Dyer Chevrolet Lake Wales

Dyer Chevrolet Lake Wales responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care

Dyer Chevrolet Lake Wales responded

Hi, thank you for taking the time to share your feedback. We understand how upsetting this situation was, and we sincerely regret the frustration and inconvenience you experienced. Once the issue became apparent, we acted promptly to cancel the transaction, take the vehicle back, and ensure you were not left with any financial obligation. We also understand your concerns regarding the remaining items related to the transaction and have been in communication to address them. If there is anything still outstanding or if you would like to discuss your experience further, please reach out to us at 772-320-5359. Your feedback is important to us as we continue working to provide the level of service our customers expect and deserve.

Dyer Chevrolet Lake Wales responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Dyer Chevrolet Lake Wales responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dyer Chevrolet Lake Wales responded

Thank you for sharing your feedback. We are sorry to hear that you felt the pricing and trade offer were not clearly presented or competitive during your visit to Dyer Chevrolet Lake Wales. Transparency and open communication are very important to us, and we understand how frustrating unexpected fees or differences in trade value can be. We would appreciate the opportunity to review the details of your experience and discuss your concerns further. Please contact us at 772-320-5359 so we can better understand what occurred. Your feedback is valuable and helps us continue improving the way we serve our customers.

Dyer Chevrolet Lake Wales responded

Hola, lamentamos escuchar esto sobre su reciente experiencia en nuestra ubicación de Lake Wales. Entendemos lo frustrante que debió haber sido tener que remolcar su vehículo y luego enfrentar demoras y confusión con respecto a su historial de servicio. Ese no es el nivel de comunicación, organización y atención que nos esforzamos por brindar, especialmente a un cliente leal como usted. Por favor comuníquese con nosotros al 772-320-5359 para que podamos conocer más detalles y atender sus inquietudes con la atención y el respeto que usted merece.

82 YEAR OLD responded

After many phone calls, they finally got the part and fixed my car in just a few hours. I felt like I was getting the run-around just because it was under warranty. They refuse to answer the phone and you have to leave messages or go a round about way to contact them. If I had a choice I would go to a different dealership.

Dyer Chevrolet Lake Wales responded

Hi, we are sorry to hear about your frustration with your recent service visit. We understand how concerning it feels when a repair does not meet your expectations, and we appreciate you taking the time to share this feedback. We would really like the opportunity to learn more about your experience and review the details with you. Please contact us at 772-320-5359 so we can continue the conversation and better understand your concerns.

Dyer Chevrolet Lake Wales responded

We’re very sorry for the difficult situation this customer experienced. The vehicle in question was vetted by multiple sources, including the lender, as a clean vehicle with a proper VIN. We had no knowledge at the time of sale that the vehicle’s multiple VINs were fabricated and that it was a stolen vehicle. Credit goes to law enforcement for figuring this out and handling the situation in a professional manner. As soon as we were made aware, we took immediate steps to make it right for the customer. We offered a full refund, paid off the loan, and refunded all dealer expenses and fees. We also offered the customer a discount toward a replacement vehicle. Unfortunately, the customer declined these offers and instead demanded that we provide him with a replacement vehicle for free, at no cost at all, which was never promised or offered and is unreasonable. At Dyer Chevy, we take pride in operating with honesty, transparency, and integrity. While rare, unexpected situations can occur in the automotive industry, and our priority is always to act quickly and fairly for our customers. We remain committed to helping our community with their automotive needs and appreciate the trust so many families continue to place in us.

aityusa responded

Your statement is misleading and omits critical facts. Here are the corrections: 1. “Paid off the loan immediately” – False. My loan was not paid until September 4, 2025, more than two weeks after police seized the stolen Escalade on August 20. During that time, I remained legally responsible for a loan balance on a stolen vehicle. 2. “Refunded all dealer expenses and fees” – Incomplete. You ignored the $6,600+ in loan payments, insurance premiums, and other out-of-pocket costs I already paid. Under Fla. Stat. § 320.27 and FDUTPA, I am entitled to reimbursement of all costs, not just selective ones. 3. “Discount on a replacement vehicle” – Misrepresentation. In writing, your General Manager told me: “complete reversal of the deal, we are looking for another Escalade.” That is not a “discount.” That is a clear replacement promise made to me directly. 4. “Customer demanded a free car” – False. I am not asking for anything free. I am asking for what the law requires and what your GM committed to in writing: • Loan cancellation with no credit damage. • Full reimbursement of all amounts I paid. • The Escalade replacement promised as part of making me whole. 5. Dyer Group’s reputation – This is not an isolated issue. Across multiple Dyer stores in Florida, there are numerous consumer complaints online and with regulators. My case reflects a pattern of poor practices and broken promises that undermines the trust customers should be able to place in a Chevrolet franchise.

Dyer Chevrolet Lake Wales responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Dyer Chevrolet Lake Wales! If you have any further questions, please give us a call. We're always happy to help!

Oriental responded

Great dealership. I would definitely recommend to all my family and friends. No pressure.