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ELCO Chevrolet Cadillac Inc - Service Center

Ballwin, MO

4.8
261 Reviews

261 Reviews of ELCO Chevrolet Cadillac Inc - Service Center

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October 21, 2023

Always "spot" on with diagnosing issues. Repairs done in a timely manner. Awesome staff to work with. Thank you! More

by sharonbryant4365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Schaefer, service rep
October 03, 2023

Bought three Corvettes from Rick. I now have a 2016 ZO6. Good salesman. Always took care of me More

by Blueschef
Recommend Dealer
Yes
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your continued loyalty to Elco Chevrolet Cadillac! We aim for 100% customer satisfaction at every stage of your car purchase, and we’re delighted to hear that you received that. We wish you many miles of happy and safe driving in your new vehicle!

August 23, 2023

Lamar Powell is one of the greatest car salesmen and will get the job done he’s someone you would like to keep coming back too More

by A.hogan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

Lamarr is Friendly,knowledgeable and professional. Anytime I have a question or concern he is always willing to help solve it. He is a Great person to work with. Highly recommended. More

by CC
Recommend Dealer
Yes
Employees Worked With
June 18, 2023

Lamarr cares about his customers and always finds ways to help. He's always polite and professional. More

by sigma4life1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Nice salesmanship understood everything. He didn’t rush me. He made sure of what I was looking for and the details. More

by Vincenthogan69
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

The service in the collision center is horrible. They've had our car for several weeks and still have not finished it. Everytime we call we are given different excuses that contradict what they told More

by Lmauer
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collision Department
Jun 01, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for letting us know about your concerns and we appreciate the opportunity to assist you. There have been some delays and we are working with you to provide solutions while your vehicle is being completed.

April 18, 2023

He is always incredibly kind. His patience and customer service is unmatched. Love this guy. More

by Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamarr Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! Thank you for choosing Elco Chevrolet and we hope to see you again.

March 24, 2023

Took my truck in for an oil change, service report was quick, friendly and helped me by looking into the vehicle history. Gave me a price on a new battery and had a mechanic run a test on my current one. More

by WAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Schaeffer,
Jun 05, 2023 -

ELCO Chevrolet Cadillac Inc responded

We're so happy we were able to help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 23, 2023

DO NOT BRING your vehicle to Elco for service. The sales experience was amazing, but their service department is awful. The service advisors are more interested in their phones and flirting with e More

by JPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your feedback. We pride ourselves on providing an excellent experience in sales and service. If you are able, our service manager Kyle Foppe would be happy to discuss your concerns at your earliest convenience. We can be reached at 636-227-5333. Thank you

Mar 23, 2023 -

ELCO Chevrolet Cadillac Inc responded

Thank you for your feedback. We pride ourselves on providing an excellent experience in sales and service. If you are able, our service manager Kyle Foppe would be happy to discuss your concerns at your earliest convenience. We can be reached at 636-227-5333. Thank you

Mar 24, 2023 -

JPJ responded

Your service manager, Kyle, has been given multiple opportunities to discuss my concerns and has shown to not really be interested. Any other ideas on who I should speak with?

Mar 24, 2023 -

JPJ responded

While the situation still has not been resolved and ELCO's service department is still subpar, I do have to praise our salesman Tim. He worked tirelessly to make sure he got us an appointment for Monday. Even though it has been over a year since the sale and this should not be his issue, Tim is taking the lead in trying to get this resolved - he has called me 4 times today alone. Now that is great customer service!!!! If only he was running the Service Dept. To be continued....

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