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Dyer & Dyer Volvo Cars - Service Center
Chamblee, GA
66 Reviews
66 Reviews of Dyer & Dyer Volvo Cars - Service Center
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September 19, 2019
Tire replacement The entire service team was professional and responsive. The team was ready was prepared to service my vehicle in a timely manner. i was provided upd The entire service team was professional and responsive. The team was ready was prepared to service my vehicle in a timely manner. i was provided updates on the status of the service. More
by Tire replacement
Employees Worked With
Ken Rutter
February 27, 2019
very satisfied with service! other than that wait, i was very pleased with the service. i prefer drop off and would like to routinely use the vehicle loaner service. a three hou other than that wait, i was very pleased with the service. i prefer drop off and would like to routinely use the vehicle loaner service. a three hour wait is not ideal! More
by rmm
Employees Worked With
Doug, Wright
January 23, 2019
Excellent service I had an issue with my Volvo. They accommodated me right away. The service consultant was very knowledgeable. The service was very fast. Excellent exp I had an issue with my Volvo. They accommodated me right away. The service consultant was very knowledgeable. The service was very fast. Excellent experience. More
by EK
Employees Worked With
Terence
December 27, 2018
Volvo Dealer with Excellent Customer Service I had my annual maintenance service done in the Dyer & Dyer Volvo dealership in Chamblee. I was greeted by a service adviser right away when I arrive I had my annual maintenance service done in the Dyer & Dyer Volvo dealership in Chamblee. I was greeted by a service adviser right away when I arrived at the dealership. The staff were professional and very helpful. The dealership provides free coffee and bottle water. After the service, my car was washed before it was brought to me. More
by Clark
Employees Worked With
Ken and Rick
November 15, 2018
Routine maintenance Took my car in for routine maintenance. It was quick and and an easy process. They did a great job and my service advisor, Terrance Robinson, was gre Took my car in for routine maintenance. It was quick and and an easy process. They did a great job and my service advisor, Terrance Robinson, was great. Very friendly and professional. More
by robinlalexander
Employees Worked With
Terrance Robinson
August 11, 2018
Excellent service within a reasonable amount of time Terrance Robinson put two mechanics to work on my car so that I would not spend half the day waiting for my vehicle. Since I had two young children w Terrance Robinson put two mechanics to work on my car so that I would not spend half the day waiting for my vehicle. Since I had two young children with me, this significantly and most favorably impacted my day. More
by #VolvoLover
Employees Worked With
Terrance Robinson
June 19, 2018
Service Department Excellence I have been a long time customer of Dyer & Dyer Volvo and I have to say,dealing with Kenneth Rutter in the service department is always a pleasure. Mr I have been a long time customer of Dyer & Dyer Volvo and I have to say,dealing with Kenneth Rutter in the service department is always a pleasure. Mr.Rutter sets the standard for what customer service should be. Mr. Rutter goes above and beyond your expectations.He is always accommodating and most importantly, he is honest. Mr.Rutter's communication skills are excellent. Keeping in touch with you throughout the repair process. Mr. Rutter is truly asset to this dealership. More
by John Gunter
Employees Worked With
Kenneth Rutter
May 28, 2018
Excellent customer service and attention to detail. Great team work. Excellent attention to details. Provided complimentary services (transportation to and from local restaurant). Made sure that vehicl Great team work. Excellent attention to details. Provided complimentary services (transportation to and from local restaurant). Made sure that vehicle was clean when service was completed. More
by C70 lover
Employees Worked With
Sid Randjbar and Doug Wright
March 13, 2018
Deception On the paperwork I received when the visit was over, it stated I turned down services for my Check Engine light was on. However that was an untrue sta On the paperwork I received when the visit was over, it stated I turned down services for my Check Engine light was on. However that was an untrue statement no one ever came to me and discussed any issues that was found when servicing my vehicle. They walked me to my vehicle and never mentioned the check engine light was on. Disappointed they didn't bother to discuss my options as they stated on the invoice I received when the oil change was done. More
by Gwendolyn Burrell
Employees Worked With
Don't know their names.
November 19, 2017
Servicing your precious Volvo Well, Dyer & Dyer knows what is coming with my review, I have also taken my issue to Volvo USA. Service at Dyer & Dyer has drastically gone downhill i Well, Dyer & Dyer knows what is coming with my review, I have also taken my issue to Volvo USA. Service at Dyer & Dyer has drastically gone downhill in the past few years. Not surprising since it is owned by "big corporation" owners who lack any concern for the consumer. I had a service recall and a check engine light on my 2004 S60R and asked if they could fix and repair this, but I needed a loaner since this is my daily drive. Every person I spoke with (phone jockey and two service "advisers") did their very best to block any opportunity to provide me a loaner, making up several "policies" that would prohibit me from getting this critical part of my service repair. Even after I outlined to "Rick", and he confirmed, that the recall, as indicated by Volvo, would take about 3 hours, and the other issue (which ironically likely correlates specifically to the recall) would take additional time, I was still not allowed to have a loaner. To "Rick's" defense, he said they had no loaners that week, but I did call him back and left a message to let me know when they would have a loaner, but I got no call back (again, the trickle down affect). So, I would strongly advise that you don't use this firm for any servicing of your precious Volvo. Having owned 7 Volvos, and I was "Volvo for Life", I have decided never to use this dealership and buy all my future Volvos from another dealership. I have used this firm for many years with at least 3-4 of my 7 Volvos serviced there, but not any more. Servicing your car is essential to keep it working in tip-top condition, and this dealership will run you all around in order to make in convenient for them. I was told they would prefer I bring in the car on their terms and times, and I would prefer them to better understand the core principles of Custer Satisfaction. I have money in my pocket, it is your job to get that money out, total failure for Dyer & Dyer. No, I would no longer recommend this dealership, and fortunately I am dialed in to all us Volvo geeks and have gone on to tell them how bad Dyer & Dyer has gotten. Bravo Zulu guys, just lost another customer! More
by Quinno
Employees Worked With
"advisors"
