Duval Acura - Service Center

Listened to the customer They listened to us when we suggested a way to recreate the a/c problem. They duplicated our situation and uncovered the real issue. Other dealers hav They listened to us when we suggested a way to recreate the a/c problem. They duplicated our situation and uncovered the real issue. Other dealers have said "there is no problem" when the issue was not resolved. Thanks Duval for having the great service reps and techs! More

Great service, as usual. The service at Duval Acura is exceptional. Yesterday was no exception. Arick was my service rep. He was cordial, professional and knowledgeable. I The service at Duval Acura is exceptional. Yesterday was no exception. Arick was my service rep. He was cordial, professional and knowledgeable. I would highly recommend the sales and service departments at Duval Acura. More

15 K Mile Service I was able to schedule B16 Service on my 2016 RDX the next day and it was performed while I waited including a complimentary wash and vaccum. I was able to schedule B16 Service on my 2016 RDX the next day and it was performed while I waited including a complimentary wash and vaccum. More

personalized service arick is the best service writer that i have ever encountered . on time work and the price was correct no surprises . the loaner was spotless arick is the best service writer that i have ever encountered . on time work and the price was correct no surprises . the loaner was spotless More

B-1 Service Everyone in the Service Dept. was courteous and helpful and I also had a conversation about something with the Finance Manager. He assisted me and an Everyone in the Service Dept. was courteous and helpful and I also had a conversation about something with the Finance Manager. He assisted me and answered my questions. Getting service at this dealership is by far the best since I have been driving a car---and that's a long, long time! More

Service The service was quick and I was told what the car needed to have done to it to keep the car in good running condition thanks The service was quick and I was told what the car needed to have done to it to keep the car in good running condition thanks More

Trustworthy, loyal, stress free This dealership is top notch. I trust in them for there work and business. The experience is stress free because of their loyalty to their customers This dealership is top notch. I trust in them for there work and business. The experience is stress free because of their loyalty to their customers and dealership atmosphere. More

Maintenance, Oil Change, Tire Rotation, Air Bag Recall I am always highly pleased with the service I receive at Duval Acura; especially noted - Merrick Wade. He goes over and beyond whenever I call him fo I am always highly pleased with the service I receive at Duval Acura; especially noted - Merrick Wade. He goes over and beyond whenever I call him for service on my Acura TL. Merrick will respond immediately to my questions and is extremely quick in getting my car assessed, serviced and back to me; he always has a smile on his face and makes me feel welcome. Merrick provides me with information about how my car works and how to avoid future issues; he is certainly a valuable addition to my experience and satisfaction with Duval Acura! More

Ownership No matter what the product is, or prestigious the brand, there are just times where things don't work out as we wish they would. I brought my 02 MDX i No matter what the product is, or prestigious the brand, there are just times where things don't work out as we wish they would. I brought my 02 MDX in for some work by the guys at Duval Acura and this just happened to be one of those times. All that to say that the saving grace to the situation was the consideration and service from the Duval Acura Team. They considered the circumstances and "owned it" in a way that will make me a my return customer regardless of vehicle. Special thanks to Jovie Quintonforn leading the team, to Chris Ford for his thoroughness and to Cecil Adam for support. Thank you again! More

Was a regular serivce visit for an oil change This was a regularly scheduled visit for an oil change and my service advisor Jovie Quinto always delivers top notch service and gets me in and out as This was a regularly scheduled visit for an oil change and my service advisor Jovie Quinto always delivers top notch service and gets me in and out as quick as possible so I can get back to work! More