ELCO Chevrolet Cadillac Inc

Over the last decade I have purchased many, many vehicles from Elco. This was my first experience with Jim and I may say he is the consummate professional. I had a few hail dings etc. that had to be fixed be from Elco. This was my first experience with Jim and I may say he is the consummate professional. I had a few hail dings etc. that had to be fixed before delivery and Jim made sure the car was perfect and the experience painless. He made sure he got the best price he could for me and made the delivery enjoyable. Didn't take hours and hours to buy a car but just an over all pleasant, efficient experience. Without question, Jim and Elco will get my future business as well as any referrals I can send his way. Thanks to Jim and Elco for making my purchase easy More

Mr.Joe Gardon was EXCELLENT,he really knew about the product ,he was FRIENDLY ,he was PAIENT,even when "we" couldn't agree on a color he still waited on us to finish fussing with each other.I LOVE Mr.Ga product ,he was FRIENDLY ,he was PAIENT,even when "we" couldn't agree on a color he still waited on us to finish fussing with each other.I LOVE Mr.Gardon BECAUSE WHEN I WANTED TO LEAVE IN HIS CALEST VOICE HE CALM ME DOWN AN I BOUGHT THE CHEVEY CRUSE 2013 TO ME JOE GARDON IS THE BEST EVER,EVER .OH AND HE EVEN DROVE MY OLD CAR TO MY SISTER HOUSE DOWN THE STREET AND HE PROGRAM MY ONSTAR ,SHOWING ME HOW TO WORK STUFF , I LOVE HIM ......HE'S GOOD .......FANNIE "MADEA" DIXSON THANK YOU P.S MY SISTER SAID SHE'LL BE LOOKING FOR HER CHECK ,,LOL More

I'm not a very easy customer to work with, especially when it comes to vehicle purchases, but Mike and his team didn't kick me out of the dealership so that's a plus. Quite the contrary they worked with when it comes to vehicle purchases, but Mike and his team didn't kick me out of the dealership so that's a plus. Quite the contrary they worked with me and I wound up getting the deal I wanted. More

Chris Weaver was very helpful! He listened to my needs and took the time to find exactly what I needed! I was very comfortable with my entire experience at the dealer! It was my second purchase there and and took the time to find exactly what I needed! I was very comfortable with my entire experience at the dealer! It was my second purchase there and I know it will not be the last! More

Joe was excellent in showing us the suv we were interested and the difference in all the options we could choose from. Everything went as we we had hoped for. very nice, was the most pleasant car interested and the difference in all the options we could choose from. Everything went as we we had hoped for. very nice, was the most pleasant car buying experience we have had in a long time. Thank you very much. More

Mike horine is a friendly and honest guy, just what I was looking for in a salesman. He was fast, thorough and professional in every way. looking for in a salesman. He was fast, thorough and professional in every way. More

We were very pleased with the level of service we received at Elco Cadillac. Our salesman, Joe Archambault did an outstanding job for us and made our Cadillac Escalade ESV purchase very smooth! I w received at Elco Cadillac. Our salesman, Joe Archambault did an outstanding job for us and made our Cadillac Escalade ESV purchase very smooth! I would highly recommend choosing Joe for anyone looking for assistance and we will be passing along his name to our friends! More

very pleased with my cruze. mike was very helpful,and answered all my questions. would buy another car from him,and recomend to friends and family. answered all my questions. would buy another car from him,and recomend to friends and family. More

I am a big man so I need a big car. Most dealerships tried to sell me a truck and this was very disappointing. Rick showed me a 04 Monte Carlo SS that was priced $2000 under kbb value. It is an amazing tried to sell me a truck and this was very disappointing. Rick showed me a 04 Monte Carlo SS that was priced $2000 under kbb value. It is an amazing car and I will be coming back. More

Really disappointed. I bought my used car from Elco 2.5 years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I ha years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I have done so, with no problems. I went in for an oil change today. When I got the car back the "change oil" digital message was still there. I called to ask how to remove it - this hadn't happened before. Shaun, the person I spoke to, told me that I needed to call the manufacturer and ask them how to do it because it wasn't a Chevrolet. When I explained that it hadn't happened before I was told that then I had got lucky with a technician who knew how to do it, and the technician today didn't. When I asked if he could find out he told me again to call the manufacturer or take it to a Chrysler dealership. I asked him why I should continue to bring my vehicle to Elco for maintenance if this was their attitude. He told me it wasn't their problem. I called back to speak to the Service Manager who had already gone home, and the person at the service desk couldn't tell me who the most senior person was that I could speak to. I called back and asked for the Dealer Principal. After holding for a while I was offered his voicemail and told that he checks it every 30 minutes or so. Two and a half hours later I've not heard back. At the bottom of the invoice it says "Our goal at Elco Chevrolet is to make every customer Completely Satisfied, and we sincerely hope all your concerns were met. If for any reason you are not Completely Satisfied contact our service department so that we can make every effort to resolve your concern." I feel that this lip service only, and they have failed on both counts. Before this experience I would have happily recommended this dealership. I will not be returning. More