Sorensen & Schade Chevrolet - Service Center

Had an emergency situation with my vehicle and DYER❗️stepped up to the plate. They are excellent in every category. Truly making a difference in the industry, sales and service experience! DYER❗️stepped up to the plate. They are excellent in every category. Truly making a difference in the industry, sales and service experience! More

Polite, friendly and fast! Was able to get me in and out (w/o appt) in about an hour! Oil change and tire rotation for less than $100! Great place!! Was able to get me in and out (w/o appt) in about an hour! Oil change and tire rotation for less than $100! Great place!! More

Friendly, easy going service environment. Waiting area was pleasant. Way better experience than when I owned a Toyota and was at their dealership for service - I mean, they don't even serve Waiting area was pleasant. Way better experience than when I owned a Toyota and was at their dealership for service - I mean, they don't even serve coffee anymore and it's waaay too loud in there. So, bonus points for Dyer Chevy for creating a nice environment. However, Toyota will run the car through the wash before handing it back. Something for Dyer to think about adding as an extra client satisfier. Certainly not a deal breaker for choosing this location by any means. Another thing to consider is the texting notification. This could be leveraged more. After my initial text, I thought this would be used to give updates. This would make me feel better about wandering around if I am not sitting right in the waiting room. If I knew I would get a text saying either" Please report to Giovanni at the Service Desk" or "Your car is ready" would give me some peace of mind that someone doesn't need to be out looking for me. One other thing I would like to have is confirmation of my car's systems checked. "We did the '15 point inspection' and everything looks good for now. You may want to consider that your brake pad linings may need to be changed on your next appointment. We typically do that at 30,000 miles or if we see they need it immediately, of course". Something like that to give me a heads up that something is coming down the pike. It helps me plan financially (if it's a service I think I'll opt in on) and also helps me plan my time if more wait time may be expected. A cost rundown at the beginning of the conversation would be good too. "Oil change will be x dollars, rotation is x. We have a ten percent coupon to add, so you'll get x dollars off for that". But, overall, the service guys are friendly and there isn't this weird, unnecessary extra layer of service like they do at the Toyota dealership. The guy that greets you at the car is the one that takes you inside and works with you. The operation is a smooth, experience and the waiting area is calm and pleasant. You have water, you have coffee, you have plug-ins for phones and electric and you have clean bathrooms..and good air conditoning. What else would anyone need? ..and everyone is friendly and polite enough to laugh at your stupid jokes. : ) More

Great customer service, friendly and very explanatory. Clean facility and easily accessible. Highly recommend this dealership Clean facility and easily accessible. Highly recommend this dealership More

Service dept responded quickly to my immediate need for a new tire due to a mail in it as I was traveling out of town. new tire due to a mail in it as I was traveling out of town. More

Was pleased . However needed ride back and was suppose to get call when done and didn’t. I had to call to see if done before 2 so I had person pick me up yo ho bac However needed ride back and was suppose to get call when done and didn’t. I had to call to see if done before 2 so I had person pick me up yo ho back to dealer to get car . More

Clean, courteous and easy to work with. Honest info sharing concerning the issues with my vehicle and the options Honest info sharing concerning the issues with my vehicle and the options More

Making the appt for service and not answering messages was terrible. Once I was able to speak with Robert everything went smoothly. Car rental, Service everything went awesome. was terrible. Once I was able to speak with Robert everything went smoothly. Car rental, Service everything went awesome. More

Robert was excellent! !!!. Kept me up to date on my air conditioning problems. Will keep coming back for service on my car. As far as purchasing another car from Dryer, R !!!. Kept me up to date on my air conditioning problems. Will keep coming back for service on my car. As far as purchasing another car from Dryer, Received no response to my phone call to manager. It was very inconvenient for me to leave my car for 5 days and no offer of a courtesy vehicle. Will take that into consideration when I start looking in January. More

Wonderful experience. Had fast service and great customer service. I will be back again and again. Had fast service and great customer service. I will be back again and again. More