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Dwayne Lane's Chrysler Jeep Dodge
Everett, WA
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On 04/10.2021 2011 Jeep Wrangler was bought with good faith from this Dwayne Lane's in Everett WA, the first sale person in his own words said they standby the cars they sale to work properly with no iss faith from this Dwayne Lane's in Everett WA, the first sale person in his own words said they standby the cars they sale to work properly with no issues! no more the 11 days later the Jeep slip differential suddenly kicked in while driving setting off the ABS and the slip differential activate and slowing the car to first gear almost causing us to wreck. I took the Jeep to Les Schwab they informed me the Emergency brake was bad and that the activated codes ABS and slip differential was beyond what they can do to repair, I took the Jeep back to Dwayne Lane's since they sold us unsafe Vehicle. They looked at it informed me that they changed a Battery terminal and that was the issue even though the ABS and slip differential lights were activated which sales KE admitted that he saw them. I supplied OBD codes they chose not to fix because of bought as is. I find it unacceptable that they can get away with selling an unsafe car. by taking a stand of you bought it as is when they sild a unsafe vehicle. Good Jeep Dealer I Think not More
Front desk customer service from Meghan was great, five star. The fact that it took two visits and a long wait for parts was not so good, three star. Once parts received repair was completed in timely fa star. The fact that it took two visits and a long wait for parts was not so good, three star. Once parts received repair was completed in timely fashion and professionally done. More
I purchased new tires, battery and had a brake replacement for my Toyata FJ. I always receive great service, attention to detail and follow through! replacement for my Toyata FJ. I always receive great service, attention to detail and follow through! More
I was able to get in quickly and have my vehicle serviced while I waited. The waiting area and free latte were comfortable and very much appreciated. My van is running fine. while I waited. The waiting area and free latte were comfortable and very much appreciated. My van is running fine. More
Great experience on a factory order '21 Wrangler with Paul Labance. Straightforward pricing, smooth order process, no surprises when taking delivery, no high pressure sales tactics for add-ons. Very easy Paul Labance. Straightforward pricing, smooth order process, no surprises when taking delivery, no high pressure sales tactics for add-ons. Very easy, painless new vehicle purchase process. Would highly recommend for new sales. No data yet on service. More
Excellent Service...Friendly Staff...Clean Facilities...Good Coffee...I couldn't ask for anything more!! I will be happy to recommend this dealership to anyone at any time! Facilities...Good Coffee...I couldn't ask for anything more!! I will be happy to recommend this dealership to anyone at any time! More
I went in for an oil change. I was greeted right away. I told them my car had also been stalling out. They knew the problem right away. I was in and out in an hour. told them my car had also been stalling out. They knew the problem right away. I was in and out in an hour. More
I have been a customer for 30 years. Three vehicles were bought and serviced there for those years. I have no complaints. My service advisor is the best. bought and serviced there for those years. I have no complaints. My service advisor is the best. More