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Dwayne Lane's Chrysler Jeep Dodge

Everett, WA

4.5
377 Reviews

10515 Evergreen Way

Everett, WA

98204

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Showing 377 reviews

January 23, 2023

We've been Dwayne Lane customers for over 30 years and continue to be impressed by the customer service. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 23, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Hi Jim, Thank you for taking the time to leave a review and for your loyalty as a long-time customer of Dwayne Lane. We're thrilled to hear that you have consistently been impressed by our customer service over the years. We value your trust and continued patronage, and we're happy to have met your expectations. We appreciate your feedback and your business. If you have any further concerns or needs, please don't hesitate to reach out to us. We look forward to serving you for many more years to come.

January 23, 2023

Was in for a Jeep Wave oil change. The vehicle was promptly taken in for inspection and the oil change with update messages sent to my phone. This vehicle has limited production nu More

by tomslick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep: Jameson; Tech's: Connor, Jacob
Jan 26, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Thank you for your positive review and for sharing your experience with us. We are glad to hear that your oil change for your Jeep Wave was done promptly and that we were able to update you with messages throughout the process. We appreciate your feedback regarding the attention to detail of our team in ensuring that the oil pan change, which can be tricky, was done correctly. We're glad that you were satisfied with the service and we look forward to your next visit.

January 19, 2023

your intake person was awesome and explained what was happening and that it might be a couple of minutes until I could see the go-to guy that Saturday morning More

by Billrossco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradon
Jan 19, 2023 -

Billrossco responded

Your intake person was awesome and explained what was happening and that it might be a couple of minutes until I could see my go-to guy that Saturday morning, I was in for a recall on my truck tailgate latch...

Jan 23, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Hi Billrossco, thank you for taking the time to leave a review and for your kind words about our intake person. We're glad to hear that your experience was positive and that you were well-informed during your visit. We strive to provide excellent customer service and it's great to hear that we met your expectations. We appreciate your feedback and your business.

Jan 24, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Billrossco, we are glad we could help! We hope to see you again soon.

January 13, 2023

Brandon Kruse had managed Engine light misfire diagnosis appointment in December and fulfilled with excellent service on 1/10/23. Completed 1/11/23. Provided excellent shuttle service with Lee to my home More

by herb.hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Kruse
Jan 18, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Hi Herb thank you so much for your feedback! We hope you have a great day!

Jan 18, 2023 -

herb.hamilton responded

PS… one more suggestion for techs... Please be sure to put NEW reminder sticker on windshield for next recommended service. THANK you... Herb👍

Jan 18, 2023 -

herb.hamilton responded

👍

January 06, 2023

When I pulled in for an oil change, the line was long and I expected to be there quite a while. I got my free hot chocolate and settled in. They surprised me by finishing in under an hour, and not only chang More

by Dave L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't get their names
Jan 17, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Glad to hear you got the speedy service you were looking for, Dave. Looking forward to our next interaction!

December 17, 2022

Easy in and out purchase. Preston and Leslie were awesome to work with. They were professional and focused on our needs. They offered a great deal and we are so pleased with t More

by Cajunsoul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston, Leslie
Jan 17, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Hi Cajunsoul, Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 12, 2022

Clean area for guest to sit in while waiting. Tolerable wait time. Employee was friendly. More

by Amberstri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
Jan 17, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Hi Amberstri, Thanks for the kind words and positive review.

December 11, 2022

Went in for oil change. Arrived a little before 8 am and left by 8:45. Very satisfied with the service and the service writer was very friendly and explained everything they More

by sunova27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Jan 17, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

Sunova27, Its wonderful to hear that your experience was to your satisfaction. Hope to see you again.

December 11, 2022

Took perfect care of my needs. Kourtney really helped out when I came to pick the car up. Thank you More

by 2020 Charger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kourtney
Jan 17, 2023 -

Dwayne Lane's Chrysler Jeep Dodge responded

We're happy to hear you had such a positive experience with our team!

November 16, 2022

Joey and Issac were great to work with. Followed up quickly and handled the paperwork and delivery with excellence. More

by edwardthamilton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Delvecchio, Issac Nouri
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