EAG Automotive Mt. Pleasant

EAG Automotive Mt. Pleasant responded

summer23, Thank you so much for the great review. We are very happy to have you as a loyal client and we look forward to being your car people for many years to come. You are right about Breelan and Charlie, they both are exemplary and have a great way of making you feel comfortable. It is our goal to always deliver service beyond your expectations. Thank you again for taking the time to share your experience and we are proud to have you as a part of the Elliott Family.

EAG Automotive Mt. Pleasant responded

oliviarogers106, Thank you so much for taking the time to share your experience with us. You are spot on about Brent, even though he is relatively new to the car business, he knows the product and he knows how to take care of his clients. We are excited that you chose to give Elliott Auto Group and opportunity to help you become a first time car buyer and we will do everything that we can to make sure you never have to go anywhere else for all subsequent purchases. Again, thank you so much for you business and welcome to the Elliott Family!

EAG Automotive Mt. Pleasant responded

Charbil, Thank you for taking the time to leave your review. You bring up an excellent point that I would like to clarify. Our Red Tag pricing does show the price of the vehicle with the incentives for which everyone can qualify. Ford has a host of other programs and incentives, such as the 0% for 60 month financing that not everyone will be able to get, so we don't include that in the listed pricing, as that would be deceptive and we don't operate that way. Additionally, as with any manufacturer, not all of Fords incentives can be combined. Meaning, when you choose to take advantage of an incentive that isn't included in the Red Tag price, it may well cancel out some that are. I know it can be a little confusing at times but either way, you still got a great vehicle at a great price! We thank you again for bringing up this important factor that many folks might not be aware of, and we are proud to have you as a part of the Elliott Family.

EAG Automotive Mt. Pleasant responded

AndySpecht, Thank you so much for your willingness to share your experience with us. You touched on a few things that we feel are extremely important. LOW PRESSURE SALES ENVIRONMENT--Look, no one likes to be pressured into doing anything. Especially when it is as important as making the purchase of your next vehicle. We don't like it when it happens to us, we don't do it to you. EXCELLENT SERVICE DEPARTMENT--The best way to get the most value out of your vehicle is to make sure it is properly maintained. To that end, we have highly skilled Factory Certified Techs that know their stuff. From an oil change to replacing a transmission, if you need it done, we can handle it, and we do it at a reasonable price. Again, Andy, we appreciate you taking the time to express your thoughts and we are proud to have you as a part of the Elliott Family!

EAG Automotive Mt. Pleasant responded

karensue, Thank you for taking the time to share your very kind words about Victor and Elliott Auto Group. Victor is one of our absolute best salesman in every area of the car buying process. From doing some fact finding with you to determine your needs and wants, to presenting you with options that meet your requirements, to thoroughly explaining all the nuances of your new vehicle and finally being there for you throughout your ownership of your vehicle to assist in any way. Victor exemplifies what we stand for here at Elliott Auto Group, that being taking care of you and being more than just a salesman, being an ally and a friend. Thank you again for your business and we are proud to have you as part of the Elliott Family!

EAG Automotive Mt. Pleasant responded

rwpoole, Thank you so much for your kind words and your continued support. As you mentioned, we work extremely hard to guarantee that we go above and beyond for each and every one of our customers. Robby, Michael, Carla and honestly, the list goes on of great folks who are here to help in any way that we can. We appreciate the opportunity you have given us to earn your loyalty and look forward to many more years of being your friends in the car business. Thanks for being such a great part of the Elliott Family!

EAG Automotive Mt. Pleasant responded

lfcarter, First off, thank you for using our top notch Ford Service Department. Clearly you are already aware of the commitment to quality that we have in helping you keep your vehicle in excellent condition. Scott is great at listening to what your concerns are with your vehicle and making sure that everything is addressed to your satisfaction. So many times, when someone brings in their vehicle for routine maintenance, our factory trained techs find that there are some other things you might not be aware of that could potentially become a problem. We will always make sure that you are aware of any potential risks. Your safety is too important to us, to just let you drive away when we have found something that needs your attention. Secondly, Rossel is one of the friendliest people you will come across and he knows his products as well. Rossel is another great listener and works diligently to help you find the right vehicle at the right price. Thanks again for your business and we are proud to have you as a member of the Elliott Family!

EAG Automotive Mt. Pleasant responded

ashleywilson86, First off, thank you so much for taking the time to share your experience. I think that you have brought up an excellent point. At Elliott Auto Group, we do everything possible to make sure that we are not pushy. That is the kind of stuff that nobody likes, so we don't do it. You worked with 3 great folks here in Mark, Carla and Jason. They are all extremely knowledgeable and put the client first. Thank you again for your business and welcome to the Elliott Family!

EAG Automotive Mt. Pleasant responded

chiknpimp, Wow! That is a glowing recommendation and we absolutely appreciate you sharing it. You mentioned so many things in your review that are critical to vehicle ownership. It isn't just where you purchase the vehicle, but where you maintain it as well. I love your line "Elliott CDJ is the perfect reason for having to 'shop around'". I don't know that we could have been paid a higher compliment and we greatly appreciate it. While we always strive to give you the best price, making a purchase of a vehicle is about much than price alone. We always strive to give you the best deal--the best overall deal. These two things aren't the same. While I won't comment on how some other dealerships do business, I can tell you that we work diligently to make sure that you are taken care of better by us than anyone else in the industry. From Sales to Service, that is our pledge to you. We are honored to have you as a valued member of the "Elliott Family".

EAG Automotive Mt. Pleasant responded

gamjam7, I want you to know how much we appreciate your willingness to take the time to let everyone know how great your experience was. I have to say, I am so glad that you came in with your husband! Often times folks aren't aware of how much new vehicle that they can get for a similar payment to what they are already making. Brian Vaseleck is excellent at figuring out the best deal for you and making sure you get what you want for a price you want to pay. Bryan Loveless, the Sales Manager, is also fantastic at making the deal work for you. Thanks again for your business and welcome to the Elliott Family!