ELCO Chevrolet Cadillac Inc

I bought a new Chevy Suburban back in 03 from them and had some mechanical problems that were never fixed right. I had an annoying clunk in my steering column when hitting bumps. They were never able to f had some mechanical problems that were never fixed right. I had an annoying clunk in my steering column when hitting bumps. They were never able to fix them problem and after several repairs told me it was normal operation. I might have believed this but my wife owned an identical 03 Suburban bought from another dealer and it did not have this problem. Kevin Brandford the service manager at the time even had the gaul to hit on my wife and put his hand on her leg when discussing the issue when I was at work during service. We then contacted our attorney and Elco bought the vehicle back for full price. I would steer clear of this shady dealership by all means. More

This dealership is an example of the worst customer service that can be provided by a dealership. They were very friendly until the money changed hands, and then they couldn't have cared less. While I service that can be provided by a dealership. They were very friendly until the money changed hands, and then they couldn't have cared less. While I was signing the paperwork, they informed me they didn't have the title for the car, but it had been sent off for. That's a violation of state law, but I figured a big dealership like this knows what they are doing. They were supposed to detail the car prior to delivery. When it arrived, we found about a trash bag worth of debris in the vehicle and a fiilthly interior. We had to take it back for a re-detail. About two weeks later I call them about the title. A secretary let it out that they never recieved the title when it was traded in, and still didn't have it! I complained that the temporary plate they had given me would run out before I received the title and I wouldn't be able to register the car. In violation of State law, they issued me another temporary license. It took almost TWO MONTHS to recieve the title. When I got the title, I took the vehicle to the emissions station for my mandatory check. The car failed emissions. According to our state law, they cannot sell a car that won't pass emissions. I contacted them about the problem with emissions. Elco told me I had signed a waiver for emissions. I don't remember signing a waiver, and know I never would sign such a thing knowing what it was. I asked for a copy of the waiver to be faxed to me. After multiple requests, still no copy of the waiver. Elco advised me that the emissions failure was my problem, and that they weren't going to work with me at all on it. This has by far, been the worst car buying experience of my life. You hear about things like this from fly-by-night junk dealers, but I wouldn't have dreamed of such poor service from a large dealership. I vow never to send anyone I know to this business, and can only hope to do people the service of letting them know the hazards of Elco Chevrolet. More

I bought a 2000 impala there in august of '03 - It was the only time I have EVER enjoyed purchasing a car. The sales staff was knowledgable, which was unexpected, and their no-haggle price was thousand the only time I have EVER enjoyed purchasing a car. The sales staff was knowledgable, which was unexpected, and their no-haggle price was thousands less than Kelley Blue Book. If every dealership was this way, car salesman wouldn't have the stigma they have. Oh yeah, and the car has been problem free, and the $16 oil changes are very welcome. More

I have had a very negative experience with this dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. Actually, they performed half of the work under warranty and then put the unassembled parts (the body panel) in my SUV and sent me home. They also stated upon drop-off that they would pay for the rental car they provided, but my credit card was charged $240 for the car without any mention to me. I still haven't gotten the $240 back, but am still working on it.<br><br>After all was said and done, I took them to arbitration to get the car properly repaired and won. After losing the arbitration they refused to perform the work (and actually never did). Chevy had another dealer perform the work. More