Dwayne Lane's Skagit Subaru

Matthew Marsden of Dwayne Lane Subaru guided me in ordering my Legacy. I could not have asked for a better leader. He knows the brand well, is enjoyable to work with, and can relate to people at the ordering my Legacy. I could not have asked for a better leader. He knows the brand well, is enjoyable to work with, and can relate to people at their level. At no time did I ever feel pushed to make a decision by Matt. I'm very happy with my car and now think of Mr. Marsden as a trusted friend. More

Great experience, no pressure, mind games, or markups. It was worth the wait after ordering the car and they have a refundable deposit if I were to have changed my mind. The car was detailed perfectly. It was worth the wait after ordering the car and they have a refundable deposit if I were to have changed my mind. The car was detailed perfectly. I never felt they were trying to ‘control’ things and this made the experience better. The only negative is some of the paperwork is almost unreadable and there is very little documentation on the warranty. I do think they will fix this if I ask. Joel went out of his way to help. Prior to this I shopped at numerous dealers and walked away from them. I recommend Dwayne Lane Subaru, especially if you are ordering the car. More

After talking with countless retailers about a new Subaru, I found real, direct and no-nonsense detail and pricing on the car with the Dwayne Lane store, specifically via Sharon Chavira who is a total Subaru, I found real, direct and no-nonsense detail and pricing on the car with the Dwayne Lane store, specifically via Sharon Chavira who is a total pro. Sharon kept me informed every step of the way and alerted me the minute she found a match. I was slammed with meetings the day Sharon reached out and she maintained communication via text with all the detail I needed, including upfront and fair pricing on both the new Subaru and my trade. Sharon is passionate about matching you to the right car - and I could tell she was working so hard to make the deal work. In this sellers' market where some stores will not acknowledge you when you walk on the lot or worse, not even return your call, Dwayne Lane clearly values its customers and I was always treated with respect. Thank you, Sharon - I will refer my friends and family to you for their future Subarus! You are a class act. More

Out of all the cars I've bought over the years (this was the 6th one), I've had the best experience and a very good deal from Dwayne Lane's Skagit Subaru. (I got a Subaru Forester 2021.) I've worked ove the 6th one), I've had the best experience and a very good deal from Dwayne Lane's Skagit Subaru. (I got a Subaru Forester 2021.) I've worked over email with Taylor and Dwayne Lane gave me the best price out of 11 Subaru dealerships I've contacted (from Olympia in the south all the way to Dwayne Lane in the north). Taylor was very accommodating and I felt comfortable working with them, even though (because of market conditions and semiconductor shortages) my new car wouldn't have a VIN number for more than a week, and wouldn't arrive for a few weeks (e.g. I got screenshots from the internal Subaru website confirming the ETA and the identity of the car + I got in advance all the detailed numbers for our deal). Because of how far Dwayne Lane is from me, we discussed the trade-in value only over email and I decided to keep the trade-in (I had higher offers from 2 local dealers + decided in the end to keep the car for my almost-driver-age son). No trade-in meant getting to Dwayne Lane was a bit difficult for me, but I respect their offer and the straightforward way of presenting and discussing the offer. Getting to Dwayne Lane was a bit challenging for me - I ended up taking a Greyhound + a Mount Vernon taxi. I think this was still a good decision given how efficient the overall process was at Dwayne Layne (the time saved getting to Mount Vernon would probably otherwise be wasted negotiating stuff at other dealers). I even managed to get some work done when on the bus. And Jose was very understanding of the distance: offering to mail the license plates once they arrive at the dealership + explaining how the free oil change they offer can be redeemed when I am nearby, at a time convenient to me. Negotiating the Subaru price and the trade-in price was straightforward with Taylor. There were no dealer add-ons I was asked or pressured about, nor any other gimmicks. I was asked about an extended warranty when completing the paper work with Jamie in the finance department, but my rejection was very well taken and we didn't dwell on that at all (in the past other dealerships tried to sow doubt about my understanding of the warranty or criticized/blamed my financial status). Finally, I note that Mount Vernon has the lowest sales tax rate of the 11 Subaru dealerships that I've considered (8.7%). More

Great experience Professional service - honest and gave me time to make my Own decision at a fair price. Sales staff was courteous and not pushy. Will refer to friend Professional service - honest and gave me time to make my Own decision at a fair price. Sales staff was courteous and not pushy. Will refer to friends for sure More

Once The Get The Contract - You Don't Exist! Empty Promises 7/24/2018; One of the worst experiences I have ever had at a car dealership. The ration of false promises and lies that come from Jeff K. in Sales, K 7/24/2018; One of the worst experiences I have ever had at a car dealership. The ration of false promises and lies that come from Jeff K. in Sales, Kimberly and Jared B. in Finance, and Rich, Alex L. and Luke J. in Sales are laughable. They mucked up the licensing so badly that I had to hire someone out of my own pocket to follow up. I have emails from Luke J., General Manager promising he would sort it out and then he just ... does.. nothing. Now I am out hundreds in FedEx charges, hiring people, and hours getting things done to eventually, hopefully, get plates and tags for my for my 2018 vehicle. I do want to clarify that I am overly happy with the Subaru Impreza and I highly recommend the car (at this juncture,) however you need to find another dealership that cares enough about their customers to not leave them hanging when their sales team and finance team screw up. Take responsibility for your mistakes and stop working so hard to avoid blame and line your pockets. I have given them ample opportunities to fix this situation and they have declined. I just wanted a written apology and them to reimburse my out of pocket costs for their error. I guess their commission is more important than doing the right thing. More

No response to inquiries We purchased a Subaru in December. We purchased a maintenance contract and then decided to cancel the extra contract immediately. We have yet to recei We purchased a Subaru in December. We purchased a maintenance contract and then decided to cancel the extra contract immediately. We have yet to receive information that it has been cancelled after repeated phone calls. They have not even responded to us after the initial call. I now am only able to leave voice mails because the finance department is not answering calls. We will not purchase here again or recommend this dealership to anyone. It's unfortunate as our sales person was very nice and helpful. I have contacted Subaru itself and they said it has to be resolved through the dealership although they were sympathetic. More

Not what I expected from a well seasoned salesman Disappointed in the sales tactics. Felt that the pressure caused the salesman to make misleading statements. We walked and bought a different brand. T Disappointed in the sales tactics. Felt that the pressure caused the salesman to make misleading statements. We walked and bought a different brand. The need for pressure is understood but not how I want to buy a car. More

Excellent New Car Buying Experinence I must say that from the moment I arrived at the dealership, I was completely impressed with the level of "TRUE" customer service. Marty did a great I must say that from the moment I arrived at the dealership, I was completely impressed with the level of "TRUE" customer service. Marty did a great job of answering all of my questions and being patient with me throughout the process. I wasn't sure which Subaru would best fit my needs and he spent the entire day showing me what my options were. No pressure whatsoever, which was very relieving and comforting and made the process much more enjoyable than any previous car buying experiences. I have been to many dealerships over the past few weeks and it was very relieving to find someone who truly new his product and how to listen to the customer and understand their needs and concerns. Thanks again Marty and Skagit Subaru for making the buying process extremely easy and stress free. More

Happy with our new Subaru Forester Back in January, my daughter and I started shopping for a new Subaru Forester. We called 12 different dealerships in the NW region with our specificat Back in January, my daughter and I started shopping for a new Subaru Forester. We called 12 different dealerships in the NW region with our specifications and requested their out-the-door price (i.e. including all taxes and fees). Dwayne Lane's Skagit Subaru had the most competitive offer. So I drove 73 miles to the dealership, worked with Sales Consultant Jose Ruiz, signed a contract including the car's specs and the OTD price, paid a deposit, and initiated a factory order. The car was delivered to the dealership on time (earlier than expected, in fact) and it was all ready for us to inspect, test drive, pay for, and drive away when my daughter flew home for spring break in March. The car has worked flawlessly ever since (well of course, it's a Subaru :-) and my daughter's already driven it back to college in California. The only reason this review is 4 stars instead of 5 is that there was a slight hiccup in the closing paperwork. The dealership attempted to add about $400 at the last minute to address the fact that they had underestimated the amount of tax. I had to point to the contract the dealership had signed 2 months earlier and make it clear that the "out-the-door" price included tax and that agreement needed to be honored. It took an additional half hour of appealing to the manager, but the dealership eventually decided to sell us the car for the original OTD price. I had to think for a minute before clicking the "Yes" button on the "Would you recommend this dealership?" question for this review. I chose Yes because I generally like to give folks the benefit of the doubt. The employee who was writing up the final paperwork, Jennifer, might not initially have been aware of the "Out The Door" terms that Jose had written into the January contract. All the same, the age-old adage of "Always get it in writing" will serve you well when buying a car. And let's not get too focused on one tree and lose sight of the forest. The car is wonderful, the staff at Dwayne Lane's Skagit dealership seem genuinely friendly and eager to help, the showroom is comfortable and spotless, and they did eventually deliver us the car for the best price in the region. More