Earnhardt Cadillac

Fleet Purchase The managers and salespeople helped me purchase a block of vehicles for my business at a good price. They assisted me throughout the ordering process The managers and salespeople helped me purchase a block of vehicles for my business at a good price. They assisted me throughout the ordering process and ensured the sales process went well. More

nightmare Earnhardt Cadillac, Scottsdale – LIES AND COVER UPS…WHAT A CUSTOMER SERVICE NIGHTMARE! In January of 2011, I purchased a 2008 Cadillac xxx, in exc Earnhardt Cadillac, Scottsdale – LIES AND COVER UPS…WHAT A CUSTOMER SERVICE NIGHTMARE! In January of 2011, I purchased a 2008 Cadillac xxx, in excellent condition, with less than 20,000 miles – 20,000 ARIZONA MILES! That means so snow exposure, and little, if any at all, rain exposure. With such low mileage and the excellent condition of the car, I was looking forward to several years of enjoying it. Cadillac vehicles have been a constant in my family for as long as I can remember. My grandfather bought a new one every 12-18 months and my father has ALWAYS had a Cadillac - a new one every 2 years. I was excited to continue this family tradition. I took extra special care of the car…as I do all my cars. I purchased the extended warranty and serviced the car, oil changes and ALL other service, ONLY at Legends Cadillac, which became Earnhardt. In the early part of 2014, my car began making an unusual noise only upon the first cold start in the morning. Of course, I took the car to Earnhardt for a diagnosis. I was told that the service department was unable to replicate the noise and thus could not provide a diagnosis, but that the car seemed to check out and be running just fine. There were no concerns. The power train warranty expired at the end of June, while the car was still well below 70,000 miles. In August of this year, while driving with my 2 young children, I received a message stating “OIL LOW, TURN OFF CAR.” I was able to drive to the dealership for service. This appointment revealed only, according to JD – our service manager, that an oil pressure sensor wire had come loose causing the alert message. I asked if this could be related to the noise that they had been unable to diagnose, which had significantly worsened over time. JD told me “no,” stated that the car was running fine and sent me on my way. A couple of weeks ago, with the noise now EXTREMELY loud and a noticeable hesitation on acceleration, my wife contacted JD and told him that there was definitely a problem and demanded to drop the car off at service. Two days later, I received a call from JD stating that there was a major problem, oil pressure related, that had caused extensive damage to the engine and would cost $4,800.00 to repair! Oil pump issue. I ended the conversation knowing that I did not have $4,800.00 laying around and available, to fix the car. I also stated that a Cadillac that has been babied, with less than 70,000 miles, should absolutely not have repair issue of this magnitude. I then received a call from JD, much later the same day, stating that he had “taken it upon himself and spent several hours on the phone with Cadillac, going to bat for me, to have the repair costs reduced.” He then revealed a reduced repair cost of $1,800.00, and acted as though I should be forever grateful for this good deed on behalf of himself and Cadillac?? This “good deed,” if anything, indicates to me a sense of guilt or responsibility. I responded stating that this was still an enormous amount of money and a problem that should not exist at less than 70,000 miles. Additionally, I reminded him that I had brought the car in to service, prior to the expiration of the Power Train warranty, for this issue AND that the car had been in service for an “OIL PRESSURE ISSUE” in August. Again, he mentioned the “good deed offer” that Cadillac was willing to extend. My wife went to the dealership to pick up the car. She requested full service records and was told, by JD, that he was “unable to print them,” and that he “could only see them on his computer screen.” He blamed this issue on the Legends/Earnhardt transition. My wife insisted on obtaining the service records, even if it meant that she would need to take pictures of his computer screen showing the records. JD replied saying that he “would try.” He then returned 10 minutes later with printed service records. My wife noticed that the most recent records were missing and asked JD about them. He acted surprised and said that he would check again? He returned with the service record from August 2014. My wife proceeded to ask about the record for when the car was brought to service for the “unidentifiable noise,” PRIOR TO THE POWER TRAIN WARRANTY EXPIRATION. She was told, by JD, that because there was no “service” completed, there was no official record of the visit?!?!?! In summation, neither Earnhardt nor GM/Cadillac, has made any attempt to follow up with me regarding the situation, even though I have pursued an answer on a management level. They have clearly demonstrated that the loyalty in this relationship was one sided, on my part, and that they clearly to do not value my business. Do yourself a favor, STEER CLEAR OF EARNHARDT CADILLAC IN SCOTTSDALE, AND CADILLAC IN GENERAL! More

Earnhardt Sucks... Beware if you are a Legends Customer! These Guy are the worst... They Suck!!! They are the absolute Worst Cadillac, and I would say any dealership in the Valley. We Loved Legends b These Guy are the worst... They Suck!!! They are the absolute Worst Cadillac, and I would say any dealership in the Valley. We Loved Legends but since Earnhardt took over their service went to xxxx in a hand basket. I took my wife's 2010 CTS in for warranty work since it is 30 days away from the factory warranty to get some little stuff fixed. They refused to repair the faulty rear back up camera because it was installed by Legends and NOT Earnhardt. They totally copped and attitude and both the Service Manager and the General Manager Tom were complete xxxxx to my wife treating her like a criminal and have no customer service skills. They were not willing to work with us because we were not Earnhardt customers. WARNING ALL Legend Cadillac customers ... BEWARE these guys are thief's and will not honor anything Legends did! They are liars and will try to milk you for work that should be covered. Go to another Cadillac Dealership. Other dealerships will even pick up your car if you want them to. They need to go back to selling Fords because they do not know how to treat Cadillac customers. Go to ANY Cadillac dealer but this ONE. I have been purchasing news cars in the valley since the 80's and have NEVER been treated so poorly. THESE GUYS SUCK and they are TOTALLY FULL OF BULL!!! More

I received excellent service from start to finish. All of the Earnhardt Cadillac associates were extremely friendly and knowledgable, specifically my sales consultant, Robert Jelinek. Without the time and wo the Earnhardt Cadillac associates were extremely friendly and knowledgable, specifically my sales consultant, Robert Jelinek. Without the time and work he put in, I probably would not have purchased my vehicle. Earnhardt Cadillac is a dealership that I will always recommend. I have already begun to spread the word to my family, friends and colleagues. Thank you all for the wonderful experience. More

Robert and Tobey showed me exactly what i was looking for in the price ranges i needed. They did not try to show me or sell me something not in my list of needs and did not push me to consider anything i wa in the price ranges i needed. They did not try to show me or sell me something not in my list of needs and did not push me to consider anything i was not interested in. They were accomodating, patient, honest and worked hard to get me the best deal we could put together. I recommend them to anyone needing a new or used vehicle. I don't know what my next car will be, but i am certain it will come from Earnhardt and it will be a deal made with Tobey and Robert. More

I’ve been leery of Earnhardt’s reputation after some of the stories I have heard over the years, but Ron and the staff at Earnhardt Cadillac buried any lingering doubts I had left in me. Honestly “no bul the stories I have heard over the years, but Ron and the staff at Earnhardt Cadillac buried any lingering doubts I had left in me. Honestly “no bull!” everyone was great, excellent service, sales, friendly 5 STAR dealer and staff. This is the second great experience I have had with an Earnhardt dealership, they listen to their customers and get it done right the first time! More

Fast, friendly and courteous service with knowledgeable personnel. All questions were answered and detailed attention was provided. Dealership recently changed ownership and building improvements were up personnel. All questions were answered and detailed attention was provided. Dealership recently changed ownership and building improvements were upgraded and pleasant. All-in-all, a comfortable experience. More

Was surprised at how long Matt was a car salesman. Very atypical for the breed, e.g. he showed us cars that were less expensive than the one we were interested in. He knew the systems well enough, but nev atypical for the breed, e.g. he showed us cars that were less expensive than the one we were interested in. He knew the systems well enough, but never tried to sell the car in the conventional sense. Tobey had brief contact with us, but was helpful. Now that I know what he went thorough to get our financing and at a rate that is so low you would not believe, change that helpful rating to extremely helpful. Anthony not only did our paperwork, which was considerable, he explained all of our options and got us the best possible arrangements that we were only hoping that we would receive and was fun to talk to. The last time I dealt with his counterpart at another dealership, actually another Earnhardt, I almost got up and walked out. It felt like a visit more than a purchase. I know exactly where I will be purchasing my new CTS-V. More

Probably my first pleasurable experience buying a car in 40 years!! Loved working with Julie and the rest of the team. No bs and extremely helpful. 40 years!! Loved working with Julie and the rest of the team. No bs and extremely helpful. More

The team at Earnhardt Cadillac did an excellent job of finding the exact car I was looking for. Justin Sedgwick on the sales staff went out of his way to find the car that fit my tastes while keeping wit finding the exact car I was looking for. Justin Sedgwick on the sales staff went out of his way to find the car that fit my tastes while keeping within my budget. Anthony Herrmann with the finance department was also excellent to work with and made the financing process both transparent and painless. I highly recommend the for their service and knowledgeable staff. More