Eagle River Ford

Great experience purchasing our new truck. Excellent service. Pleasant, Knowledgeable staff. Good rapport with our salesman, he answered all of out questions. The financial person was very Excellent service. Pleasant, Knowledgeable staff. Good rapport with our salesman, he answered all of out questions. The financial person was very efficient and helpful with the purchase. I would recommend Eagle River/Dodge to anyone who is looking for a new vehicle, good service and knowledgeable staff. A big thank you to the staff at Eagle River Ford/Dodge. More

Horrible purchase experience! My salesman Justin was great, but after waiting 10 months for my new 2022 F150 to arrive, I was notified on delivery day that it would not come out o My salesman Justin was great, but after waiting 10 months for my new 2022 F150 to arrive, I was notified on delivery day that it would not come out of park and needed to be repaired which could take weeks. I spoke to the technician who had no idea what the problem was and had no idea how long it would take to fix. Meantime, the sunroof in my 2015 F150 kept jamming so I asked the sales manger if they could take a look at it as a courtesy while I await my new truck. Big mistake! According to the sales manager Eric, they were not going to fix a truck so I could sell it and the trouble with my new truck was Fords problem and not theirs, so if I wanted to cancel the order it didn't bother them and they would just sell my truck to someone else! Terrible response! I promptly reported the entire incident to Ford Corporate and cancelled the order. Very disappointed in the entire experience. They obviously do not care about their customers! I will wait a month and order a 2023 from a different dealer. More

I spent 40 minutes in their showroom, looking around at a black Shelby truck and waiting to be asked if they could help me…. I went in to purchase a new truck, but was never even greeted by anyone! They lo black Shelby truck and waiting to be asked if they could help me…. I went in to purchase a new truck, but was never even greeted by anyone! They lost a big sale today! More

Buying a vehicle from them is easy. Try to get service or answers is impossible. As soon as you drive off the lot. Thats it. Thats what ur stuck with if ther are any issues.. they simply do not care. They wi answers is impossible. As soon as you drive off the lot. Thats it. Thats what ur stuck with if ther are any issues.. they simply do not care. They will ignore and lie to you. More

I use to be in sales, it was cut throat. I have been going to Eagle River Ford now for 5 years and won’t ever go anywhere else. In my time purchasing vehicles and servicing my vehicles I’ve had time to going to Eagle River Ford now for 5 years and won’t ever go anywhere else. In my time purchasing vehicles and servicing my vehicles I’ve had time to observe the teamwork with Rhonda, Justin, and Dave. I have worked with and have talked to those three multiple times and can’t find a negative thing about them. They work together, there so knowledgeable, and would stop what there doing to help me even if it doesn’t benefit them personally. Generally people now days don’t give positive feedback when they are well deserving and anyone who is looking for a relaxed, fun, non pushy buying environment I recommend stopping in and talking to any of those three. They are the reason I will be a customer for life! More

I bought a used ’13 F150 here in December. I drove a couple hundred miles to get this truck because it was priced well and was exactly what I was looking for After getting home and having it a few days couple hundred miles to get this truck because it was priced well and was exactly what I was looking for After getting home and having it a few days I noticed a coolant leak (water pump) and a 4wd issue (IWE’s) both common issues. I don’t fault the dealer for not catching these issues, because in the end they stood behind their truck. After speaking with the service manager, he offered to fix the issues and gave me a new truck to drive in the meantime. They were even willing to pay for a Ford dealer closer to me to fix the problems instead of having to drive the 200 miles back to them. Absolutely A+ Customer service on their part. They could have easily left me to fix these issues on my own, since I did buy the truck ‘As Is’ and they had no obligation technically to fix anything. A used vehicle is always going to be a greater risk than a brand new truck but at least I know that if anything does go wrong with a truck this dealer sells, they’ll do what it takes to make things right. More

Below average From sales to service just have not been happy at all. Service department always makes excuses and says it’s not their fault if something goes wrong. From sales to service just have not been happy at all. Service department always makes excuses and says it’s not their fault if something goes wrong. Sales reps don’t seem to care about the costumers More

Bummer “Bummer” this is what there service department told me. I purchased a brand new Roush f150. Mind you this is a $70,000 truck. Most everything on this “Bummer” this is what there service department told me. I purchased a brand new Roush f150. Mind you this is a $70,000 truck. Most everything on this truck was gone over by the team at Roush. The one thing they don’t install is the aftermarket exhaust system (possibly due to the 50 state compliance thing). So the dealer themselves installed the Exhaust system. I took the truck on a trip to Florida to visit family, I stoped for gas and noticed the exhaust was hanging down and was resting on the rear axel. So I had to get bungee cords and coat hangers to keep in up. I stoped at the only place that was open (meineke) and they said the exhaust was poorly installed. They repaired it for $100.00. After contacting the dealer service department and explained this to them they simply said “bummer”. No refund...no apology...nothing. I am a small business owner and I can tell you this is NOT how you treat customers. I will never......never do business with them again. More

service Went in for my vehicle because of a starting problem. Also had an oil change and fluids topped off and checked. Along with that came a tire rotation Went in for my vehicle because of a starting problem. Also had an oil change and fluids topped off and checked. Along with that came a tire rotation which was not done as the tires are still in the same rotation. Also they did a diagnostic test on our spark plugs. Went back because they did not fix my starting problem and was leaking gas when started. The technician did not replace the “O” ring when replacing the fuel pump. When I took it in the second time the technician came out and told me what was wrong, fixed it and did not charge me. Also did not replace the tire inflation caps which I asked to be done. Next week later my tire sensor came on for a low tire. Tire was in the same location as previously. Im not feeling confident with their service right now. This is why I have rated them so low. More

Amazing Customer Service! I was heading home on a Sunday morning from vacation, when my Jeep wouldn't shift into 2nd gear. I live in Milwaukee, and had to leave it at the Eagl I was heading home on a Sunday morning from vacation, when my Jeep wouldn't shift into 2nd gear. I live in Milwaukee, and had to leave it at the Eagle River Dodge dealership. I worked with Ed and Bill at the dealership who truly made this a seamless process for me. Especially, since I live five hours away. Over a weeks time I was in contact with Ed and Bill. Any phone call or text I would send they would get back to me immediately with and answer or solution. Both Ed and Bill truly understand what good customer service is. By far the best experience I've had when it comes to dealing with any dealership. I wish this dealership was in my backyard, and not so far away. Don't hesitate to take your vehicle here or buy from here. They treat you life family. THANKS AGAIN ED AND BILL! Simply amazing service. More