Earnhardt Cadillac | Page 25

The whole experience at Earnhardt Cadillac was great. Julie was so helpful from showing us our options from everything from their new cars to the pre owned certified selection. She was very knowlageable. Julie was so helpful from showing us our options from everything from their new cars to the pre owned certified selection. She was very knowlageable. We never felt pressured like you would at most other dealerships. Julie and Jim were just awesome, They actually gave us options, all the way through financing with Anthony, everyone worked together as a team. As first time Cadillac customers it made us feel very welcome and comfortable. I would definitly being go back to Julie for my next purchase and recommend Earnhardt Cadillac to everyone I know. More

Well, it was the last hour of the Phoenix Open (yeah Phil) and just a few breaths away from the start of the Super Bowl. The night before we were internet shopping for a replacement for our dear Deville Phil) and just a few breaths away from the start of the Super Bowl. The night before we were internet shopping for a replacement for our dear Deville (named Latham). We saw a CTS on the Earnhardt lot and thought we might stop by after church. Well, thinking turned to certainty when we got a call from Stan. The rest of the story is the beginning of new memories. We welcomed the CTS into the family. I'm still feeling her out, but right now she will be named Ivory, Ella (as in Fitzgerald) or Dinah (as in Washington) because she is smooth and jazzy... Thanks so much for all your help. Earl and Char More

From the time we stepped out of our vehicle and were greeted by our friendly salesman Derek Spady, we felt very comfortable! We came to Earnhardt to look at a specific vehicle we saw on the internet. We greeted by our friendly salesman Derek Spady, we felt very comfortable! We came to Earnhardt to look at a specific vehicle we saw on the internet. We were pleasantly surprised when we saw it in person. We took it for a test drive with Derek, and he was very knowledgeable about all of the many features. We decided to purchase the vehicle, and made a deal. The paperwork went smoothly, and we were treated with hospitality. Larry Nichols the finance manager was very efficient, and got us the best possible rate for financing. It was raining that day so they promised us a full detail on a future sunny day. Our salesman Derek told us to call him anytime with questions, and sent us home with a nice "goodie bag" and the confidence that we had made a good decision. A couple of days later he called to check on us, and see how well we like our new Cadillac SRX. The answer is we love it, and are very glad we found it at Earnhardt Cadillac! The Knowles More

Tom called us and we went over the past review in detail. Tom called us and we went over the past review in detail. Communiction breakdown seemed to have been the issue. I now believe customer service is #1 Tom called us and we went over the past review in detail. Communiction breakdown seemed to have been the issue. I now believe customer service is #1 on your list of priorities and would recommend your dealership just on the way Tom handled our previous review. Tom, you handled it professionally and I truly believe it came from your heart. Thank you for extending yourself to us. Dale and Peggy Stevens More

I received excellent customer service from the team at Earnhardt Cadillac. From my initial conversation with Julie Behncke, it was obvious that she was committed to helping me find the right vehicle at th Earnhardt Cadillac. From my initial conversation with Julie Behncke, it was obvious that she was committed to helping me find the right vehicle at the right price. Her husband Jim (Behncke) did an excellent job of finding the specific vehicle that I wanted (2013 XTS, Blue) at a price that was right for me. Both Jim and Julie were attentive to all of my needs, answered all of my questions, and offered me a great deal on the car. Jim and Julie offered assistance in areas that I definitely saw as "over and above"; which made me feel valued as a customer, and more than just another sale. Julie was very thorough in showing me all of the features on my new XTS, and the complimentary gifts were definitely in the "delight" category. My overall experience was also very positive due to the assistance of the Finance Manager, Anthony Herrmann. He covered all of the details of the lease with me, so I fully understood the entire transaction. I was also pleased with his (Herrmann's) "no pressure" approach while covering the additional options available to me. I had a great experience with this team, and have already highly recommended them and Earnhardt Cadillac to several friends. More

It's a wonderful experience at the dealership. Friendly It's a wonderful experience at the dealership. Friendly environment. Well received. Understood my requirement and customized the needs accordingly. c It's a wonderful experience at the dealership. Friendly environment. Well received. Understood my requirement and customized the needs accordingly. cent percent satisfied with Anthony and Derek. More