ELCO Chevrolet Cadillac Inc

Joe was very helpful and patient with our many questions when we recently leased our car. He was personable. He is a definitely hard working and dedicated to doing the best job possible! Thanks! when we recently leased our car. He was personable. He is a definitely hard working and dedicated to doing the best job possible! Thanks! More

I was dealing with Joe online for a week. Things were going well and he was very accomodating, worked with me and was pleasurable speaking to. We set up an appointment on a Saturday to close the deal, un going well and he was very accomodating, worked with me and was pleasurable speaking to. We set up an appointment on a Saturday to close the deal, unfortunately, on our way to the dealer, we stopped at another and ulitmately bought a car from someone else. I was unable to contact Elco to let them know what happened in a timely manner. On Monday morning, I received an email from Joe and I replied explaining what happened and that I was sorry. This wasn't good enough for him. My reply emails from him were toned with disgust, disappointment and disrespect. I was having them certify a used car for me and I was told that it was in the shop on Friday being certified and would be ready for me on Saturday. I was told by Joe in one reply email that "He wishes I would have told them I wasn't coming sooner before they certified it for me." Confused? I thought they certified it Friday? How would I have known Friday the deal wasn't going to work since I stopped at another dealer Saturday ON MY WAY to Elco? I understand that we were unable to come to a sale, but you DO NOT become rude to a customer (even prospective). B/c as history has shown, an unhappy customer will tell 10 people how horrible you were, but only tell 1 person how great you were. You fall into the "tell as many people as I can" category. I should have heeded the previous reviews on your customer service. I was hoping my deal would be different. Now I know, and now I will tell everyone I know to take their business elsewhere. More

My husband and I have been married for 42 years and have both worked during those years,so transportation has been essential. We have purchased many new cars over this time period and we have never had as both worked during those years,so transportation has been essential. We have purchased many new cars over this time period and we have never had as great of an experience at a car dealership as we have had at Elco. We purchased a 2012 SRX and traded a Nissan. We were given fair trade for our used car and Joe Gordon went out of his way to assure we were satisfied with our transaction. I have received follow up calls from him since we purchased our car 2 months ago. He is a car salesperson "exceptionale" If you are anticipating car shopping, give Elco Cadillac a chance. Ask for Joe Gordon. You will receive exceptional service just as we did, with no pressure to purchase. More

Great experience, very knowledgeable, helpful, friendly, courteous,, listened to our concerns, straight forward on pricing, did not play manager game. Very professional. Would highly recommend Jim to all. courteous,, listened to our concerns, straight forward on pricing, did not play manager game. Very professional. Would highly recommend Jim to all. More

I called to check on an extended warranty on my catalytic converter and the service woman I spoke to name was Natlie and I never felt so xxxx mistreated in my life. She spoke to me like I was an child and th converter and the service woman I spoke to name was Natlie and I never felt so xxxx mistreated in my life. She spoke to me like I was an child and that I was not an human being. People like her should not be working with people. I cant believe she allowed to speak to future,past,and present customer if its up to me I will never go there again. More

I am a long time customer of Elco Chevrolet and have purchased 3 trucks and 2 cars from their dealership. I recently returned for service to their very modern facility and while there, stopped by the f purchased 3 trucks and 2 cars from their dealership. I recently returned for service to their very modern facility and while there, stopped by the front desk to say hello to Cort Howard, who recognized me immediately as a past...and future customer. As a long time Camaro enthusiast, Cort introduced me to Joe Gordan, and pointed us in the direction of the totally awesome ZL1 just outside the showroom window. Joe gave me a great tour of the car, both inside and out, pointing out many details and new features that he knew I would appreciate. Great job, Joe! He knew I would be thrilled to go for a test drive...and he made it happen. The hook was set. What a car!!! After the drive, we sat at Joe's desk to size up my experience and impressions. We did several extensive searches for other ZL1's in different colors and with different options. Joe wanted to sell me the one they had in stock, but new that ultimately, my happiness and total satisfaction was his goal too. He knew I would be a tough nut to crack, but never hesitated to explore other options The man has patience of a saint. Joe knew that I would not be parted from my hard earned money easily, nor fall to the "temptation" that he (and Chevrolet) presented in a most professional manner. In order to understand my "needs" more fully, Joe offered to explore other similar performance vehicles at a comparitive price. A Corvette maybe? Joe saw no "push-back" from me. A Corvette has always been my dream. So we looked, compared and drove some exceptional cars. What a great experience! So here comes the bottom line...After 5 hours of car "talk", Joe new me very well, and I, him. I though of him as a trusted friend. He went waaaaay beyound the efforts of any salesman I have met before. Obviously, he wanted to make a sale, but I truely believe my satisfaction with the car-buying experience was what he wanted to make happen. I didn't buy a new ZL1 or a very slightly, previously owned Z06 Corvette at a super price. No, it didn't happen. But, Joe, Cort and I know...I'll be back! There is no Chevrolet dealership in St. Louis that would go so far to make their customers happy. Thanks Joe. Thanks Cort. Thanks Elco. BTW: My truck that I had brought in for sevice was fixed and ready to go...cleaner than I had seen it in weeks. The service rep. showed me the replaced parts along with a trip to the Technician's work bench to "demonstrate" the root cause of the repair work. These guys are outstanding! Another great job done by Elco and Chevrolet. More

One of our best car buying experiences. We almost quit shopping for the chevy cruz because 2 other "big" dealers were just a hassle. Straight shooters, fair deal w/ great service. Very highly recommend shopping for the chevy cruz because 2 other "big" dealers were just a hassle. Straight shooters, fair deal w/ great service. Very highly recommend More

We have purchased automobiles at verious dealerships, in the past with little or no satisfaction. Our experiance at ELCO was outstanding and pleasurable. Both Sales Consultant, Jim Russo and Business Mana the past with little or no satisfaction. Our experiance at ELCO was outstanding and pleasurable. Both Sales Consultant, Jim Russo and Business Manager Tom Clyde, treated us with dignaty and respect. There was some glitches incountered that were exicuted quickly. There is nothing more we can add that would express our excelant experiance during the purchase of our new vehicle. We will certantly recomend to all our friends and acquaintences regarding our experiance at ELCO. More

Roger was awesome to deal with. I started looking at Elco 4 or 5 months ago with Rogers help and when I returned last week Roger remembered me and treated me like we were friends. He made sure I was happy wi 4 or 5 months ago with Rogers help and when I returned last week Roger remembered me and treated me like we were friends. He made sure I was happy with the vehicle I chose. Roger and the sales team at Elco will go out of their way to make sure you are happy. I will recommend them to family and friends in the future. More

Joe Archambault and James Crowe made the experience of buying a used vehicle from Elco very enjoyable. Both were well informed about the product and quickly answered all questions I had. I would definitel buying a used vehicle from Elco very enjoyable. Both were well informed about the product and quickly answered all questions I had. I would definitely recommend Elco and Mr Archambault and Mr Crowe as knowledgeable professionals who are easy to work with. More