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ELCO Chevrolet Cadillac Inc
Ballwin, MO
2,493 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price!
"Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,493 reviews
September 05, 2006
This dealership is an example of the worst customer service that can be provided by a dealership. They were very friendly until the money changed hands, and then they couldn't have cared less. While I service that can be provided by a dealership. They were very friendly until the money changed hands, and then they couldn't have cared less. While I was signing the paperwork, they informed me they didn't have the title for the car, but it had been sent off for. That's a violation of state law, but I figured a big dealership like this knows what they are doing. They were supposed to detail the car prior to delivery. When it arrived, we found about a trash bag worth of debris in the vehicle and a fiilthly interior. We had to take it back for a re-detail. About two weeks later I call them about the title. A secretary let it out that they never recieved the title when it was traded in, and still didn't have it! I complained that the temporary plate they had given me would run out before I received the title and I wouldn't be able to register the car. In violation of State law, they issued me another temporary license. It took almost TWO MONTHS to recieve the title. When I got the title, I took the vehicle to the emissions station for my mandatory check. The car failed emissions. According to our state law, they cannot sell a car that won't pass emissions. I contacted them about the problem with emissions. Elco told me I had signed a waiver for emissions. I don't remember signing a waiver, and know I never would sign such a thing knowing what it was. I asked for a copy of the waiver to be faxed to me. After multiple requests, still no copy of the waiver. Elco advised me that the emissions failure was my problem, and that they weren't going to work with me at all on it. This has by far, been the worst car buying experience of my life. You hear about things like this from fly-by-night junk dealers, but I wouldn't have dreamed of such poor service from a large dealership. I vow never to send anyone I know to this business, and can only hope to do people the service of letting them know the hazards of Elco Chevrolet. More
by mocop99
Employees Worked With
Cort
May 19, 2004
I bought a 2000 impala there in august of '03 - It was the only time I have EVER enjoyed purchasing a car. The sales staff was knowledgable, which was unexpected, and their no-haggle price was thousand the only time I have EVER enjoyed purchasing a car. The sales staff was knowledgable, which was unexpected, and their no-haggle price was thousands less than Kelley Blue Book. If every dealership was this way, car salesman wouldn't have the stigma they have. Oh yeah, and the car has been problem free, and the $16 oil changes are very welcome. More
by liquidweaver
April 27, 2004
I have had a very negative experience with this dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. dealership regarding warranty work. The story is way too long to write here. In short, they denied a warranty claim for a body panel that fell off. Actually, they performed half of the work under warranty and then put the unassembled parts (the body panel) in my SUV and sent me home. They also stated upon drop-off that they would pay for the rental car they provided, but my credit card was charged $240 for the car without any mention to me. I still haven't gotten the $240 back, but am still working on it.<br><br>After all was said and done, I took them to arbitration to get the car properly repaired and won. After losing the arbitration they refused to perform the work (and actually never did). Chevy had another dealer perform the work. More
by nnolte
Employees Worked With
John Farrah
