Duval Acura - Service Center

Stay Awesome Duval Acura! I recently dealt with Merrick, then Kevin over the weekend to get updates and decide on how to move forward and Jovie when I checked out/paid my invoi I recently dealt with Merrick, then Kevin over the weekend to get updates and decide on how to move forward and Jovie when I checked out/paid my invoice. All 3 were awesome to work with, including the attendants when arriving and picking up. I had 2 car seats and personal items in the loaner car. When I came out after paying my bill, I was surprised to see all my items were already moved over back into my vehicle. Outstanding service all around! More

Greatness I Love Working With Jovie Quinto, He Is The Greatest Service Advisor That A Person Can Ask For. He's Always Pleasant And Very Helpful. I Love Working With Jovie Quinto, He Is The Greatest Service Advisor That A Person Can Ask For. He's Always Pleasant And Very Helpful. More

service Your service dept. is always great. The vehicle was ready before the promised time, and was sparkling clean. The service advisors, even the ones I d Your service dept. is always great. The vehicle was ready before the promised time, and was sparkling clean. The service advisors, even the ones I didn't deal with directly, are extremely friendly and professional. Merrick has been with you a long time, and he is always a pleasure. More

Excellent customer service I have been a longtime customer of Duval Acura! Everyone is courteous & if your rep is busy, someone can step in temporarily so you do not dawdle at a I have been a longtime customer of Duval Acura! Everyone is courteous & if your rep is busy, someone can step in temporarily so you do not dawdle at a car dealership all day! I go primarily to have my older MDX serviced; they are very frank about any issues but do not "upsell" you. Yes, you may a bit part at the dealer but you are paying for service. You can also go online to make your appointment in advance, so you are in & out. Not a bad experience yet! More

Kevin Agustin-Service Advisor Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions. Kevin's personality is warm & genuine. He i Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions. Kevin's personality is warm & genuine. He is right on top of everything from prompt professional service to immediately offering a loaner car when there was an unexpected delay. He is an excellent reflection on the dealership and I will not hesitate to use them again. More

WHY GO ANYWHERE ELSE! This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable. I've in a wheelchair and my time in it is limited it, so if the repairs (if any) is more than 1hr 30 min they either loan me a car or take me home and bring the car back when finished.Granted I only live around the corner from them.BUT Still. If your car needs service WHY GO ANYWHERE ELSE! More

Power Steering problem As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the de As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the dealership, praying I did not break down. Merrick Wade (my usual service advisor) quickly diagnosed my problem as a power steering problem and within 20 minutes I was on my way in a loaner. Merrick called me when promised and I can truthfully say Merrick Wade and Duval Acura is 100% customer service committed. Thank you Merrick! More

Service Review Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and p Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and provided appropriate information. Thank you More

The Duval Acura Service Experience Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trus Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trust and confidence. More

"Outstanding 'valet' Service and Quality" After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" se After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" service I received was beyond expectation and I was also provided a 2015 Acura RDX as a loaner car. Kevin Agustin, my Service Advisor, was top notch from beginning to end, including recommendations as they dove deeper into the maintenance. When I arrived to pick up my vehicle a couple of days later (based on additional work at my request), I was again greeted with valet service. I will continue to place my Acura in their expert care. More