ELCO Chevrolet Cadillac Inc

Outstanding SERVICE experience! Our car developed a problem during cross country trip. Bob in Service expedidited parts from Iowa and car repaired in less than 24 hours. We are now on our way thanks to problem during cross country trip. Bob in Service expedidited parts from Iowa and car repaired in less than 24 hours. We are now on our way thanks to Bob and Elco's excellent repair team! More

took 2009 cts in for noise from engine area car bought new there sevice dept says the noise is a traight of that engine with a v in center of vin number its happening because of fuel pressure being at the new there sevice dept says the noise is a traight of that engine with a v in center of vin number its happening because of fuel pressure being at the volume that it produces. its load enoungh to make it sound like a exhust leak they said we would have to live with it are trade it in for a new 2010 model sounds like a way dont fix a sell new ones to customers this is not the first time in 2007 had chevy p/u that had bad oil leak they kept giving it back saying it was fixed after contacting gm an myself telling them from the start it was real seal leaking it final got fixed the avalanche was new also i should have learned from that time never had these problems with other dealers in area it wont happen with them again have bought many cars and trucks from them. More

We bought a used Chevrolet Silverado in 03/10. The salesman was very nice and courteous. We felt that we go a very good price on our truck. We purchased the GM extended bumper to bumper warranty. W salesman was very nice and courteous. We felt that we go a very good price on our truck. We purchased the GM extended bumper to bumper warranty. We were told by the finance person that this warranty was the exact same as that of a brand new vehicle. No out of pocket expense. WRONG!!! This is correct for the power train warranty, but there is a $100 deductible for everything else. We feel like the man was dishonest, as we asked him specific questions, and he repeatedly told us that there would be no out of pocket expense. So....I'm just saying..... More

Elco's service department has a pattern, at least in my experience of recommending expensive services each time I go in. Recently I had a major tune-up and they recommended new valve cover gaskets at a pr experience of recommending expensive services each time I go in. Recently I had a major tune-up and they recommended new valve cover gaskets at a price of $1000. There has never been any evidence of leakage. Two weeks later I had a coolant leak. It required a couple of gaskets and oh, by the way, change the water pump. Total bill $1200. At that time they also recommended new head gaskets ($4500), replace side maker light ($85)(which I replaced my self in 15 minutes), flush the brakes ($135), flush the power steering ($100), and drain and refill the tires with nitrogen. They stopped short of a precision floor mat reallignment. The unknowledgible and unwary can easily be sucked into expensive and possibly completely unnecessary repairs. More

I have purchased 4 cars from this dealership and have recommended several friends which also purchased vehicles. Everyone I dealt with there was wonderful (sales and service). They make buying a car a pl recommended several friends which also purchased vehicles. Everyone I dealt with there was wonderful (sales and service). They make buying a car a pleasant stress-free experience. I won't buy a car anywhere else because of the customer service I received at Elco. More

I bought a new Chevy Suburban back in 03 from them and had some mechanical problems that were never fixed right. I had an annoying clunk in my steering column when hitting bumps. They were never able to f had some mechanical problems that were never fixed right. I had an annoying clunk in my steering column when hitting bumps. They were never able to fix them problem and after several repairs told me it was normal operation. I might have believed this but my wife owned an identical 03 Suburban bought from another dealer and it did not have this problem. Kevin Brandford the service manager at the time even had the gaul to hit on my wife and put his hand on her leg when discussing the issue when I was at work during service. We then contacted our attorney and Elco bought the vehicle back for full price. I would steer clear of this shady dealership by all means. More

This dealership is an example of the worst customer service that can be provided by a dealership. They were very friendly until the money changed hands, and then they couldn't have cared less. While I service that can be provided by a dealership. They were very friendly until the money changed hands, and then they couldn't have cared less. While I was signing the paperwork, they informed me they didn't have the title for the car, but it had been sent off for. That's a violation of state law, but I figured a big dealership like this knows what they are doing. They were supposed to detail the car prior to delivery. When it arrived, we found about a trash bag worth of debris in the vehicle and a fiilthly interior. We had to take it back for a re-detail. About two weeks later I call them about the title. A secretary let it out that they never recieved the title when it was traded in, and still didn't have it! I complained that the temporary plate they had given me would run out before I received the title and I wouldn't be able to register the car. In violation of State law, they issued me another temporary license. It took almost TWO MONTHS to recieve the title. When I got the title, I took the vehicle to the emissions station for my mandatory check. The car failed emissions. According to our state law, they cannot sell a car that won't pass emissions. I contacted them about the problem with emissions. Elco told me I had signed a waiver for emissions. I don't remember signing a waiver, and know I never would sign such a thing knowing what it was. I asked for a copy of the waiver to be faxed to me. After multiple requests, still no copy of the waiver. Elco advised me that the emissions failure was my problem, and that they weren't going to work with me at all on it. This has by far, been the worst car buying experience of my life. You hear about things like this from fly-by-night junk dealers, but I wouldn't have dreamed of such poor service from a large dealership. I vow never to send anyone I know to this business, and can only hope to do people the service of letting them know the hazards of Elco Chevrolet. More

I bought a 2000 impala there in august of '03 - It was the only time I have EVER enjoyed purchasing a car. The sales staff was knowledgable, which was unexpected, and their no-haggle price was thousand the only time I have EVER enjoyed purchasing a car. The sales staff was knowledgable, which was unexpected, and their no-haggle price was thousands less than Kelley Blue Book. If every dealership was this way, car salesman wouldn't have the stigma they have. Oh yeah, and the car has been problem free, and the $16 oil changes are very welcome. More

I have had a very negative experience with this dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. Actually, they performed half of the work under warranty and then put the unassembled parts (the body panel) in my SUV and sent me home. They also stated upon drop-off that they would pay for the rental car they provided, but my credit card was charged $240 for the car without any mention to me. I still haven't gotten the $240 back, but am still working on it.<br><br>After all was said and done, I took them to arbitration to get the car properly repaired and won. After losing the arbitration they refused to perform the work (and actually never did). Chevy had another dealer perform the work. More