EAG Automotive Mt. Pleasant

Absolutely superb Stopped in to get prices on a truck and began my experience with Brent. We soon worked a deal and finished up with Bryan. Wonderful experience with a Stopped in to get prices on a truck and began my experience with Brent. We soon worked a deal and finished up with Bryan. Wonderful experience with a no nonsense professional group of men Pleasant, helpful, cordial and definitely the most rewarding auto buying experience in my lifetime thanks to Brent , Bryan and Jose. More

Sold me an unsafe vehicle with no remourse. Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safe Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. 2 seconds ago 2 seconds ago More

great experience Great experience, love my new Jeep. Great selection to choose from. Very knowledgeable and honest, which is surprisingly now. Will do more business w Great experience, love my new Jeep. Great selection to choose from. Very knowledgeable and honest, which is surprisingly now. Will do more business with in the future. More

Buying a used jeep Everyone was friendly and worked with me to complete the deal. They were willing to fix a couple of issues that I pointed out before the sale took pla Everyone was friendly and worked with me to complete the deal. They were willing to fix a couple of issues that I pointed out before the sale took place. More

Great dealership everyone is very friendly and they went out of there way to help me find exactly what I was looking for. Andrew is a top notch salesman and will do everyone is very friendly and they went out of there way to help me find exactly what I was looking for. Andrew is a top notch salesman and will do anything he can to help you. Charlie in finance will get you a great deal. More

Mark was exceptional and someone I would choose to call a fr Respected my wishes and did not use high pressure or unethical tatics . I would now consider mark a friend ..everyone I had contact with tried hard t Respected my wishes and did not use high pressure or unethical tatics . I would now consider mark a friend ..everyone I had contact with tried hard to please thank you More

Good dealership Good buying experience. Both Andrew, and Jason did a good job. I feel that I got a fair deal. They were competitive in price with the other dealership Good buying experience. Both Andrew, and Jason did a good job. I feel that I got a fair deal. They were competitive in price with the other dealerships. More

Great buying experience! Andrew Cox went above and beyond in getting us exactly what we needed in a vehicle. Answered every question, and really made our buying experience ama Andrew Cox went above and beyond in getting us exactly what we needed in a vehicle. Answered every question, and really made our buying experience amazing. Would highly recommend this dealership! More

Great experience!! Jeremy and Brian were so awesome to deal with!! We love our new truck!! We will be back for our next vehicle purchase! Thanks guys!!! Jeremy and Brian were so awesome to deal with!! We love our new truck!! We will be back for our next vehicle purchase! Thanks guys!!! More

Dealing with Elliott Jeremy Reynolds was very personable, very knowledgable, and answered all our questions. He was very respectful of our time and very good to deal with. Jeremy Reynolds was very personable, very knowledgable, and answered all our questions. He was very respectful of our time and very good to deal with. He and Jack made this a very good experience! Thank you very much. More