sent a guy to my house that was able to get most of the paint off the wheels. But ultimately I had to spend $1, 500 on a new set of wheels. This car still has overspray paint on the side skirts and this is all damage done by the carelessness of this dealer. The side panels that were painted 3 times still don't match the rest of the car. If anything this dealer should become more 'particular' in their standards. More

Service Department Bilks Customers. Beware! Dishonest service. Looks new and great from outside. Took my 2 CADS there regularly for service. Each time tells me they found additional proble Dishonest service. Looks new and great from outside. Took my 2 CADS there regularly for service. Each time tells me they found additional problems and if I want to fix them. I would agree. Last time, I was told by Curtis Mitchell, My Service "Advisor" that my car battery died at the shop. I said it shouldn't have as they were new from AAA, so under warranty. Miraculously, battery worked again. No problem since. Now I question all other recommended fixes I paid. My experience there and at Coulter Cadillac Shop have made me realize the Cadillac service is dishonest, so I have traded-in my 2 CADS and will not be buying anything CADS ever again. Short sighted dealerships. I feel bad for GM. More

Meah...only if they have something that you really want My salesperson, John Heinzig, was great and was an excellent facilitator for the deal. The sale was typical, except that I didn't have a trade which g My salesperson, John Heinzig, was great and was an excellent facilitator for the deal. The sale was typical, except that I didn't have a trade which gave me a slight advantage. The sales manager had a hard time figuring out the difference between the advertised price of the car versus what the posted price of the car was, causing me to send the paper work back. After getting that straightened out and declining to purchase any of the add-ons (theft deterrent, detailing services, tinted windows - total $1500), I mentioned the other car that I was looking at. With that, the price of the car I bought dropped to accommodate the addition of comparable warranty coverage. When the proceeds of my private vehicle sale arrived to be used as a down payment, the dealership would not accept me signing the cashiers check over to them. I was directed to a nearby bank, located in a grocery store to cash the check. When I questioned if a grocery store bank could handle the amount, I was assured that they could. They couldn't. I had to go to another bank to get the cash. When the transaction was complete, I told my salesman that the car had not been filled with gas. One of his colleagues informed him that when used cars are sold, the tank is not filled. On the next day during the wash and wax session, I noticed that the car was not very clean. There was a letter “J” written on the windshield and rear window with some sort of marker, and I had to remove the plastic covering from the floor mats. The wipers needed replacing and the brakes sqeeked during low speed braking. The seats didn’t look like they had been wiped down either. So much for dealer prep. Going back on Monday. I did get what I believe to be a good price on the car, but the only way that I would go back there is if they had something that I really wanted to buy. UPDATE Upon further investigation, the car needed front brake pads. Luckily, I'm pretty handy and the job was inexpensive and easy with numerous examples shown on You Tube. I just don't think that selling a car that needs brakes is a good thing. I canceled the service contact as well. I used it as a bargaining chip to get the price of the car lowered. More