Dwayne Lane's Arlington Chevrolet

Second new car purchase from Dwayne Lane Arlington Chev Bought my 2012 Cruze in Oct 2012 over the phone basically. Called at 11am and they had what I wanted exactly. Arrived at 3pm and my car and paperwork Bought my 2012 Cruze in Oct 2012 over the phone basically. Called at 11am and they had what I wanted exactly. Arrived at 3pm and my car and paperwork were ready. So when I decided to trade it off after 26 months for a fully loaded diesel I called my salesman, Mark Gribbin, asked if they had one, he said yes...and I stopped in after work to find the car and paperwork ready for me AGAIN. They even added the fog lights already because it did not have them and I drive a lot in the country after dark so important for safety. My car/vehicle/rv buying experiences are many... all were long tedious and painful until I found these guys. I was fortunate that they had exactly what I wanted both times - I must be lucky like that - but I would not buy anywhere else, I'd wait for them to get it for me. I also like that there are 3 dealerships in their 'family' so if I ever go back to Ford or Dodge I'm covered. I know what the numbers should look like, I am savvy when it comes to business, so I know they treated me fair and square. I know what finance rates are and they find the best each time. When it comes to the service dept, I make my appt and I drop off in morning and pick it up after work. My car is always washed and vac'd and my bill is ready. The general manager Eric Alexander is as much the gentleman as Mark Gribbin is. They always know me and call me by name when I stop by for anything. As a consumer we have so many times where we don't feel appreciated and we wish we could find businesses that would deliver outstanding service. Well I found my car dealership. I strongly resent being treated as though Im some dumb woman or like I don't have any idea what is going on and I don't get treated like that here. I'm a no nonsense lady who hates my time being wasted as well as my money and these folks get that. Straight forward honest business. My guess is anyone with a bad experience here is covering the ugly truth with some pretty little lies. More

Customer Service overall experience after the fact James went extremely beyond measures to make it right to me he honored his word on my trade ins and he sold me his c overall experience after the fact James went extremely beyond measures to make it right to me he honored his word on my trade ins and he sold me his car for $9000 under invoice and bought me brand new upgraded ZL1 floor mats I don't know what else to say but I am very grateful and thankful that he would even call me to make it right for me thanks. on my next purchase I will give them the first chance instead of going somewhere else and having a bad experience somewhere else because he did go beyond his measures and I really do appreciate it it was well worth the drive going back there and I am very happy how things went God bless you guys great job thank you. More

I urgently needed a reliable car as my previous one was at the end of its life. JC made the whole experience painless. I called him and let him know that I'd be there in a few minutes, and to my surprise h at the end of its life. JC made the whole experience painless. I called him and let him know that I'd be there in a few minutes, and to my surprise he was actually waiting for me at the lot. The backstory is, when I went to the dealership a week ago with my dying car, although officially there were no loaner cars available, JC made it happen and I got a loaner car for free while my old car was being looked at. Because of this, when I made up my mind to get a new car, I went back to JC simply because he was so helpful. His act of helpfulness resulted in my purchase of a beautiful 2014 Jeep Cherokee Latitude. Back to the purchase experience, no one took my license away, or my key to the old car away. The final offer was presented within half hour. I'd highly recommend this place for friends and family. P.S. the only option is brand selection on this from is Chevrolet! I did NOT buy a Chevy, I bought a Jeep from Dwayne Lane's at Everett, WA. More

Staff go beyond in allowing me to understand and be comfortable with everything I do at Dwayne Lane's, whether it is buying, servicing, or handling an emergency. Their guidance, expertise, and the way comfortable with everything I do at Dwayne Lane's, whether it is buying, servicing, or handling an emergency. Their guidance, expertise, and the way they help me make my decisions is the best I have ever had in the car industry. I am a trusting and happy customer forever. More

July 2012 i dropped my car off to a scheduled detail/oil change. When i picked my car up that afternoon I was shocked at the detail it was a greasy sloppy mess the visor clip on the drivers side was broken change. When i picked my car up that afternoon I was shocked at the detail it was a greasy sloppy mess the visor clip on the drivers side was broken and the knob on the navigation system was also broken rendering the system unuseable. I spoke to Brad in the service dept. and asked him to look at the issues and to have them fixed. He took notes and said he would forward it to his manager Eric Alexander.I came back and spoke to Eric Alexander my self after two weeks of getting the run around to my disbelief Eric Alexander the general manager would not get off his ..... to take a look at the problems the detailer made. I WOULD NOT RECOMMEND DOING ANY BUSINESS WITH ARLINGTON DWAYNE LANES ESPECIALLY IF YOU ARE A WOMAN... More