Eagle River Ford

I use to be in sales, it was cut throat. I have been going to Eagle River Ford now for 5 years and won’t ever go anywhere else. In my time purchasing vehicles and servicing my vehicles I’ve had time to going to Eagle River Ford now for 5 years and won’t ever go anywhere else. In my time purchasing vehicles and servicing my vehicles I’ve had time to observe the teamwork with Rhonda, Justin, and Dave. I have worked with and have talked to those three multiple times and can’t find a negative thing about them. They work together, there so knowledgeable, and would stop what there doing to help me even if it doesn’t benefit them personally. Generally people now days don’t give positive feedback when they are well deserving and anyone who is looking for a relaxed, fun, non pushy buying environment I recommend stopping in and talking to any of those three. They are the reason I will be a customer for life! More

I bought a used ’13 F150 here in December. I drove a couple hundred miles to get this truck because it was priced well and was exactly what I was looking for After getting home and having it a few days couple hundred miles to get this truck because it was priced well and was exactly what I was looking for After getting home and having it a few days I noticed a coolant leak (water pump) and a 4wd issue (IWE’s) both common issues. I don’t fault the dealer for not catching these issues, because in the end they stood behind their truck. After speaking with the service manager, he offered to fix the issues and gave me a new truck to drive in the meantime. They were even willing to pay for a Ford dealer closer to me to fix the problems instead of having to drive the 200 miles back to them. Absolutely A+ Customer service on their part. They could have easily left me to fix these issues on my own, since I did buy the truck ‘As Is’ and they had no obligation technically to fix anything. A used vehicle is always going to be a greater risk than a brand new truck but at least I know that if anything does go wrong with a truck this dealer sells, they’ll do what it takes to make things right. More

Below average From sales to service just have not been happy at all. Service department always makes excuses and says it’s not their fault if something goes wrong. From sales to service just have not been happy at all. Service department always makes excuses and says it’s not their fault if something goes wrong. Sales reps don’t seem to care about the costumers More

Bummer “Bummer” this is what there service department told me. I purchased a brand new Roush f150. Mind you this is a $70,000 truck. Most everything on this “Bummer” this is what there service department told me. I purchased a brand new Roush f150. Mind you this is a $70,000 truck. Most everything on this truck was gone over by the team at Roush. The one thing they don’t install is the aftermarket exhaust system (possibly due to the 50 state compliance thing). So the dealer themselves installed the Exhaust system. I took the truck on a trip to Florida to visit family, I stoped for gas and noticed the exhaust was hanging down and was resting on the rear axel. So I had to get bungee cords and coat hangers to keep in up. I stoped at the only place that was open (meineke) and they said the exhaust was poorly installed. They repaired it for $100.00. After contacting the dealer service department and explained this to them they simply said “bummer”. No refund...no apology...nothing. I am a small business owner and I can tell you this is NOT how you treat customers. I will never......never do business with them again. More

service Went in for my vehicle because of a starting problem. Also had an oil change and fluids topped off and checked. Along with that came a tire rotation Went in for my vehicle because of a starting problem. Also had an oil change and fluids topped off and checked. Along with that came a tire rotation which was not done as the tires are still in the same rotation. Also they did a diagnostic test on our spark plugs. Went back because they did not fix my starting problem and was leaking gas when started. The technician did not replace the “O” ring when replacing the fuel pump. When I took it in the second time the technician came out and told me what was wrong, fixed it and did not charge me. Also did not replace the tire inflation caps which I asked to be done. Next week later my tire sensor came on for a low tire. Tire was in the same location as previously. Im not feeling confident with their service right now. This is why I have rated them so low. More

Amazing Customer Service! I was heading home on a Sunday morning from vacation, when my Jeep wouldn't shift into 2nd gear. I live in Milwaukee, and had to leave it at the Eagl I was heading home on a Sunday morning from vacation, when my Jeep wouldn't shift into 2nd gear. I live in Milwaukee, and had to leave it at the Eagle River Dodge dealership. I worked with Ed and Bill at the dealership who truly made this a seamless process for me. Especially, since I live five hours away. Over a weeks time I was in contact with Ed and Bill. Any phone call or text I would send they would get back to me immediately with and answer or solution. Both Ed and Bill truly understand what good customer service is. By far the best experience I've had when it comes to dealing with any dealership. I wish this dealership was in my backyard, and not so far away. Don't hesitate to take your vehicle here or buy from here. They treat you life family. THANKS AGAIN ED AND BILL! Simply amazing service. More

Good deal, and friendly faces I was fortunate enough to find a used 1996 Cadillac for under $2000 at the Ford dealership. They were very helpful and willing to answer all my quest I was fortunate enough to find a used 1996 Cadillac for under $2000 at the Ford dealership. They were very helpful and willing to answer all my questions as this was my first time buying a car from a dealership. Definitely would recommend this Ford dealership. More

Quick and smooth Check with competitors all around and eagle river went above and beyond to get a great price and experience. Change from years of chevy to ford Check with competitors all around and eagle river went above and beyond to get a great price and experience. Change from years of chevy to ford More

2017 Ford F150 Great experience purchasing our new truck. Excellent service. Pleasant, knowledgeable staff. Good rapport with our salesperson, he answered all of our Great experience purchasing our new truck. Excellent service. Pleasant, knowledgeable staff. Good rapport with our salesperson, he answered all of our questions. The financial person was very efficient and helpful with the purchase. We've only been in this area for 3 1/2 years and have taken our other vehicles to Eagle River Ford for service and we knew that when it was time to purchase a new vehicle we would be going there. I would recommend Eagle River Ford/Dodge to anyone who is looking for a new vehicle, good service and knowledgeable staff. A big thank you to the staff at Eagle River Ford/Dodge. More

2018 F150 Great Customer Service! Very happy with our big beautiful blue Ford F-150 Very friendly and helpful staff. We will definitely recommend Eagle River Great Customer Service! Very happy with our big beautiful blue Ford F-150 Very friendly and helpful staff. We will definitely recommend Eagle River Ford More