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EAG Automotive Mt. Pleasant

Mount Pleasant, TX

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880 Reviews

2055 Burton Rd

Mount Pleasant, TX

75455

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Showing 880 reviews

May 13, 2019

Got to return to the Service Center My new tires (purchased April 2019) were rotated. Driving my car 7 miles and the pressure light came on. Turned around to go back to the Service Cen More

by ljhurd01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adrian Guerrero
May 14, 2019 -

EAG Automotive Mt. Pleasant responded

ljhurd01, Thank you for your business and your feedback. I have spoken to our Service Manager, Brian Daily, and he would like to speak with you further regarding this. If you are willing to do so, please call him at 903-575-2995. Thank you!

May 13, 2019

Buying a used vehicle Never really said what they done to the front bumper, told me he replaced a tail light bulb and that my car was ready to go. That was pretty much it.� More

by debbiemcgee3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rossel Bello, Justin Waller, Paula Trejo
May 28, 2019 -

EAG Automotive Mt. Pleasant responded

debbiemcgee3, Thank you for your business and for sharing your experience. We should have communicated better with you regarding what was done to your bumper, thanks for letting us know as it will help us refine and improve our processes. Glad we were able to get you fixed up and ready to roll. Thanks again Debbie, we appreciate you!

May 13, 2019

Not so good this time My past experiences with this service center have always been good, but not this time. Fuel from the filter change was all over the engine, undercarri More

by rickyeudy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adrian Guerrero
May 13, 2019 -

EAG Automotive Mt. Pleasant responded

Ricky, We appreciate your business over the years and apologize for this situation. Our Service Manager, Brian Daily, will be contacting you to set up a time to have you come in and we will get all your concerns taken care of and everything cleaned up for you. Again, thank you for giving us the opportunity to serve you.

May 10, 2019

Great Car Buying Experience! The Elliot Team made the process easy and relatively stress free. Loved the Team Approach on pickup, paperwork and after purchase questions. Justin Wa More

by cbarnold
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Smith, Justin Waller, Robert French, Brayan Romero
May 30, 2019 -

EAG Automotive Mt. Pleasant responded

cbarnold, Thank you for your business and your kind words. I would have to agree with you, we do have a great team in place, and when I say "team" I truly mean that. We all work together to make sure that your experience is a great one. Justin is fantastic and we are proud to have him on our team. Again, we appreciate you choosing Elliott Auto Group and we are excited to welcome you to the "Elliott Family"!

May 10, 2019

It was a easy experience They were great to work with on my new truck. Thanks everyone who helped me with this purchase. I will tell anyone who is looking to buy a vehicle t More

by bill.allen13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Daily, Monty Vaughn, Justin Waller, Britt Riley, Chris DeMoss
May 30, 2019 -

EAG Automotive Mt. Pleasant responded

bill.allen13, Thank you for your business and for your kind words. We are glad to hear that your experience with us was a great one. We have a great team in place and they do an excellent job of making sure that you get what you are looking for and at a great price. Again, thank you for choosing Elliott Auto Group and we are proud to count you as a member of the "Elliott Family"!

May 09, 2019

5 Stars Couldn't have asked for a better car buying experience. I was gritting my teeth before we even got to the dealership just thinking about how much of a More

by AC726
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris DeMoss, Kevin Blunt
Jun 12, 2019 -

EAG Automotive Mt. Pleasant responded

AC726, Thank you for your business and for sharing your experience. You said something that I think a lot of folks can relate to when you said, "I was gritting my teeth before we even got to the dealership just thinking about how much of a headache I was going to have by the time we were done.". We have done a lot to streamline and make our processes much more user friendly. We don't play the games that so many folks associate with car dealerships, instead, we treat people the way we would want to be treated and it is a model that has served us very well over the years. Thank you for bringing that point out. Again, we appreciate you choosing Elliott Auto Group and are proud to have you as a member of the "Elliott Family"!

May 09, 2019

Excellence Locate a vehicle on a supportive website. Contacted the dealership. Three days later I'm a proud owner and satisfied customer. I would recommend this More

by carl_d_mcquiston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris DeMoss, Robert French, Kasey Johnston, Kevin Blunt
May 30, 2019 -

EAG Automotive Mt. Pleasant responded

carl_d_mcquiston, Thank you for your business and for sharing your experience. A lot of folks don't realize just how easy it is to shop for a vehicle these days, so we thank you for pointing that out. Kevin and Kasey are a great team to work with and, as you found out, they will do whatever is necessary to put that dream in your driveway! Again, we appreciate you choosing Elliott Auto Group and we are proud to count you as a member of the "Elliott Family"!

May 06, 2019

Friendly and Helpful Customer Service I had several services I wanted to be completed to my RAM 1500. Britt Riley was very helpful, friendly and informative. I had several questions and he More

by biz2me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Britt Riley, Adrian Guerrero
May 30, 2019 -

EAG Automotive Mt. Pleasant responded

biz2me, Thank you for your business and your kind words. As you found out, Britt is a great guy and really knows his stuff. One of the most important services we provide is to do just what you said, and inform you of things that will need attention in the future so that your ownership experience is a great one. Again, we appreciate you choosing Elliott Auto Group and are excited to welcome you to the "Elliott Family"!

May 06, 2019

Tire rotation/oil change The service department was excellent and had my car in and out quickly! They were very friendly and efficient. I will definitely use their service in More

by leasewell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Clark, Ashley Willson
May 30, 2019 -

EAG Automotive Mt. Pleasant responded

leasewell, Thank you for your business and your kind words. We do have a great team in our service who are knowledgeable and do excellent work. We do all that we can to get you in and out quickly, however we also make sure that your vehicle is in great working condition before you leave. Whether that is telling you about imminent issues or things that might arise in the future, our goal is to make sure that your ownership experience is a great one. Again, thank you for choosing Elliott Auto Group and we are honored to have you as a member of the "Elliott Family"!

May 03, 2019

Best Service Friendly and courteous staff!!! Excellent service!!! I have been a customer for 20 years and have never had a bad experience with anyone at Elliott More

by Sandra H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Daily, Joey Smith, Monty Vaughn, Shelton West, Brandon Milam, Britt Riley, Robert French, Kevin Blunt
May 30, 2019 -

EAG Automotive Mt. Pleasant responded

Sandra H, Thank you for your loyalty all of these years and for your kind words. We work hard to make sure that we always provide a great experience for our clients whether in service, parts or sales. We truly appreciate hearing from longtime clients like yourself as it is a great barometer on how we are progressing and meeting the needs of our people. Again, thank you for choosing Elliott Auto Group and it is our pleasure to count you as a member of the "Elliott Family"!

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