Earnhardt Buick GMC - Mesa

Josh and Weston are Exceptional I apologize in advance for my lack of brevity however, my entire experience is one I will not soon forget. On Tuesday afternoon I drove my 2017 GMC De I apologize in advance for my lack of brevity however, my entire experience is one I will not soon forget. On Tuesday afternoon I drove my 2017 GMC Denali 3500 Duramax for the first time since getting stuck up in the high Mountain Arizona snow a week earlier. The “Check Engine Light” was on. Immediately I began to panic as I was scheduled to leave for home to Washington State Friday evening when my son arrived to help drive my new Motor Coach, GMC 3500 Duramax Denali and my enclosed trailer the 1400 miles home. My son’s schedule did not allow for any changes to our tight schedule. I contacted the closest GMC dealer Earnhardt GMC and was routed to Weston in Service. I explained the situation and Weston asked if I could bring my truck right in so he could read the error code. Since it was 4:00 I went directly to meet with Weston. Upon arrival Weston read the Error Code which showed the #3 cylinder indicated an injector issue. Weston explained the situation and the possible remedies. He was able to move some time around and asked that I have the truck at the dealership at 7:00 a.m. the next morning. He also searched for an injector if it had to be replaced and the closest was in Los Angeles. If they could diagnose it, they could have the part in by noon Thursday and could have the truck ready Friday afternoon. This was of course a worse case scenario. I then discussed the risks of trying to drive the truck to Washington and Weston strongly encouraged me not to do so. Weston then, with a smile on his face, suggested I could look at Earnhardt’s new inventory. I told Weston I would be in at 7:00 in the morning. As I started to leave, I decided I might follow Weston’s suggestion and glance at the 2019 Denali 1500 inventory. Actually, it was my intent to drive home and trade off my 3500 Denali for a 1500 since I had just sold my 45’ Fifth Wheel. And more importantly, I had decided I would probably buy a Dodge 1500. Then along comes Josh from your Sales Team. Immediately I was impressed with Josh. Before we looked at the inventory Josh wanted to know what my interests were and what my 1500 truck uses might be. What really moved me was how Josh sincerely listened to what was important to me in a new truck! I explained my entire situation and the fact I really did not plan to buy a truck in Mesa but rather when I returned home. Josh asked if I had seen the new 2019 Denali 1500 and all the incredible changes. Since I had not, I agreed to “just look”! In showing me the inventory Josh focused on the uses he and I discussed and the new features of the 2019 Denali which fit the needs I had expressed. I then agreed to meet with Josh the next morning as I had to bring my truck in to service. Later that evening I drove my truck several times running errands and the Check Engine Light no longer was illuminated. The next morning, I called Weston and told him the light had quit coming on and I was going to drive the truck around to see if the problem returned. Josh called me later that morning and I explained what had changed. I told Josh I would be driving my Duramax 3500 home and buying a Dodge when I made it home. Since my 2017 Denali 3500 had under 24,000 miles Josh discussed with me Earnhardt’s desire to have my trade-in as Diesel Denali 3500’s were hard to find and they had customers looking for them. Josh had observed how much I really liked the Deep-Red Denali 1500 on the lot and asked if they could make me an offer. I told him that would be fine, but I would not play the game and any offer needed to be their best shot. After getting all the information on my trade and looking at it Rod, and Josh contacted me and told me they had an offer that would probably change my plans. Long story short, they were right. When I came in Thursday afternoon, I had not yet driven the new Denali but after doing so was definitely sold. Josh’s knowledge during the demo was refreshing. However, up on return to the dealership I noticed a Metallic Bronze/Brown Denali Ultimate 1500 and fell in love. Even though I had committed to the Deep-Red unit I had to have the Metallic Bronze truck! Rod, Josh and I quickly negotiated the price difference, and the deal was done. In taking delivery, Josh knew the vehicle inside and out and reviewed every feature of the truck, it’s operation and set up all of phone and On Star services. It was refreshing how knowledgeable Josh was and how personable and honest he was from the start all the way to me driving off the lot with a vehicle I never planned to buy. And then, the next day Josh called to check in and asked if I had any additional questions or concerns about my new Denali 1500 and reminded me, I had his work and his cell number if I had any issues what so ever. I look forward to dealing with Josh next year on a new vehicle for my wife when we return to Mesa!!! Truly an Exceptional Experience. More

Great service A+. I was disappointed that my vehicle was not washed. They always did that before. Maybe you don't have that service anymore. Also they should rem A+. I was disappointed that my vehicle was not washed. They always did that before. Maybe you don't have that service anymore. Also they should remove the paper mat that they but on the drivers side. I understand why they put it there but should remove when they return vehicle to the owner. More

Promised Work completed Second visit with no disappoints, Weston and the service center were on top of things and were detailed in their information. I would highly recommend Second visit with no disappoints, Weston and the service center were on top of things and were detailed in their information. I would highly recommend them. More

Always recieve excellent service. Had a 7:30 am appointment on March 14. My truck was taken in on time & the work was completed in the time frame I was given. Had a 7:30 am appointment on March 14. My truck was taken in on time & the work was completed in the time frame I was given. More

Professional, with expert knowledge Josh Lambert was professional and knowledgeable in product sales. He answered every question without hesitation. Josh listened to my wife's concerns Josh Lambert was professional and knowledgeable in product sales. He answered every question without hesitation. Josh listened to my wife's concerns and and directed us to the car that was a perfect fit. I will return to Earnhardt in the future and purchase a vehicle because of Josh Lambert's customer service. Gary and Pat Garrison More

My Buick Enclave was ready in an hour as promised. There was a mix up on cars and I had paid someone else's bill. It was quickly caught and a refund for the original payment was issued to me and I pai There was a mix up on cars and I had paid someone else's bill. It was quickly caught and a refund for the original payment was issued to me and I paid my bill. Everyone was very nice and very apologetic about the confusion. More

Auto Butler There was a mix-up on the date I was suppose to have this service done, but they serviced my car anyway....I appreciated that, and was offered a ride There was a mix-up on the date I was suppose to have this service done, but they serviced my car anyway....I appreciated that, and was offered a ride home if I needed one. Called me when car was ready, and was escorted to my car - thought that was wonderful More

My GMC Terrain was ready when told about 1 hour. Upon walking in the door for service...I was greeted with a Good Morning, how May we help you? That mean a lot to me. My service advisor was very u Upon walking in the door for service...I was greeted with a Good Morning, how May we help you? That mean a lot to me. My service advisor was very up beat & thorough. ( Lawrence Ware) More

Open Mindedness The Team of Rod,Brad and another manager were willing and kept an open mind in making sure The right thing was done.Weston in service was also a great The Team of Rod,Brad and another manager were willing and kept an open mind in making sure The right thing was done.Weston in service was also a great information and enthusiastic person in trying to come to a conclusion with the issue I was not comfortable with with my first purchase selection the 2018 Slt Z-71...Eventually an agreement was made as well as a decision for my upgrade to the Denali 2018 I currently have.I will update in the future either face to face or by phone to these employees in regards to issues should they arise in the future. I would recommend the dealership overall even though I live 64 miles away one way. Thank You for doing the right thing. More

New Terrain Great buying experience at Earnhardt Buick/GMC. I bought a new Terrain, and everyone was helpful and courteous. I shopped many dealers and brands, a Great buying experience at Earnhardt Buick/GMC. I bought a new Terrain, and everyone was helpful and courteous. I shopped many dealers and brands, and Earnhardt made the best deal. More