Earnhardt Buick GMC - Mesa

Felt valued After my warranty had expired, my air conditioning part in the rear quarter panel was defective - again. This repair represented the 3rd part in five After my warranty had expired, my air conditioning part in the rear quarter panel was defective - again. This repair represented the 3rd part in five years. I would suggest that Enclave/Buick has an issue with this part. I expressed my dissatisfaction and the dealership supported my concern. Between Buick, but mostly Earnhardt, I received a partial refund. They could have dismissed my issue but they wanted customer satisfaction. They proved that they do care about individuals. Well done! More

Good experience Good friendly service that was done in the promised time. A customer friendly waiting area that was comfortable. I would recommend them for service fo Good friendly service that was done in the promised time. A customer friendly waiting area that was comfortable. I would recommend them for service for your vehicle. More

Great service, Great service and good workmanship, only one bit of advise, have the mechanic wash his arms a bit, arm rest were left dirty. Thank you for a great job Great service and good workmanship, only one bit of advise, have the mechanic wash his arms a bit, arm rest were left dirty. Thank you for a great job.. More

Excellent service. Josh, Bryan and Chad were professional and very helpful in helping me to make the decision to purchase my new Buick Envision. Very understanding in h Josh, Bryan and Chad were professional and very helpful in helping me to make the decision to purchase my new Buick Envision. Very understanding in helping resolve issues that I had with the vehicle. Also very helpful in explaining the car's features. More

Ruston always take care of me!!! Ruston is the best guy to deal with when needing s new vehicle! He makes sure everything, even my kids are happy and taken care of. Thanks for the con Ruston is the best guy to deal with when needing s new vehicle! He makes sure everything, even my kids are happy and taken care of. Thanks for the continued great service! More

Awesome experience! Great staff! We gave them an excellent review because they were super friendly and the whole process was fast and we felt great about everything and the way it tur We gave them an excellent review because they were super friendly and the whole process was fast and we felt great about everything and the way it turned out. More

Good service and communication Wes did a good job of explaining and updating issues that needed to be resolved. His quote was also accurate. The courtesy driver, Michelle, was very Wes did a good job of explaining and updating issues that needed to be resolved. His quote was also accurate. The courtesy driver, Michelle, was very friendly and professional as well. Overall a good experience. More

Great Staff very helpful was in and out of store very quickly thanks for the experience thank u no more words god bye have a great day Staff very helpful was in and out of store very quickly thanks for the experience thank u no more words god bye have a great day More

Josh and Weston are Exceptional I apologize in advance for my lack of brevity however, my entire experience is one I will not soon forget. On Tuesday afternoon I drove my 2017 GMC De I apologize in advance for my lack of brevity however, my entire experience is one I will not soon forget. On Tuesday afternoon I drove my 2017 GMC Denali 3500 Duramax for the first time since getting stuck up in the high Mountain Arizona snow a week earlier. The “Check Engine Light” was on. Immediately I began to panic as I was scheduled to leave for home to Washington State Friday evening when my son arrived to help drive my new Motor Coach, GMC 3500 Duramax Denali and my enclosed trailer the 1400 miles home. My son’s schedule did not allow for any changes to our tight schedule. I contacted the closest GMC dealer Earnhardt GMC and was routed to Weston in Service. I explained the situation and Weston asked if I could bring my truck right in so he could read the error code. Since it was 4:00 I went directly to meet with Weston. Upon arrival Weston read the Error Code which showed the #3 cylinder indicated an injector issue. Weston explained the situation and the possible remedies. He was able to move some time around and asked that I have the truck at the dealership at 7:00 a.m. the next morning. He also searched for an injector if it had to be replaced and the closest was in Los Angeles. If they could diagnose it, they could have the part in by noon Thursday and could have the truck ready Friday afternoon. This was of course a worse case scenario. I then discussed the risks of trying to drive the truck to Washington and Weston strongly encouraged me not to do so. Weston then, with a smile on his face, suggested I could look at Earnhardt’s new inventory. I told Weston I would be in at 7:00 in the morning. As I started to leave, I decided I might follow Weston’s suggestion and glance at the 2019 Denali 1500 inventory. Actually, it was my intent to drive home and trade off my 3500 Denali for a 1500 since I had just sold my 45’ Fifth Wheel. And more importantly, I had decided I would probably buy a Dodge 1500. Then along comes Josh from your Sales Team. Immediately I was impressed with Josh. Before we looked at the inventory Josh wanted to know what my interests were and what my 1500 truck uses might be. What really moved me was how Josh sincerely listened to what was important to me in a new truck! I explained my entire situation and the fact I really did not plan to buy a truck in Mesa but rather when I returned home. Josh asked if I had seen the new 2019 Denali 1500 and all the incredible changes. Since I had not, I agreed to “just look”! In showing me the inventory Josh focused on the uses he and I discussed and the new features of the 2019 Denali which fit the needs I had expressed. I then agreed to meet with Josh the next morning as I had to bring my truck in to service. Later that evening I drove my truck several times running errands and the Check Engine Light no longer was illuminated. The next morning, I called Weston and told him the light had quit coming on and I was going to drive the truck around to see if the problem returned. Josh called me later that morning and I explained what had changed. I told Josh I would be driving my Duramax 3500 home and buying a Dodge when I made it home. Since my 2017 Denali 3500 had under 24,000 miles Josh discussed with me Earnhardt’s desire to have my trade-in as Diesel Denali 3500’s were hard to find and they had customers looking for them. Josh had observed how much I really liked the Deep-Red Denali 1500 on the lot and asked if they could make me an offer. I told him that would be fine, but I would not play the game and any offer needed to be their best shot. After getting all the information on my trade and looking at it Rod, and Josh contacted me and told me they had an offer that would probably change my plans. Long story short, they were right. When I came in Thursday afternoon, I had not yet driven the new Denali but after doing so was definitely sold. Josh’s knowledge during the demo was refreshing. However, up on return to the dealership I noticed a Metallic Bronze/Brown Denali Ultimate 1500 and fell in love. Even though I had committed to the Deep-Red unit I had to have the Metallic Bronze truck! Rod, Josh and I quickly negotiated the price difference, and the deal was done. In taking delivery, Josh knew the vehicle inside and out and reviewed every feature of the truck, it’s operation and set up all of phone and On Star services. It was refreshing how knowledgeable Josh was and how personable and honest he was from the start all the way to me driving off the lot with a vehicle I never planned to buy. And then, the next day Josh called to check in and asked if I had any additional questions or concerns about my new Denali 1500 and reminded me, I had his work and his cell number if I had any issues what so ever. I look forward to dealing with Josh next year on a new vehicle for my wife when we return to Mesa!!! Truly an Exceptional Experience. More

Great service A+. I was disappointed that my vehicle was not washed. They always did that before. Maybe you don't have that service anymore. Also they should rem A+. I was disappointed that my vehicle was not washed. They always did that before. Maybe you don't have that service anymore. Also they should remove the paper mat that they but on the drivers side. I understand why they put it there but should remove when they return vehicle to the owner. More