Dwayne Lane's Arlington Chevrolet

Nick did a really good job on taking care of my car when it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help it went in for a oil change. i would recommend dwayne lanes for any services that you need. go in and ask for nick. he is real cute and he will help you out with anything. More

Told it could be MONTHS before our car was fixed! We rely on our car for work each and every single day and trusted Duane Lanes to take care of us. We just had our oil changed then suddenly, the oil l We rely on our car for work each and every single day and trusted Duane Lanes to take care of us. We just had our oil changed then suddenly, the oil leaks out all over our engine, husband is stranded and we have it towed to their dealership and have been told it could be MONTHS in the shop b/c CHEVROLET is behind on making the part & sorry no loaner car! xxx! How can you do business at all with these kind of practices? Wanted us to be customers for life but you treat us like garbage? Update: It took 7 1/2 weeks, they substituted a part which should have happened at week 2 and they did NOT give any discount for the delay & inconvenience & matter of fact actually upped the cost from a previous quote saying "prices go up". They asked us to take down reviews & offered a disc that way when we refused they gave no disc. No loaner nothing! Horrible experience with horrible people! Scott the Serv Mgr was so rude it was stunning! More

Went the extra mile I took my spark into Blade Chevrolet for the free oil change I told her that the interior light quit working. She told me that she would see about fi I took my spark into Blade Chevrolet for the free oil change I told her that the interior light quit working. She told me that she would see about fixing the light. When I came back for the car it was ready and she said they didn't have time to check the light. The lady at the counter was polite but I felt like I was imposing on her time. I left there and drove down to Dwayne lanes Chevrolet in Arlington When the service manager came out and greeted me I told him about the light and he said he didn't have a mechanic available but that he would check to see if it was just a bulb. He told one of his mechanics to put a new bulb in it and then took my car out and washed it they went the extra mile and I walked away a satisfied customer. I will be taking my car back to Dwayne Lanes from now on. I felt like they appreciated me coming in. More

Seeing me through Amazing service Norm, Eric, and Robin help make my dream of owning a new car a reality. Took the time to get me the best rate and best price I could. Amazing service Norm, Eric, and Robin help make my dream of owning a new car a reality. Took the time to get me the best rate and best price I could. I will be back, Authenticity at its best! More

Not impressed ll NEVER take my vehicle to this dealership location again for repairs, not will I EVER purchase a vehicle here. I'm not a man, that's true, but I kno ll NEVER take my vehicle to this dealership location again for repairs, not will I EVER purchase a vehicle here. I'm not a man, that's true, but I know my rig and I still pay for the service so I expect to be treated respectfully. I dropped off my husband's truck Monday evening for my 7am appt to have a leak in the rear cab light repaired, a towing sensor replaced. When I called them at 4pm on Tuesday I told they didn't get a chance to begin the work until 2pm and then learned they had to order the part they knew they were replacing several days prior. I patiently waited, however expected to get our truck back by Wednesday.... Nothing Thursday, again told they were busy. Apparently too busy for my truck. Friday at 3:30pm WE called them, they did not call us. My husband went to pick it up, because it was finally ready... Mind you, the entire week we were without a second vehicle. When he arrived, he learned a lot attendant had run into the back of the truck and ripped off the bumper...oops. Accidents happen, that was not an issue, and they did fix it without issue, and this time gave us a courtesy truck to borrow. So, we waited, and waited, and waited some more. I checked in every couple days, but did they call me? Note, not even once. Finally, the following Friday, I called, I admit with less patience this time, for an updated. The individual I needed to speak with was standing at the desk right next to who answered, however when transferred was placed on hold, then transferred 3 more times, referred to as " Listen lady...", and hung up on. Guess what? After all that, it was done and they FORGOT to call. When we got there to pick up the truck, is true, they had replace and fixed the seal around the light so no more leaking, but did they suck out the two ponds that has collected under the seats of my truck from the leak they knew about...not a chance. And guess what, even better, the trailer towing sensor was repaired, but now we have NO reverse lights out back up lights, yeah! More issues... So, am I being unreasonable? Disappointed, frustrated, and annoyed, yes, but I don't think unreasonable. We LOVE our dodge and we're so excited about this site opening, but trust me, this is not the service I would ever pay for again More

Happy satisfied customer. They offer excellent hospitality, great customer service, and made me feel important in what I was looking for and made sure that my selection is what They offer excellent hospitality, great customer service, and made me feel important in what I was looking for and made sure that my selection is what I wanted. More

No stress great service! I was in a tight spot to find a replacement vehicle in a hurry and Dwayne Lane's came through without the high pitch sales pressure.My sales associate I was in a tight spot to find a replacement vehicle in a hurry and Dwayne Lane's came through without the high pitch sales pressure.My sales associate Joey Delvecchio along with the other team made the process seamless. I will certainly go back to them when I purchase my next one which I hope will be a new one. Thanks guys as you made a stressful situation smooth. More