Dyer Chevrolet - Service Center

The people here are very nice,very respectful. However I have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap b have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap between their hub and their sub locations. I actually kind of feel bad for leaving a negative review because you can tell the people want to help.The reality of the situation is 3 out of 4 my experiences here have been negative. After finding a new place of business to handle my vehicle they reached out to me wanting me to come back and handle my recalls and maintenance. I respectfully let them know I was not interested becuase of past problems. The nice lady assured me things have changed and it will be different. I had them set up my rental, my appointment time and verified this vis phone and email. When I arrived nothing was ready, they didnt have a vehicle and had to call a rental service that would have take 30-40 minutes after paper work. Maybe I'm a special case as my time is important. I could tell the manager was irritated while talking with me and trust me inwill never waste his time again. I can not do business here anymore. On a side note i could not comprehend the fact when i dropped my vehicle off for service they had cars/trucks saved for upcoming appointments. My appointment was validated days in advance and thought I would have a vehicle ready like they ensured me they would three times. I had no vehicle to work with, meaning If I was to get a vehicle had to have Hertz pick me up from the dealership, drive me to the local airport, do there paper work and then make it work. More

Bad Repairs & excessive time to complete Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal r Vehicle brought in for warranty service on repair work that previous repairs that did not work. I have used this dealership to perform gasket & seal replacements that were performed in April of 2018 that needed fixing again in November of 2018. Vehicle dropped off at November 30 for a "so called" one week repair - appointment made 1 week in advance. Vehicle repairs took over 6 weeks to complete. These repairs should not have had to be done a second time and should never have taken 6 weeks to complete Dealerships "excuse was one seal/gasket was not available from zone or GM; that's ridiculous. I have been using this Chevrolet Dealership for over 15 years and never had a "fix" take so long. God they could have rebuilt a whole car in this time!. I used to highly recommend Dyer and prior name of Service Chevrolet. Brandon was always professional - but "someone" should have gotten "Management" involved" Needless I'm really disappointed in Dyer taking so long to repair my vehicle, REALLY Disappointed! More

Embarasing , un-professional, a complete disapointment. I will never recommend this dealership nor their terrible service staff after our 2013 Chevrolet Equinox had to be towed for a faulty transfer case br I will never recommend this dealership nor their terrible service staff after our 2013 Chevrolet Equinox had to be towed for a faulty transfer case breakdown. We were initially told that the work would be completely covered by the 5 year/100,000 mile warranty. Our vehicle was at this dealership on January 29 2018 and had 48,283 miles on it. Dyer Chev. in Vero Beach Florida and GM USA would not use their Goodwill program to help us (Canadians) and kept us stranded without a vehicle for 1 1/2 weeks. If possible try and deal with any other dealer if you have an option. More

Beware of Service Department BEWARE of Service Dept. SCAMS - Took my 2016 Traverse in for 30K maintenance and ended up with a Fuel injection flush or ???(No GM recommendation at a BEWARE of Service Dept. SCAMS - Took my 2016 Traverse in for 30K maintenance and ended up with a Fuel injection flush or ???(No GM recommendation at any mileage), a coolant flush (GM recommends @150k, a transmission flush (GM recommends @45k). Unfortunately I did not read Chevy guide to see maintenance needed at 30k prior to going to appointment. By the time I thought of using my phone to look up GM recommended 30k maintenance.the tech was finishing up according to the Dyer advisor who checked me in. He further stated that these flushes were needed because FL has severe weather conditions which according to GM and the Dyer person who called me NOT true. The Dyer rep called in response to survey I returned to Dyer which I complained about the extra services their advisor said were necessary, I explained that I signed off on service because I did not want to void my extended maintenance contract. We reached an agreement that she would give me a credit for the coolant flush/replacement and the fuel injector flush and I would pay for transmission flush and brake flush. I asked her to send me an email to confirm our conversation after she talked to her manager, she didn't and I lost my notes. Another cause for concern is whether the work was actually done given that coolant was not to be changed until 150k, Fuel Induction - I had no problems and GM has NO recommendation for this service, Transmission was to be done at 45k NOT 30k which causes another problem as Dyer told me to wait until 75k, but if it was not performed??? I had a good experience when I purchased my car from Dyer, but if you can not trust the service department it is not the place for me. Your spend a couple of hours purchasing the car, but the service department is for the life of your car. I am also worried that Dyer was taking advantage of me because of my age and figured they could just sell me the additional services. In the long run making a few bucks off me they have lost a good customer and more than likely the sale of another car as my wife is looking to purchase an Equinox. More

Rose in the service department. I called while on the road having truck problems and Rose got me right in. They diagnosed the problem and replaced the ignition coil in no time.Rose i I called while on the road having truck problems and Rose got me right in. They diagnosed the problem and replaced the ignition coil in no time.Rose is very knowledgeable and pleasant to speak to. It was a pleasure to deal with her and know I was in good hands. She was very on top of mine and other vehicles at the same time. Thank you Rose for making my crisis seem better. Sincerely, Clay Duval More

Ruined feed in bed of truck Took truck to get oil change and get it back with over $100 of feed ruined in the bed because they decided to run through the car wash without looking Took truck to get oil change and get it back with over $100 of feed ruined in the bed because they decided to run through the car wash without looking in the bed. So far they have done nothing to rectify their mistake. More

Never thought I would lease a truck Mike was awesome. He went above and beyond to make sure we left with exactly what we wanted in our price range. He was patient enough to spend about 3 Mike was awesome. He went above and beyond to make sure we left with exactly what we wanted in our price range. He was patient enough to spend about 3 days searching to make the deal just right for us. Ken worked up 5+ offers just to find something we were satisfied with. More

Communication My wife brought her vehicle in today for oil change, balance and rotation. Arrived @ 9:00 am and was sitting there until a little after 1:00, ok they My wife brought her vehicle in today for oil change, balance and rotation. Arrived @ 9:00 am and was sitting there until a little after 1:00, ok they were busy and gave a card for a free detail. She said everyone treated her well and were nice. But..... I am updating the review, although Brandon did not return my call on my phone he did call my wife's phone Shortly after the original review was posted. He did take the time to explain that they had to take the truck to the interstate to test the truck for the vibrations at highway speeds which explains the 30 miles on the vehicle. And he did offer for her to come by and get some fuel which we won't do but is appreciated. Keep your customers informed about things like this and a lot of time is saved. Thanks. More