Dwayne Lane's Chrysler Jeep Dodge

Now, I don’t normally write a review based on the first interaction with someone; But the interaction i had with one of the mechanics really sent me off the rails. After finding out my transmission had bee interaction with someone; But the interaction i had with one of the mechanics really sent me off the rails. After finding out my transmission had been recalled and the dealership couldn’t get me in until next week, i began making frantic calls to check if anyone around could get me in sooner. The mechanic who picked up the phone (think he said his name was Harris or something?) was an absolute pain to talk to. You know the type, the type who thinks they know everything and anything you need to know before you can even say it. he instantly got annoyed when i asked about my problem, talking to me like i had no clue what i was on about when im literally explaining the EXACT problem. Bro was literally talking over me, asking why i was calling THEM instead of a dealership closer to the one i originally got my car from. As if calling you was my first choice. Instead of just saying, ‘no sorry we don’t have availability for you, im currently booked out until next month”, we had to endure an annoying and pointless conversation as all he could do was and i quote “run codes and have a friendly conversation about what comes up”. No thanks buddy, i can’t think of a worse way to waste my time. Why would we continue to run codes when we already know the problem? I couldn’t tell you. For a Chrysler mechanic he sure doesn’t seem to know a whole lot about them. To anyone who works there reading this that genuinely cares about customer service, keep that guy away from the phone. Hopefully he’s better with cars than he is with people, but he’s probably not. And to anyone reading this that was planning on going here to get your car serviced? You’re better off going somewhere else. More

Very friendly and helpful. They made me feel valued as a customer. They went out of there way to ensure I was a satisfied customer, Highly recommended! They made me feel valued as a customer. They went out of there way to ensure I was a satisfied customer, Highly recommended! More

Great service appointment. They communicated through the whole process and were ready timely. Definitely appreciate the clear communication. They communicated through the whole process and were ready timely. Definitely appreciate the clear communication. More

I love my 2500 Alex in sales was wonderful! She even helped organize my stuff from my old truck to my new truck! Ask for Alex if you’re looking for a new vehicle. Her attention to detail was am She even helped organize my stuff from my old truck to my new truck! Ask for Alex if you’re looking for a new vehicle. Her attention to detail was amazing! More

Bic was great! He was perfectly happy with us going back and forth between two trucks as we couldnt decide which one we wanted. He was perfectly happy with us going back and forth between two trucks as we couldnt decide which one we wanted. More

Service Department always goes above and beyond when I need work done to my vehicles. need work done to my vehicles. More

Excellent experience. Our contact person was Tuan and he did a wonderful job! Thank you so much. Our contact person was Tuan and he did a wonderful job! Thank you so much. More

Always get treated like family here. customer service always above n beyond, service department &’ sales department. customer service always above n beyond, service department &’ sales department. More

Excellent customer experience service. Jesse and Valerie both are great help in making my purchase decision. Jesse and Valerie both are great help in making my purchase decision. More

Thanks for the great pleasant service. Worked with Jesse Perez and he is great and highly recommend him. Super helpful and caring. Thanks Jesse. Worked with Jesse Perez and he is great and highly recommend him. Super helpful and caring. Thanks Jesse. More