Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dwayne Lane's Chrysler Jeep Dodge
Everett, WA
380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 380 reviews
February 18, 2023
I turned up without an appointment to get a possible oil leak checked out, they squeezed me in almost immediately as it was just a quick look not a full service. Determined that there was an issue, but I ne leak checked out, they squeezed me in almost immediately as it was just a quick look not a full service. Determined that there was an issue, but I need to schedule an appointment for that. Put my mind at rest at the time, will follow up with an appointment later. More
by jsmartb
Employees Worked With
D. Jameson
February 16, 2023
Always great customer service. Not happy with having to wait 8 months plus for a replacement module for the ABS system on my RAM 3500 though. Not happy with having to wait 8 months plus for a replacement module for the ABS system on my RAM 3500 though. More
by JOHN
Employees Worked With
Jordan
January 23, 2023
Was in for a Jeep Wave oil change. The vehicle was promptly taken in for inspection and the oil change with update messages sent to my phone. This vehicle has limited production nu The vehicle was promptly taken in for inspection and the oil change with update messages sent to my phone. This vehicle has limited production numbers and also had a late model year oil pan change which can make it easy to fill with the incorrect quantity of oil (which has occurred elsewhere). The DLCJD service department receives kudos for attention to detail and getting it right. Looking forward to my next visit. More
by tomslick
Employees Worked With
Service Rep: Jameson; Tech's: Connor, Jacob
January 19, 2023
your intake person was awesome and explained what was happening and that it might be a couple of minutes until I could see the go-to guy that Saturday morning happening and that it might be a couple of minutes until I could see the go-to guy that Saturday morning More
by Billrossco
Employees Worked With
Bradon
January 13, 2023
Brandon Kruse had managed Engine light misfire diagnosis appointment in December and fulfilled with excellent service on 1/10/23. Completed 1/11/23. Provided excellent shuttle service with Lee to my home appointment in December and fulfilled with excellent service on 1/10/23. Completed 1/11/23. Provided excellent shuttle service with Lee to my home 1/10/23 and back to dealership on 1/11/23. My relationship with Dwayne Lanes remains great and I would recommend to anyone looking for a courteous and trustworthy dealership. Suggestion for techs.... Be sure to replace "Allstate module" under steering wheel after work has been completed. Thank you… More
by herb.hamilton
Employees Worked With
Brandon Kruse
January 06, 2023
When I pulled in for an oil change, the line was long and I expected to be there quite a while. I got my free hot chocolate and settled in. They surprised me by finishing in under an hour, and not only chang I expected to be there quite a while. I got my free hot chocolate and settled in. They surprised me by finishing in under an hour, and not only changed my oil but rotated my tires and did a complete check of my vehicle. Nice work! More
by Dave L.
Employees Worked With
Didn't get their names
December 17, 2022
Easy in and out purchase. Preston and Leslie were awesome to work with. They were professional and focused on our needs. They offered a great deal and we are so pleased with t Preston and Leslie were awesome to work with. They were professional and focused on our needs. They offered a great deal and we are so pleased with the buying experience. This was our 2nd purchase from this dealer. We will be back for future purchases. More
by Cajunsoul
Employees Worked With
Preston, Leslie
