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Dwayne Lane's Chrysler Jeep Dodge

Everett, WA

Overview
Reviews
Vehicles
4.5
377 Reviews
Call Dealership (425) 405-7386

10515 Evergreen Way

Everett, WA

98204

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Showing 377 reviews

April 26, 2024

With a 2021 Ram 1500 truck I don’t trust just anyone working on it. Dwayne Lane has proven I can trust the work being done. Not only on my truck but my 2010 RAV4 also. More

by Slupchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik and Mario
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April 24, 2024

Competent, knowledgable and courteous service advisors. Prompt and desired service work. Available free shuttle service. More

by kbbmtndoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Jordan
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April 22, 2024

Work quality is professional and thorough. Service writer covers all warranty issues and explains work completed. Is quite busy at times, so don't expect drive up service. More

by 21 Ram Ltd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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April 22, 2024

Very friendly and helpful with the maintenance for my car. Will be back for more repairs More

by cindie86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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April 21, 2024

Friendly & helpful service, took 20 minutes in line to start check in, price of repairs was higher than expected, staff was willing to work with me to prioritize repairs. More

by smack.regions_0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New two weeks ago from VW
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April 19, 2024

They did a good job with the oil change. I also bought my 2018 Jeep Renegade from them in January did an awesome job with that. However this time I didn't notice they were short-handed. They More

by SEAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy who checks us in is great!Jerome I think was his name. He deserves a raise!
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April 18, 2024

I felt like I was being taken advantage of because I am a woman. The associate was nice but didn’t have a clear understanding of what I needed and couldn’t answer my questions. I parking lot was only way in More

by Juliegrimes88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jameson
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Apr 19, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for sharing your feedback with us. We're disappointed that your recent visit did not meet your expectations. Please accept our sincerest apologies for any misunderstanding or inconvenience you experienced while with us. We strive to provide clear and helpful assistance to all our customers, and we regret if we fell short in this instance. Your comments are valuable to us, and we'll use them to improve our services moving forward. Regarding the parking lot, we understand the importance of safety and will assess the situation promptly. If you'd like to discuss your concerns further or if there's anything else we can do to assist you, please contact us directly.

April 15, 2024

Outstanding Customer Service and attention to helping the Customer understand what the work needs to be and the expected costs. From the initial greeting to the keys back in-hand, the process was profession More

by tekmarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the wonderful review. We're pleased to hear our team provided professional, friendly, and attentive service - from the initial greeting to having your vehicle back in your hands. Ensuring customers fully understand the work needed and associated costs is a top priority, so we're glad we were able to meet and exceed your expectations. Your recommendation means a lot to us. We strive to deliver an outstanding experience for every customer, and feedback like yours lets us know we're on the right track. Please don't hesitate to reach out if there's anything else we can assist with.

April 13, 2024

I always have wonderful service in your service department thank you I will be returning More

by Bernimmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saturday service rep
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the wonderful feedback about your service experience. We're so glad to hear you've consistently received great service, and we appreciate your continued business. We look forward to seeing you again for any future service needs. Your loyalty and trust mean a lot to us.

April 12, 2024

No pressure talk from the salesperson name Jihoon Chang. Very professional and helpful, and he understand my need. More

by sfczeke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jihoon Chang
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Apr 17, 2024 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for the feedback on your experience with Jihoon Chang. We're glad to hear he provided a professional and helpful sales process without any pressure tactics. Understanding our customers' needs is a top priority, so we're pleased Jihoon was able to meet your requirements. Feedback like yours helps us continue improving our sales approach to best serve our customers. Please don't hesitate to reach out if there's anything else we can assist you with in the future.

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