Dwayne Lane's Chrysler Jeep Dodge
Everett, WA
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They still had the wrong phone number for me even though I told them twice before. That cost me a weekend rental car. The diagnostics were insanly over priced and the repair estimate was as bad and inflated I told them twice before. That cost me a weekend rental car. The diagnostics were insanly over priced and the repair estimate was as bad and inflated with unessary repairs. I had them replace the water pump, which wasn't something I asked to be checked, because I didn't want to risk driving away if it was malfunctioning. That an the diagnostics for a measily $1600. They wanted to replace both of my exhaust manifolds because one had warped, which the service writer said "they do that." Huh?? They do that? 2018 JGC with exhaust manifolds that "do that." Cool! Anyway, the wanted $6500 for the repairs I did myself for $500. I could buy another car for 6500?? More
Went to have oil changed and tire rotation with the express service (no appointment). I got right in with only one customer ahead of me. They said it would be a little over an hour. They invited me to express service (no appointment). I got right in with only one customer ahead of me. They said it would be a little over an hour. They invited me to have a free latte and wait in their comfortable customer lounge. It took less than an hour and they answered all my questions. It was a great experience. More
This was the first serving I have had since buying my new Ram 1500. The service department was fast and friendly. It was just oil service and tire rotation but they included the recall on the vehicle at the Ram 1500. The service department was fast and friendly. It was just oil service and tire rotation but they included the recall on the vehicle at the same time. The work was completed quickly and I was on my way in an hour. More