Dwayne Lane's Chrysler Jeep Dodge

Very poor service. Had very poor customer service and I had multiple sales representatives lie to my face. Also, they contradicted each other on their company's supposed Had very poor customer service and I had multiple sales representatives lie to my face. Also, they contradicted each other on their company's supposed "policies" and they seemed to vary depending on who you asked. They are not interested in helping the customers, their only interest is lining their own pockets at the expense of the people they lie to. Would NOT recommend them to anyone. Also the sales representative I was working with was constantly talking about how it was almost time for them to get off and had to pay them extra to get them to finish my paperwork that day. Unsatisfactory. More

One of the better buying experiences to date , Staff is incredibly friendly, and aside from not giving me what I wanted or even close to what they had quoted me online for my trade in , I am relati Staff is incredibly friendly, and aside from not giving me what I wanted or even close to what they had quoted me online for my trade in , I am relatively happy with them . More

Great customer service! Our customer service experience with Dwayne's Lanes was top notch. We test drove so many vehicles and then they even special ordered our vehicle from Our customer service experience with Dwayne's Lanes was top notch. We test drove so many vehicles and then they even special ordered our vehicle from another dealership to make sure we got the right one. Jamie was so patient and helpful. We love our new Jeep! More

Service Department The service at this dealership is great, and the staff is very friendly. I’ll definitely be coming back in the future for Jeep service. The service at this dealership is great, and the staff is very friendly. I’ll definitely be coming back in the future for Jeep service. More

An easy and hastle free purchase. IMHO the sales team could not have been more helpful. We have been searching for a replacement vehicle to upgrade to for some time. Returning multiple IMHO the sales team could not have been more helpful. We have been searching for a replacement vehicle to upgrade to for some time. Returning multiple times, with multiple sales people, we found the truck we wanted, with the package and options we needed, at a price that was far better than any competitor could offer. The service department was quick to take care of the minor issues (1 outstanding recall) and I was on my way. I even got a decent deal on my trade in that was totally unexpected. Thank you, Al, Kyle, and Leslie for all the work you did! More

Grand Cherokee Purchase Paul was great. There was no pressure, he gave me a good price and was very knowledgable about the vehicle. He went above and beyond by helping me d Paul was great. There was no pressure, he gave me a good price and was very knowledgable about the vehicle. He went above and beyond by helping me drop my car off at home so that I could drive the new one to my wife’s work for a suprise. More

Best dealership I went in knowing exactly what vehicle I wanted and what I was willing to pay. Kyle showed me a brand new 2018 Jeep Wrangler JK that was exactly right I went in knowing exactly what vehicle I wanted and what I was willing to pay. Kyle showed me a brand new 2018 Jeep Wrangler JK that was exactly right. No hassles, no wasted time, just good service along with friendly people. I love my Jeep and my husband appreciated it when he took it to blizzard plagued eastern WA this week. More

Jeep Grand Cherokee Temperature gauge My contact with Jordan is alway a very easy and professional experience. She returns my calls in a timely manner, she is cheerful and is a joy to work My contact with Jordan is alway a very easy and professional experience. She returns my calls in a timely manner, she is cheerful and is a joy to work with. When I pull into the bay my car is prepared with paper to protect my car from the mechanic's clothing. She call's with updates and my care is always ready when they say it will be ready. More

Megan, service writer to the rescue! Snow storm was coming. I had a check engine light and a leaky radiator. I called to schedule the service and thought twice about it in the middle of Snow storm was coming. I had a check engine light and a leaky radiator. I called to schedule the service and thought twice about it in the middle of the call. "Maybe I should wait till after the storm to schedule this service". "What if I could get it done before the snow?" Magan asked. "Awesome!!!" I had the Jeep waiting at the service doors at 7:30 am. By 5pm my Jeep was ready to roll. I love the friendly way all of the Service personnel function at this Everett Dealership. I'm so pleased that the next vehicle I buy will likely be purchased there. So appreciated the service people and the mechanic took good care of my Jeep. I'm very happy. Friendliest Service department I've ever been to. Top notch!! More

Car purchase I purchased a used car. It was a very painless process. I told them what I wanted to pay and they made it happen. The car is perfect and the whole exp I purchased a used car. It was a very painless process. I told them what I wanted to pay and they made it happen. The car is perfect and the whole experience was great. Thanks. More