Dwayne Lane's Arlington Chevrolet

Customer Service overall experience after the fact James went extremely beyond measures to make it right to me he honored his word on my trade ins and he sold me his c overall experience after the fact James went extremely beyond measures to make it right to me he honored his word on my trade ins and he sold me his car for $9000 under invoice and bought me brand new upgraded ZL1 floor mats I don't know what else to say but I am very grateful and thankful that he would even call me to make it right for me thanks. on my next purchase I will give them the first chance instead of going somewhere else and having a bad experience somewhere else because he did go beyond his measures and I really do appreciate it it was well worth the drive going back there and I am very happy how things went God bless you guys great job thank you. More

I urgently needed a reliable car as my previous one was at the end of its life. JC made the whole experience painless. I called him and let him know that I'd be there in a few minutes, and to my surprise h at the end of its life. JC made the whole experience painless. I called him and let him know that I'd be there in a few minutes, and to my surprise he was actually waiting for me at the lot. The backstory is, when I went to the dealership a week ago with my dying car, although officially there were no loaner cars available, JC made it happen and I got a loaner car for free while my old car was being looked at. Because of this, when I made up my mind to get a new car, I went back to JC simply because he was so helpful. His act of helpfulness resulted in my purchase of a beautiful 2014 Jeep Cherokee Latitude. Back to the purchase experience, no one took my license away, or my key to the old car away. The final offer was presented within half hour. I'd highly recommend this place for friends and family. P.S. the only option is brand selection on this from is Chevrolet! I did NOT buy a Chevy, I bought a Jeep from Dwayne Lane's at Everett, WA. More

Staff go beyond in allowing me to understand and be comfortable with everything I do at Dwayne Lane's, whether it is buying, servicing, or handling an emergency. Their guidance, expertise, and the way comfortable with everything I do at Dwayne Lane's, whether it is buying, servicing, or handling an emergency. Their guidance, expertise, and the way they help me make my decisions is the best I have ever had in the car industry. I am a trusting and happy customer forever. More

July 2012 i dropped my car off to a scheduled detail/oil change. When i picked my car up that afternoon I was shocked at the detail it was a greasy sloppy mess the visor clip on the drivers side was broken change. When i picked my car up that afternoon I was shocked at the detail it was a greasy sloppy mess the visor clip on the drivers side was broken and the knob on the navigation system was also broken rendering the system unuseable. I spoke to Brad in the service dept. and asked him to look at the issues and to have them fixed. He took notes and said he would forward it to his manager Eric Alexander.I came back and spoke to Eric Alexander my self after two weeks of getting the run around to my disbelief Eric Alexander the general manager would not get off his ..... to take a look at the problems the detailer made. I WOULD NOT RECOMMEND DOING ANY BUSINESS WITH ARLINGTON DWAYNE LANES ESPECIALLY IF YOU ARE A WOMAN... More