Eagle River Ford - Service Center

Good customer service, was able to make a timely appointment for an oil change. Thank you! appointment for an oil change. Thank you! More

Don't know a Kevin are salesman was Justin. I would give Justin a five star. I would give Justin a five star. More

Always honest, efficient and friendly. you cant ask for more than that! I highly recommend this dealership. you cant ask for more than that! I highly recommend this dealership. More

I had a great experience purchasing our new expedition. Service afterwards has been stellar as well. Service afterwards has been stellar as well. More

Great experience purchasing our new truck. Excellent service. Pleasant, Knowledgeable staff. Good rapport with our salesman, he answered all of out questions. The financial person was very Excellent service. Pleasant, Knowledgeable staff. Good rapport with our salesman, he answered all of out questions. The financial person was very efficient and helpful with the purchase. I would recommend Eagle River/Dodge to anyone who is looking for a new vehicle, good service and knowledgeable staff. A big thank you to the staff at Eagle River Ford/Dodge. More

Excellent purchase experience! Dave did and awesome job as always. Matt in finance did a great job as well. We have purchased several trucks from Eagle River Ford and have alway Dave did and awesome job as always. Matt in finance did a great job as well. We have purchased several trucks from Eagle River Ford and have always had a great experience. More

Eagle River Ford has always provided superior service both in the sales department and any follow up work in the service and parts departments. You will be treated like family there! both in the sales department and any follow up work in the service and parts departments. You will be treated like family there! More

Buying a vehicle from them is easy. Try to get service or answers is impossible. As soon as you drive off the lot. Thats it. Thats what ur stuck with if ther are any issues.. they simply do not care. They wi answers is impossible. As soon as you drive off the lot. Thats it. Thats what ur stuck with if ther are any issues.. they simply do not care. They will ignore and lie to you. More

Bummer “Bummer” this is what there service department told me. I purchased a brand new Roush f150. Mind you this is a $70,000 truck. Most everything on this “Bummer” this is what there service department told me. I purchased a brand new Roush f150. Mind you this is a $70,000 truck. Most everything on this truck was gone over by the team at Roush. The one thing they don’t install is the aftermarket exhaust system (possibly due to the 50 state compliance thing). So the dealer themselves installed the Exhaust system. I took the truck on a trip to Florida to visit family, I stoped for gas and noticed the exhaust was hanging down and was resting on the rear axel. So I had to get bungee cords and coat hangers to keep in up. I stoped at the only place that was open (meineke) and they said the exhaust was poorly installed. They repaired it for $100.00. After contacting the dealer service department and explained this to them they simply said “bummer”. No refund...no apology...nothing. I am a small business owner and I can tell you this is NOT how you treat customers. I will never......never do business with them again. More

service Went in for my vehicle because of a starting problem. Also had an oil change and fluids topped off and checked. Along with that came a tire rotation Went in for my vehicle because of a starting problem. Also had an oil change and fluids topped off and checked. Along with that came a tire rotation which was not done as the tires are still in the same rotation. Also they did a diagnostic test on our spark plugs. Went back because they did not fix my starting problem and was leaking gas when started. The technician did not replace the “O” ring when replacing the fuel pump. When I took it in the second time the technician came out and told me what was wrong, fixed it and did not charge me. Also did not replace the tire inflation caps which I asked to be done. Next week later my tire sensor came on for a low tire. Tire was in the same location as previously. Im not feeling confident with their service right now. This is why I have rated them so low. More