ELCO Chevrolet Cadillac Inc
Ballwin, MO
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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We were very pleased with the level of service we received at Elco Cadillac. Our salesman, Joe Archambault did an outstanding job for us and made our Cadillac Escalade ESV purchase very smooth! I w received at Elco Cadillac. Our salesman, Joe Archambault did an outstanding job for us and made our Cadillac Escalade ESV purchase very smooth! I would highly recommend choosing Joe for anyone looking for assistance and we will be passing along his name to our friends! More
I am a big man so I need a big car. Most dealerships tried to sell me a truck and this was very disappointing. Rick showed me a 04 Monte Carlo SS that was priced $2000 under kbb value. It is an amazing tried to sell me a truck and this was very disappointing. Rick showed me a 04 Monte Carlo SS that was priced $2000 under kbb value. It is an amazing car and I will be coming back. More
Really disappointed. I bought my used car from Elco 2.5 years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I ha years ago. They did a tour of the service rea and encouraged me to return to have my maintenance done with them. Even though it is out of my way I have done so, with no problems. I went in for an oil change today. When I got the car back the "change oil" digital message was still there. I called to ask how to remove it - this hadn't happened before. Shaun, the person I spoke to, told me that I needed to call the manufacturer and ask them how to do it because it wasn't a Chevrolet. When I explained that it hadn't happened before I was told that then I had got lucky with a technician who knew how to do it, and the technician today didn't. When I asked if he could find out he told me again to call the manufacturer or take it to a Chrysler dealership. I asked him why I should continue to bring my vehicle to Elco for maintenance if this was their attitude. He told me it wasn't their problem. I called back to speak to the Service Manager who had already gone home, and the person at the service desk couldn't tell me who the most senior person was that I could speak to. I called back and asked for the Dealer Principal. After holding for a while I was offered his voicemail and told that he checks it every 30 minutes or so. Two and a half hours later I've not heard back. At the bottom of the invoice it says "Our goal at Elco Chevrolet is to make every customer Completely Satisfied, and we sincerely hope all your concerns were met. If for any reason you are not Completely Satisfied contact our service department so that we can make every effort to resolve your concern." I feel that this lip service only, and they have failed on both counts. Before this experience I would have happily recommended this dealership. I will not be returning. More
Rick was great! Super friendly and helpful. He went above and beyond to make sure we were happy with our our purchase. We will definitely buy from Rick and this dealership again. and beyond to make sure we were happy with our our purchase. We will definitely buy from Rick and this dealership again. More
Great prices and selection. Salesman was excellent. Will definitely go back. Salesman was very helpful and friendly. Went above and beyond to make sure we knew exactly what kind of car we really want Will definitely go back. Salesman was very helpful and friendly. Went above and beyond to make sure we knew exactly what kind of car we really wanted. More
Mr. Weaver was helpful and easy to work with. He has come through on everything promised, and have no complaints whatsoever so far. I am hopeful that the level of service demonstrated during our purcha come through on everything promised, and have no complaints whatsoever so far. I am hopeful that the level of service demonstrated during our purchase experience is continued thoughout the lifetime of our vehicle. More
I Have bought two cars from Elco. Both times I purchased from Rick. He has been the only dealer to give me a hassle free car shopping experience. He was very knowledgable and i recommend him to all. from Rick. He has been the only dealer to give me a hassle free car shopping experience. He was very knowledgable and i recommend him to all. More
Great experience working with Rick. He helped me find the perfect car for me at a great price. I am very glad that I got added to his satisfied customer album. I will be a repeat entry in his brag book the perfect car for me at a great price. I am very glad that I got added to his satisfied customer album. I will be a repeat entry in his brag book when its time for me to upgrade again. More