Dyer Chevrolet

They charged me over $595 on my paperwork for Dyer coverage and never even mentioned it to me. The sales guy lied to me. I told him to go get the truck price lowered to get to my payment and instead h coverage and never even mentioned it to me. The sales guy lied to me. I told him to go get the truck price lowered to get to my payment and instead he had me pay 72 months. A longer loan. Of course I never got copies of what I signed till after the three day return policy was over. More

Went in to purchase my first vehicle on my own (Chevy Silverado ZR2), and was worried about how the whole process would go (since it was special order). Luis Guadalupe sat me down at his desk, explained Silverado ZR2), and was worried about how the whole process would go (since it was special order). Luis Guadalupe sat me down at his desk, explained the whole process from A to Z, and answered every question I had about the ZR2 in a sincere manner. I did my research on the Truck extensively, and Ken Novander was able to get me the best price on it in the state. The whole process took less than a hour. If you are in the market for a vehicle, Go see Luis and Ken !!! More

Super pre-owned sales department. Installed new dashboard on a Denali without my asking. Thank you Jhon on a Denali without my asking. Thank you Jhon More

IF I COULD GIVE THEM NO STARS I WOULD! DON'T GIVE THEM YOUR HARD EARNED MONEY! THE MANAGEMENT IS RUDE, AND BELIGERANT! FOR NO REASON AT ALL! THE OWNERS SON JOHN DYER DOESN'T CARE HOW HIS EMPLOYEE TREATS Y YOUR HARD EARNED MONEY! THE MANAGEMENT IS RUDE, AND BELIGERANT! FOR NO REASON AT ALL! THE OWNERS SON JOHN DYER DOESN'T CARE HOW HIS EMPLOYEE TREATS YOU! RUN FOR YOUR LIFE! More

Our family has been working remotely with Dyer on the purchase of a GMC Acadia. We filed out the usual financial application and were preapproved. With that in hand, we confirmed that we were purchasing purchase of a GMC Acadia. We filed out the usual financial application and were preapproved. With that in hand, we confirmed that we were purchasing the vehicle today and began the trip to the dealership, which is an hour away from our home. When we were 3/4 of the way from Dyer we get a call from our salesman Tom to inform us that he had bad news. The car had just been sold. When we asked why they would do that without calling us first, knowing that we were IN ROUTE, he replied, "We can't hold a car without a deposit." And then went on to pitch another vehicle for us to purchase. With as much contact as we had throughout day, a simple courtesy call to us would have made such a difference. But that would require integrity. If this inconsiderate approach is one that Dyer instills in its Sales Team, then the entire organization needs to go back to the basics and reconnect with the foundation of good customer service. We wish you well in 2021. More

I give Dyer Chevrolet One Star just because there is no Middle Finger !!!!!!!! I have purchased many vehicles from this Dealership even before it was Dyer at least 7 from Dyer . I will never buy from this Middle Finger !!!!!!!! I have purchased many vehicles from this Dealership even before it was Dyer at least 7 from Dyer . I will never buy from this dealership and would advise everyone to steer clear of Dyer go anywhere but these crooks! played games . Dyer Chevrolet where you get ripped off lied to screwed over and where service after the sale Sucks .You have cost me more than you know or even Care ! (C)an't (Understand (N)ormal (T)hinking (S)hit heads if you have one star you know where to go CS's ! More

Made an appointment for oil change and tire rotation- arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which w arrived 15 minutes early to allow them to record mileage- set us up in ayatwm, etc- the manager I guess came out and gave us a quote of 79.99 which was $20 more than quoted on phone then when I told him he said ok!! BEWARE - he then said we had over an hour wait- they should not be making appointments if they are not going to keep them!! I walked out -two strikes against them for trying to charge me more and for the over 1 hour wait WITH AN APPOINTMENT! When I called the operator said tbh had appointments available every half hour from 130-330 so they were still accepting appointments even though they were over an hour behind!! More

The people here are very nice,very respectful. However I have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap b have had multiple problems here. It seems this location isn't set up with the tools they need for success. There is also a major communication gap between their hub and their sub locations. I actually kind of feel bad for leaving a negative review because you can tell the people want to help.The reality of the situation is 3 out of 4 my experiences here have been negative. After finding a new place of business to handle my vehicle they reached out to me wanting me to come back and handle my recalls and maintenance. I respectfully let them know I was not interested becuase of past problems. The nice lady assured me things have changed and it will be different. I had them set up my rental, my appointment time and verified this vis phone and email. When I arrived nothing was ready, they didnt have a vehicle and had to call a rental service that would have take 30-40 minutes after paper work. Maybe I'm a special case as my time is important. I could tell the manager was irritated while talking with me and trust me inwill never waste his time again. I can not do business here anymore. On a side note i could not comprehend the fact when i dropped my vehicle off for service they had cars/trucks saved for upcoming appointments. My appointment was validated days in advance and thought I would have a vehicle ready like they ensured me they would three times. I had no vehicle to work with, meaning If I was to get a vehicle had to have Hertz pick me up from the dealership, drive me to the local airport, do there paper work and then make it work. More

Excellent Customer Experience I came to the dealership expecting to have to negotiate a trade in for a new Chevy Tahoe. I was extremely and thankful to have had Matt Touhey guide m I came to the dealership expecting to have to negotiate a trade in for a new Chevy Tahoe. I was extremely and thankful to have had Matt Touhey guide me through this car buying process without making me feel like I was wasting his time or mine. I had my family along for the ride and he made it an extraordinary experience. The dealership was having an event at the time unveiling the new Corvette, and with all the preparation going on Matt never made us feel like we were in the way. He was able to clearly explain to us the process of the trade in with clear expectations of what he needed and how much we could expect from it. Going through all the paperwork, Matt was clear with what we were signing and how all the payments were going to play out based on our personal finances. He was great, always making us feel understood and ultimately making us feel like he was helping a friend out rather than another customer on the lot. I would strongly recommend anyone attempting to purchase a new car to go to this dealership and work with Matt Touhey. E.P More