Dwayne Lane’s Skagit Mazda

I told Wilson specifically what I wanted. Being it was a different brand than his dealership. We had to find one. I told him what I didn't want and he MADE sure none of it happened. Like d Being it was a different brand than his dealership. We had to find one. I told him what I didn't want and he MADE sure none of it happened. Like doing the 4 square stuff. He told me what I needed to do to speed up the process. Awesome service and smiles all the way out the door. Thank you Wilson and the tall finance guy with the scooter. More

This was easily the best vehicle purchase experience I have ever had. Everyone was incredibly professional. have ever had. Everyone was incredibly professional. More

Had a great experience purchasing a new 2022 Mazda3 from here. I dealt mainly with Wilson Rich who was sincere, candid, and knowledgeable. I compared all Mazda dealers in a 100 mile radius and chose this on here. I dealt mainly with Wilson Rich who was sincere, candid, and knowledgeable. I compared all Mazda dealers in a 100 mile radius and chose this one for several reasons: 1) Inventory was low everywhere and some Mazda dealers were charging a finder's fee of $600 to $1000, not honoring Costco member discounts, or other shenanigans like a mandatory $2000 accessory package. That business practice seems "normal" these days. Toyota and Honda dealerships were charging an even more exorbitant $3,000 to $8,000 finder's fee for new cars. Most Chevy Corvette dealers charge a $30,000+ finder's fee. Dwayne Lane Skagit Mazda did not engage in these shady practices and instantly earned my trust. 2) Sales rep Wilson Rich quoted me a price over the phone. I appreciated his honesty and his faith in the customer to not just start a bidding war using the price quote. Some of the Mazda dealers would not even quote me a price in-person until I commit to buying the car that day (without knowing the price). Those snake oil sales tactics are an instant deal-breaker for me. It's the reason I avoided a few of the Mazda dealerships closest to me and drove all the way to Skagit. When trust is broken, the entire dealership's reputation is tarnished and changing sales reps won't help. After all, we've all seen the "Good Cop, Bad Cop" routine. 3) Sales rep Wilson Rich was persistent in updating me with their new inventory each month via text and email. This is easy enough for dealers to automate, but some other Mazda dealers couldn't be bothered and wanted me to call them every month instead. Customers are too busy with work to call 8 dealerships every month to check if any new cars were allotted to them by the factory. I certainly don't have time for that monthly scut work. 4) Wilson Rich was technically savvy. I was able to settle everything over the phone. I went to the dealership only once in order to pick up the car. Some dealerships even refused to take my $500 deposit over the phone via credit card (to secure the new allocation). They wanted me to drive to their dealership to scan my credit card on their computer, as if it were year 1985. That same dealership said to me, "I don't know what kind of fantasy land you live in, but you can't buy a car over the phone in America." That was quite entertaining to hear because I've been buying cars and houses over the phone for decades. 5) In defense of other Mazda dealerships, there were others who were equally trustworthy and knowledgeable, but they lacked the inventory which is a common problem these days. Thank you Dwayne Lane and Wilson Rich for treating your customers right and earning our trust. Please keep up the great work! I'm posting this review on a few other review sites. More

Friendly, comfortable and overall great experience! They explained everything in a way anyone can understand.. They explained everything in a way anyone can understand.. More

Veey pleasant buying experience. They had the car we wanted and sold it to us at a fair price. Derek, our salesman, was very helpful and patient going through all of our new car’s fe They had the car we wanted and sold it to us at a fair price. Derek, our salesman, was very helpful and patient going through all of our new car’s features and their operations. More