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Dwayne Lane's Chrysler Jeep Dodge
Everett, WA
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 377 reviews
December 13, 2023
High pressure bait and switch. I went to Dwayne Lane to look at an SUV. When I got there I found out it had not been inspected yet and I wanted to test drive it before buying it. T I went to Dwayne Lane to look at an SUV. When I got there I found out it had not been inspected yet and I wanted to test drive it before buying it. The salesman that they put with me wanted me to commit to buying it before it was inspected or test driving the vehicle. The salesmen finally agreed to contact me after the vehicle was inspected so I could test drive it. A week later I got a text asking me to contact them about the vehicle. I texted back asking if it had passed inspection and when I could test drive it. They responded letting me know that they sold the SUV I was interested in and offered to sell me a couple of small cars that I have no interest in. More
by Lishmael505
Employees Worked With
Kadin
December 01, 2023
Everyone at the dealership was great, from the janitor to the general manager, all were very approachable and helpful. The sale was seamless, started online and finished it in the store. the general manager, all were very approachable and helpful. The sale was seamless, started online and finished it in the store. More
by Umpire Tom
Employees Worked With
Gabrielle Sandford
November 22, 2023
Easiest transaction ever. I contacted dealer; Riley reached out and gave me the details I asked for. I told her where I wanted to be on price over text, we went back/forth a c I contacted dealer; Riley reached out and gave me the details I asked for. I told her where I wanted to be on price over text, we went back/forth a couple times, nailed that down, and they sent a driver to pick me up to sign paperwork after work. They had me do a test drive to confirm everything was as I expected while they prepped paperwork. I got back from test drive, spent 15 minutes with only a quick convo with finance where they offered me optional extended warranty at reasonable cost (no pressure), and we were done! So fast and efficient and no painful sitting through dealer add-ons I normally have to say no to and do a 2nd round of haggling. More
by DFan
Employees Worked With
Riley Cunningham
November 20, 2023
This was an awesome experience! From the sales agent to finance and everyone in between was warm, welcoming, and willing to help find the right car for the right price. Thank you fo From the sales agent to finance and everyone in between was warm, welcoming, and willing to help find the right car for the right price. Thank you for making this car buying experience wonderful More
by Chrissy
Employees Worked With
Riley Cunningham
November 17, 2023
I didn't purchase my Ram 1500 from this dealer. After a very negative experience with the Service Department in Monroe WA, I moved my business to Dwayne Lane's Chrysler Jeep Dodge in Everett WA. After a very negative experience with the Service Department in Monroe WA, I moved my business to Dwayne Lane's Chrysler Jeep Dodge in Everett WA. Two visits so far for an oil change and PCN module update. Contact has been friendly and professional. Keep up the good work. I'll be back. More
by wayazo
Employees Worked With
Jamison, Knudson
November 17, 2023
The overall experience was great, the waiting time at a minimum and the service explanation after the oil change and jeep inspection was thorough. minimum and the service explanation after the oil change and jeep inspection was thorough. More
by pogo000
Employees Worked With
Did not get a name.
November 13, 2023
Jameson was very friendly and helpful with what needed to be done and future work needing to be done. I needed to stay during servicing, so, He kept me appraised of the time the service would take and how it be done and future work needing to be done. I needed to stay during servicing, so, He kept me appraised of the time the service would take and how it was coming along and asked if I'd like water or coffee and directed me to the waiting area. He was great. Becky More
by thunder0789
Employees Worked With
Jameson Dennis
