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ELCO Chevrolet Cadillac Inc
Ballwin, MO
2,535 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price!
"Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,535 reviews
November 05, 2024
Rick made the experience quick and painless. I am not o fan of buying a car and Rick made it easy. I am not o fan of buying a car and Rick made it easy. More
by MeSheller
Employees Worked With
November 04, 2024
The process went well without any major issues. Thanks for making this less painful. Thanks Thanks for making this less painful. Thanks More
by Dh64080
Employees Worked With
November 03, 2024
My car would not start on Aug 27. I had it towed into ELCO. I was told (after having to run a $200 diagnostics fee) that a module that connects to the battery had malfunctioned. I was I had it towed into ELCO. I was told (after having to run a $200 diagnostics fee) that a module that connects to the battery had malfunctioned. I was told it was $3000+ to fix the module. After some research online, found that there was a special bulletin for this module. Elco informed me that my VIN was not applicable to the bulletin. So I reached out to Chevrolet Care on the 29th of August to see if I could get assistance on fixing the module. They replied back in email that the module is covered by the limited emissions warranty that is available for my vehicle (have this in an email). I called ELCO back to let them know that's what I was told. They informed me that although my car has the warranty, it's not registered in the correct state to use it. During this, Elco offered $100 trade-in for my car. So I went back to Chevy Care. They said they would work with the dealership to see if they could help cover any costs. Tons of communication problems between the two parties each blaming the other for not hearing from the other. Me making the majority of the calls to the dealership to check on responses from GMC at this point. Then on October 25th, a tow truck driver dropped another car on top of my car. I didn't find out about it until October 28th when I called the dealership to find out if they'd heard anything from GMC. I never got a response from the dealership if GMC was willing to help pay for the repairs after 2 months and felt like i didnt matter anyways. Completely unacceptable for any customer. More
by Dewey
Employees Worked With
Service Department
November 01, 2024
Dylan was amazing and so helpful! Everyone was super nice and the facility is top notch. Highly reccommended! Everyone was super nice and the facility is top notch. Highly reccommended! More
by dkettmann
November 01, 2024
Ric was helpful and responsive. He returned my calls in a timely manner. Great experience. He returned my calls in a timely manner. Great experience. More
by Steve G
Employees Worked With
November 01, 2024
The people and place were very nice and made the car buying process easy and enjoyable. buying process easy and enjoyable. More
by eanelson16
