Earnhardt Chandler Cadillac

Preventative Maintenance is Thorough A well deserved 5 star rating! I had preventative maintenance performed on our 2013 Cadillac SRX: oil change, tire rotation, multi-point inspection, A well deserved 5 star rating! I had preventative maintenance performed on our 2013 Cadillac SRX: oil change, tire rotation, multi-point inspection, battery check, alignment check....I also requested that they change the cabin air filter. We’re from Iowa so I usually have the cabin air filter changed every 40,000 miles, but in Arizona because of climate dust I have it changed every 20,000 miles. Earnhardt Cadillac came to me with pictures of the existing filter and the air intake vent to the AC/Heater blower. A rodent (most likely a roof rat) had been nesting in the area, chewing up the filter and pushing the filter remnants into the blower intake vent. I authorized Earnhardt to disassemble the blower and clean out the intake vent. They also performed an additional check for any damages to electrical harness. Wow, we were fortunate, because no additional damage was discovered! Their charge for correcting the damage and inspection for possible other rodent damage was only for 1 hour of labor, which I know is very customer friendly. Another item that I routinely do when I take vehicles to dealerships, and I believe a test drive should be part of the labor, is to reset the trip odometer. I found that our SRX was actually test driven, because the trip odometer verified it. Earnhardt’s customer service lounge is very relaxing for customers, which is also a nice plus. But for me when I take our vehicle in for preventative maintenance it is all about trust and value while waiting for our vehicle to be serviced. Earnhardt Chandler Cadillac proved to me that they perform preventative maintenance. If you live in AZ and your car has a cabin air filter, get it changed! A new filter will extend the life of your AC/Heater blower, and if there are critters where you park your vehicle, you might be as lucky as me by having Earnhardt Cadillac change your filter. PS. If a critter dies in their nesting place in your vehicles blower intake; air freshiners in your car will not eliminate the critter’s decaying odor. A shout out Thank You to Earnhardt Chandler Cadillac! More

As always a great experience The service is always wonderful Curtis is very efficient and personable always a great experience ~ he always goes above and beyond to make sure eve The service is always wonderful Curtis is very efficient and personable always a great experience ~ he always goes above and beyond to make sure everything is perfect More

Always treated well This visit was caused by a "service parking assist" warning. I knew, from experience, that the dealership would need to see the car while the warning This visit was caused by a "service parking assist" warning. I knew, from experience, that the dealership would need to see the car while the warning was present. They immediately took my car back into the shop, diagnosed it as a software issue. They performed the update while I enjoyed a cup of coffee and a donut. They offered to wash the car, if I had another 20 minutes. I declined since I had some other errands to run. Curtis, Anthony and Nick always treat me like family. Ken E. More

Awesome Experience buying a 2017 CT6 We started looking for a new Cadillac a few months ago. Our lease was coming due and Earnhardt Chandler Cadillac was the only dealer in the Valley to We started looking for a new Cadillac a few months ago. Our lease was coming due and Earnhardt Chandler Cadillac was the only dealer in the Valley to have any specials listed on their website. The other stores just didn't seem to be trying very hard. I initially contacted the dealership in July and due to unforeseen circumstances had to put things off for a bit. When I checked back in with the salesperson, Luke Salscheider, he was very courteous and helpful. Due to my travel schedule , it took a about a week of back and forth with emails and phone calls, but throughout the whole process Luke was extremely patient. The day before we had delivery scheduled, I asked Luke to have everything ready to minimize our time at the dealership. Everything worked out exactly like I asked. We were in and out in a little over an hour. I fully expected it to take closer to two. If you're looking to buy or lease a new Cadillac I highly recommend Earnhardt Chandler Cadillac and Luke Salscheider. More

Never Purchase From Here! Horrible!!! So I purchased my 2016 CTS 3.6 from here about a month ago and it's been nothing but xxxx ever since! First let me state that I own a 2014 SRX alread So I purchased my 2016 CTS 3.6 from here about a month ago and it's been nothing but xxxx ever since! First let me state that I own a 2014 SRX already which has all the bells and whistles and I stressed the fact that if I'm buying another new Cadillac I want it just as loaded as my SRX if not more. So I wanted to check out the nicest CTS (other then the V) that they had. I was shown a few vehicles but nothing that really impressed me. I was then shown a CTS 3.6 in red, which I was told had it all! I noticed that it didn't have the front parking assist sensors but other then that it did have all the options I wanted. I told the sales guy Mike that I like this red one but I would want it in white and with the front parking sensors and of course he said not problem. I also wanted chrom rims added too. Mike then told me they have a white car, exact same as the one I test drove and they can throw the chrome rims on it and add the front sensors later after they get them in from having to order them for me. I was told the sensors would be here in a few weeks and I would be called to bring in the car to get them installed. So everything was good, Mike met all my requirements, it felt good, so I made the purchase. I put a very large amount, more then half down and financed the rest. After not getting a call for about a month I decide to call the dealership to see If they received my front sensors. They said bring it on in, so that next week I did. The front parking sensors were NOT installed but this stupid curb sensor that is only a loud annoying beeb that goes off when I turn my car on and pull in and out of driveways. Now I am being told that the sensors I wanted and agreed upon are not even an option that can be added. The car must come with the front parking sensors. I WOULDNT HAVE PURCHASED THIS CAR!!! I would have purchased a car that already had the sensors then! I'm beyond upset that Mike lied to me and told me whatever I wanted to hear to get me to make the purchase right then and there. So now my brand new car is not even what I wanted and I'm stuck with it. I talked to the sales manager and got no where. They can't make it right so I'm going to be talking to a lawyer in the morning. Oh yeah and to top all this off, I had black stains all over my visors when I picked my car up the other day. This whole dealership, sales and services is some of the worst service I've ever seen. Going to be taking my Cadillacs up to Scottsdale for now on. More

Poor Quality Service Dept, abusing and taking my car on ride Drop my new CTS off, and ask them to not wash or test drive my car due to just bringing in for interior warranty work. When I got the car back it had Drop my new CTS off, and ask them to not wash or test drive my car due to just bringing in for interior warranty work. When I got the car back it had tons on micro scratches in the paint from the car going through their dirty carwash. They Also the drove my car and put 12 miles on it for a "test drive", I documented the mileage and I SAW TWO EMPLOYEES AT THE WENDY'S DRIVETHROUGH IN MY CAR!!!!... I know it was mine due to the vanity plate. If I was 40 years younger I would have taken care of confronting the two employees. I paid over $70k for this car, I don't feel like I should have to be taken advantage of every time I trust them with my property that I worked so hard for. Service manager Larry says doesn't know anything about it and will get back to me, 2 weeks later, NOTHING... Who is running that circus? I called Cadillac HQ and formed a complaint, but I am sure they will blow it off, they have so far. More

Took my 2013 CTS-V on a joyride My CTS-V buddies warned me not to take my car to Chandler Cadillac (Earnhardt South). I gave them a try anyway because they are right next to my hous My CTS-V buddies warned me not to take my car to Chandler Cadillac (Earnhardt South). I gave them a try anyway because they are right next to my house and I had a coupe of trim issues (Recaro seat track broke and I had a DRL out). Drop it off, say "no test drive, no wash please". I even sent it in an email! Kudos to the Service advisor as he writes this on the ticket and it's on my invoice so I know he told them but someone wasn't listening. Pick up the car, they show the in/out miles as the same BUT the out miles are actually 6 higher than when I dropped it off. (I took video of the drop off and pick up with the ODO in the background). I went back in; advisor was gone as was service manager so I sent them an email explaining what happened in a very calm tone because I know they (likely) didn't drive the car. Asked them to find out what happened and call me and let me know what they were going to do to make it right. That was fife days ago and I have heard nothing............and my DRL is still out. More

Above and Beyond This week I purchased a car at the Earnhardt Chandler Cadillac location. The service was amazing. Carl P. was extremely helpful throughout the entire This week I purchased a car at the Earnhardt Chandler Cadillac location. The service was amazing. Carl P. was extremely helpful throughout the entire experience. We were also impressed with the loan officer, Jason C., from the Mr. Ed Department. Jason was very friendly and also extremely helpful. Carl and Jason both had a great attitude about staying after hours to help us complete our purchase. My husband and I had a great experience doing business with them and will be recommending them to anyone we know in need of a new car. More