ELCO Chevrolet Cadillac Inc

Experience was awesome We purchased a certified used vehicle from Elco and Chris Ringkamp was our salesman....he was outstanding. He made us very comfortable with his knowl We purchased a certified used vehicle from Elco and Chris Ringkamp was our salesman....he was outstanding. He made us very comfortable with his knowledge and professionalism. We truly appreciated how through he was, without any pressure to buy. The dealership worked well with us too, we traded in a vehicle and we were pleased with the offer for our trade-in and Chris helped that process happen too. If you go to Elco, ask for Chris, you will not be disappointed. Great person, with knowledge, personality and he cared that we were getting what we wanted...Chris was awesome, ask for him!!! More

Online Used Tahoe Purchase Overall our experience with ELCO/Eric was excellent. Eric and Sveta were easy to work with. ELCO has great customer service and made sure we were hap Overall our experience with ELCO/Eric was excellent. Eric and Sveta were easy to work with. ELCO has great customer service and made sure we were happy with our purchase. More

Jimmy Mack is the man! I bought a 2013 Chevy Malibu recently and am extremely happy with the car and the price. However, Jimmy Mack's service after my purchase far exceeded I bought a 2013 Chevy Malibu recently and am extremely happy with the car and the price. However, Jimmy Mack's service after my purchase far exceeded my expectations. It took one phone call with a list of question and needs and he had my taken care of in no time. He is quick, professional, thoughtful and makes the process stress free. More

Great experience I shopped Elco for a used vehicle, I met Rick Weinstein and immediately felt at ease, no pressure . Rick made the trip worth while. He was very knowle I shopped Elco for a used vehicle, I met Rick Weinstein and immediately felt at ease, no pressure . Rick made the trip worth while. He was very knowlegable and helpful. More

My Overall Purchase Experience with Lamarr and Sveta Lamarr was very kind and genuinely interested in us leaving happy. We purchased the car we came in to buy and have been very happy with our new Buic Lamarr was very kind and genuinely interested in us leaving happy. We purchased the car we came in to buy and have been very happy with our new Buick. I have already told my friends about Elco and Lamarr. Sveta is very efficient and knowledgeable; very kind. More

new escalade quick, efficient, fair, allowed to use the vehicle in a test drive for the day. Rick was helpful, but not pushy in making our decision as to which ve quick, efficient, fair, allowed to use the vehicle in a test drive for the day. Rick was helpful, but not pushy in making our decision as to which vehicle we wanted. More

terrible place or no trust My father just bought a truck from here. My dad worked his whole life and his goal was when he retired buy a brand new truck. He has bought one at lea My father just bought a truck from here. My dad worked his whole life and his goal was when he retired buy a brand new truck. He has bought one at least one every other year or every year since his retirement from Chevrolet. he treats his truck like there is his baby's clean them wash them never have a scratch nothing. He went over To buy a brand new truck from this place but they talked him into buying a used truck. without my dad knowing they did not disclose that the truck was already wrecked. my father 65 years old so when I went over to his house and next day I noticed that it was wrecked the you got next day when I came over my father is 66 years old. He was devastated Wasn't angry cause he thought that they would take care of him .the truck he traded in was perfectly beautiful truck. He tried to return the truck the following day but no luck there anything basically saying that he was screwed. After buying 9 brand new Chevrolet pickup trucks in the last 12 years you think Chevrolet could do something to help him out. I would not in no way do any kind of business With this place. I wouldn't recommend anybody going there is received nothing but bad service and mislead from the start More

great customer service larmarr powell was a pleasure. He went above and beyond to make sure i got everything i needed and wanted. He was willing to answer every question i h larmarr powell was a pleasure. He went above and beyond to make sure i got everything i needed and wanted. He was willing to answer every question i had and if and when I need another car I will contact him. More

Salesman Eric DeBruin is excellent at Elco I'm a car guy. I build cars and I build aircraft and i consider myself very knowledgeable about mechanical things. I have bought two vehicles from Eri I'm a car guy. I build cars and I build aircraft and i consider myself very knowledgeable about mechanical things. I have bought two vehicles from Eric DeBruin at Elco Chevrolet and both experiences were excellent. The first vehicle was in 2010 Silverado. This was a great truck and great experience. The second time, I went back to Eric because he is very knowledgeable and worked with us to get the best price. The second vehicle was a Cadillac Escalade. We were originally looking for a Tahoe and Eric showed us the Cadillac. He showed us the differences between the two and amazingly the Cadillac was cheaper. I appreciate Eric's extensive knowledge about the products he sells and he is up to speed and up to date on almost all service bulletins. Eric knew the answers to my very technical questions without having to look them up or ask for assistance. The reason I went with a used vehicle from Eric was because I knew that some new designs have issues. Eric was extremely knowledgeable and knew of the same issues. I appreciate that Eric is a car guy, a veteran, and NDT certified (which means non-destructive testing). I consider him a new friend. I typically do not like buying from dealers nor do I like salesman, but Eric has convinced me otherwise. If you choose to look at vehicles at Elco ask for Eric De Bruin and tell him that Matt with the Cadillac sent you. As far as customer service goes Eric has went above and beyond. There were no issues with the Silverado. The Cadillac Escalade needed some work after we purchased it. Also there were some number issues on our paperwork. Eric took care of both of these issues after the fact. I have not worked with any sales agents that have fixed a problem when they didnt have to do so. I recommend Elco Chevrolet to all my friends and feel strongly enough to write about it here. More

nightmare! I came in to purchase a vehicle I saw online. It was a used 2015 Silverado. I had an appointment with Rob Kern. He was running behind so another sa I came in to purchase a vehicle I saw online. It was a used 2015 Silverado. I had an appointment with Rob Kern. He was running behind so another salesman, Jason Holley helped me. Jason showed me the truck really fast. I took it for a drive and everything seemed great. I told Jason that I wanted $29,000 for my current vehicle in order for the deal to be feasible for me. The new truck would be $38,800. When I went in to meet with the finance person Jim Sells is when it turned into a nightmare. I told Jim several times that I needed $29,000 for my vehicle on a trade in. Jim told me not to worry that I would get it. I told him I was leaving for Florida the next day and wanted to make sure the paperwork was correct. Jim told me to just sign the documents and we will get it "squared away" when I got back from Florida. So I signed the papers reluctantly with the understanding that the numbers would be to my approval when I returned from Florida. Jason went over the truck with me while it was dark outside. He was very quick and did not even explain how the Navigation worked. The following day I left for Florida and drove a rental car. I left my truck at my house, parked inside the garage. While I was gone my son looked at my truck and noticed some body damage under the cab on the passenger side of the vehicle. He told me that there was a big dent and a scratch approximately 10 inches long. I had my son take it to the local body shop to get an estimate. Upon returning from Florida I received the estimate from the local body shop and it came to approximately $4500. There was also hail damage on the cab that could not be repaired. The following week I took the truck back to Elco to seek compensation for the damage. Jason came back after conferring with the manager John Durham and said that John asked how does he know that I did not cause the damage. I was very upset. The truck was only driven from the dealership to my garage. There were signs of rust where the dent is. I told John repeatedly that if he would just give me my truck back I would be on my way. John refused repeatedly and rejected my request to have Elco fix the vehicle. That night I was looking through the truck and found In the glove box I an old service ticket with the previous owner of the vehicle name on it. I contacted him and he confirmed that the damage was on the truck was there when he traded it in. During this time I began to review my paperwork and realized Jim put a warranty in my deal and did not tell me. He quoted me payments with the warranty included. I assumed the payment was with the taxes included. I live in Illinois where you have to collect taxes in every new car purchase. I soon realized that Jim never collected sales taxes upon delivery. I then returned to the dealership with my attorney present. This time I spoke with Cort Howard and he told me that the owner Mark Hadfield would just "unwind" the transaction and I could buy a new truck using my original truck as the trade in. The only issue was at this point was the rebates were $3000 less that the previous month. If they would have let me out of the deal when I originally asked to I would have had the full rebates which would have totaled $6000. I went home that day to think about it and when I returned two days later, I returned, without my attorney. This time Cort said that Mark is not going to let me out of my previous deal and we will just use the truck I currently have with the body damage as a trade in. Well 5 weeks prior I paid $38,800 for the truck. Cort said he would give me $34,000 for it. What a rip off. I am at a loss. Now I have had to come up with $4000 out of my pocket for taxes, and ended up owing $49,000 for a truck I paid $38,800 for. How the heck does that happen? After repeated phone calls to Mark Hadfield I have yet to receive a return phone call. Ken Myers Collinsville, IL More