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Duval Acura - Service Center

Jacksonville, FL

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569 Reviews

569 Reviews of Duval Acura - Service Center

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January 05, 2020

A great service from a truly professional dealership. We'll continue to rely on Duval Acura for all of our service needs in the future. More

by rme_av8tor
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Duval Acura responded

Hello, thank you so much for your high star rating! We're always happy to help!

January 04, 2020

7000 mile check up Have been a customer for years as I have had three Acura’s. Always do a good job and have no complaints. Very friendly and professional. More

by Cbridger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Aman
Jan 06, 2020 -

Duval Acura responded

Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!

October 09, 2019

Online appt sceduling was easy and convenient. Khalil patiently explained findings/recommendations/options. I was allowed to keep a loaner for several days to accommodate my schedule. More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Duval Acura responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2019

Service was great. Car looked great and runs great. Fast and complete service. Casey was helpful and friendly. I am moving to another state otherwise I wou More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PHILIP C. GRAHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thanks, LB! We're glad you had a great experience.

September 29, 2019

Great customer service, helpful, patient, done on time. Arick was very helpful explaining what would be done to my car... the warranty and how fast they would be able to get the work done. More

by Malecia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thank you, Malecia; we're glad we could help!

September 29, 2019

On a scale of 1 to 10 it’s a 10 Very Personable- Knowledgeable- pleasure to interact with- answered all our questions Followed up with phone call explaining what was found & we agr More

by Pep Worthington
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thank you, Pep! We're glad you found our staff to be so supportive.

September 29, 2019

Great service even on the busiest day! Kahlil was very helpful and provided outstanding customer service. Every time I bring my car in for service I have not been disappointed. More

by Rachel Delgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thank you, Rachel! We're glad you had an outstanding experience!

September 29, 2019

Simply amazing Made an appointment online walk in service advisor help me figure out what my car needed was able to test drive a new loaner car that makes me want to More

by Dwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thanks, Dwayne! Your satisfaction is important, so it's great to know our efforts paid off!

September 27, 2019

Jovie always makes me feel like a VIP! I have purchased my last two cars from this dealership and they have ONLY been serviced there. I wouldn’t dream of going anywhere else! XOXO More

by Hapygirl1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CURTIS E. PILLOW
5.0
This rating includes all reviews, with more weight given to recent reviews.
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEVIN M. AGUSTIN, JOVIE B. QUINTO
Sep 27, 2019 -

Duval Acura responded

Thank you! We're so glad we're your first choice!

September 25, 2019

THANK YOU WOWED Customer service! My service consultant is Jovie, and he goes above and beyond to make sure his customers are informed and taken care of. My RDX More

by willtm21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOVIE B. QUINTO
Sep 25, 2019 -

Duval Acura responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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