Duval Acura - Service Center

Easy Service Service rep. Arick, was very professional and friendly; tops. He handled all of my requests in a prompt and efficient manner and I would always reques Service rep. Arick, was very professional and friendly; tops. He handled all of my requests in a prompt and efficient manner and I would always request him for further service. More

Amazing every time I’ve been coming to Jovie for years and I’ve never been let down. Wonderful service every single time! There’s no comparison with other service depart I’ve been coming to Jovie for years and I’ve never been let down. Wonderful service every single time! There’s no comparison with other service departments. More

Great Service experience at Duval Acura... Thank you Khalil The overall service experience at Duval Acura was great as always. Khalil was courteous and helpful, gave a accurate service estimate and the car was The overall service experience at Duval Acura was great as always. Khalil was courteous and helpful, gave a accurate service estimate and the car was delivered back after service within the time committed. More

This is a really great Dealer and ACURA has many. I had an unexpected battery failure on a fairly new car (2017 RDS with less than 7000 miles) and was probably going to be stranded over the weekend, b I had an unexpected battery failure on a fairly new car (2017 RDS with less than 7000 miles) and was probably going to be stranded over the weekend, because I never let any one except a dealer touch my Acura automobiles. The AAA fellow said it had a dead cell and told me I could wait til the next day to try to get an appointment if I let if run for a half hour or so. I wasn't too comfortable with that advice but I contacted the Service Department to see if I could get worked in on Saturday -- Joe told me that if I could do it, it would be better to just drive on over and let them take a look at the car and see if they could fix it that late Friday afternoon. He also said I might have to wait a bit, but they would get to it to at least know what they were dealing with. I drove right over, waited in the lovely Customer Service waiting room with a nice cup of coffee and was on my way within an hour -- no pressure, no problem just a happy, again satisfied Acura Service Department customer. I had always been a really happy customer of Kevin Augustin, but Jovie Quinto (who was new to me) was just as anxious to solve my problem and for that I say --Thank You! More

Perfect Timely Service Service performed on our TLX, which we LOVE, was timely and professional. Our Consultant kept us briefed on progress and spent extra time with my wife Service performed on our TLX, which we LOVE, was timely and professional. Our Consultant kept us briefed on progress and spent extra time with my wife covering expanded use of Bluetooth features. As usual, an excellent experience. Just what we expected. Thank You Casey and Duval Acura. More

Excellent customer service I took my car for a problem with the A/C, it needed a new compressor. Khalil Mercado was excellent, he kept me posted on the progress until the servi I took my car for a problem with the A/C, it needed a new compressor. Khalil Mercado was excellent, he kept me posted on the progress until the service was done. I enjoyed working with Khalil. I have also worked with the Finance Dept. when I purchased my car in February and R. Binrashed was outstanding in finding me the best possible finance. He worked constantly on it until it was done. More

Great as always Duval Acura service is always great. Arick is always very friendly and courteous. They always are on time and explain everything. I have been using Du Duval Acura service is always great. Arick is always very friendly and courteous. They always are on time and explain everything. I have been using Duval Acura since 2012. More

Always a pleasure . I was 10 minutes early for my appointment, but was still tended to right away. Never any hassle getting the car serviced here. . I was 10 minutes early for my appointment, but was still tended to right away. Never any hassle getting the car serviced here. More

VIP Treatment From the time I arrived the team showed an urgency to get out to me before I came in even though there were many cars in the drive! Very informative a From the time I arrived the team showed an urgency to get out to me before I came in even though there were many cars in the drive! Very informative as to what to expect and followed up at the end of the visit with the outcome of service check. The service person who spoke with me was very kind and didn’t try to rush me. I have come to expect this kind of reception every time I go here. I like all aspects of this dealership, they are exceptional!!! More

Exceptional Service My service advisor Khalil Mercado provide excellent service and advice. My car was finished on time with exceptional service. He even provided excelle My service advisor Khalil Mercado provide excellent service and advice. My car was finished on time with exceptional service. He even provided excellent advice to keep my vehicle running at optimal performance. More