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Duval Acura - Service Center
Jacksonville, FL
569 Reviews
569 Reviews of Duval Acura - Service Center
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August 07, 2018
Great Customer Service Jovie was very nice as always, professional and took care of all my needs. Updated me on things that will need attention on my next visit. Jovie was very nice as always, professional and took care of all my needs. Updated me on things that will need attention on my next visit. More
by chundley73
Employees Worked With
Jovie and Eric
August 05, 2018
Excellent customer service Dealing with Jovie as a service rep is great, his attention to details is superb. He always keep us with up to date services needed. Dealing with Jovie as a service rep is great, his attention to details is superb. He always keep us with up to date services needed. More
by Beto
Employees Worked With
Jovie
August 05, 2018
Great costumer service Kevin always have excellent costumer service. Every time I send him an email, he responds immediately. Since I got my car back in 2015, I have zero co Kevin always have excellent costumer service. Every time I send him an email, he responds immediately. Since I got my car back in 2015, I have zero complains about the service. More
by velazqu0914
Employees Worked With
August 04, 2018
Basic Maintenance The 2015 MDX was taken in for basic maintenance (early oil change, battery replacement, wiper replacements) as an upcoming cross country drive was fas The 2015 MDX was taken in for basic maintenance (early oil change, battery replacement, wiper replacements) as an upcoming cross country drive was fast approaching. The appointment was easy to schedule. Service was efficiently completed in the estimated amount of time. The service advisors are always knowledgeable and don’t recommend anything unnecessary. As a matter of fact, Khalil suggested I could wait on the 3.5 year old battery as it was still under warranty but since car batteries generally don’t last more than 3 years in FL I wasn’t willing to take a chance it would die unexpectedly during the road trip. As you would expect servicing an upscale vehicle is a bit more expensive however, Duval Acura is surprisingly very competitive on many types of service. They most certainly were with tires replaced in March. Don’t forget to check savings coupons which are often found on their website. More
by ByTheSea
Employees Worked With
Khalil
August 01, 2018
Courteous, respectful, competent, resourceful I took my MDX in for a A16 service. Kevin, in the service department, as usual, is punctual, friendly, and efficient. He kept me informed and is alwa I took my MDX in for a A16 service. Kevin, in the service department, as usual, is punctual, friendly, and efficient. He kept me informed and is always helpful and professional. Thank you Kevin, and the entire Acura Service Department. More
by nursbb
Employees Worked With
July 29, 2018
Service consultant Jovie Quinto, was very helpful. He was very friendly he made sure that I was comfortable while I waited and the job was done in a timely manner. Jovie Quinto, was very helpful. He was very friendly he made sure that I was comfortable while I waited and the job was done in a timely manner. More
by Cargirlphyllis123
Employees Worked With
Jovie Quinto
July 29, 2018
Amazing service!! Serving Dept rep Arrick always gets my problem solved ! Fit me in for a new battery quickly and even got my car washed! And I am always greeted with f Serving Dept rep Arrick always gets my problem solved ! Fit me in for a new battery quickly and even got my car washed! And I am always greeted with friendly people! More
by Julie
Employees Worked With
Arrick Armenta
July 25, 2018
Dealer rating We have been ( My daughter and I ) Duval Acura Customers for 19Yrs. We have purchased 7 cars and have received excellent service. We both just purchas We have been ( My daughter and I ) Duval Acura Customers for 19Yrs. We have purchased 7 cars and have received excellent service. We both just purchased 2018 models, a TLX and a RL. Great cars .But a car is only as good as the service. and Duval has been excellent , I do miss Eddie, but Javia has been great. Keep up the good work. More
by TLX Hank
Employees Worked With
Hector and Javia
July 25, 2018
Duval Acura: Great Service Team! I have purchased two vehicles from and had all routine maintenance performed on those vehicles at Duval Acura for past 10+ years. The Service Dept Tea I have purchased two vehicles from and had all routine maintenance performed on those vehicles at Duval Acura for past 10+ years. The Service Dept Team always takes excellent care of myself and my 2015 RDX. My service advisor, Jovie Quinto, is a great guy and is very knowledgeable. He makes scheduling easy and does an excellent job explaining the details each time I’m in. Having an Acura loaner car while my RDX is in the shop is a huge bonus for me, as I am on the road frequently, and Jovie makes that process very smooth. Merrick Wade is the service manager. He also is a great guy and was my service advisor for many years before taking the manager role. Merrick always stops by to say hello when I’m in and asks if there’s anything else I need. I’ve also come to know many of the other service staff over the years and they’re all friendly and attentive. The service dept at Duval Acura cares about your satisfaction and has always treated me fairly. I’ve been very satisfied with Duval Acura and would highly recommend their service dept! More
by RDX Dude
Employees Worked With
Jovie Quinto, Merrick Wade, Ed Sandoval
July 25, 2018
Great service!! Always great service at Duval Acura. Jovie was very helpful. He kept me up to date on the status of my vehicle at all times. I know I can always count Always great service at Duval Acura. Jovie was very helpful. He kept me up to date on the status of my vehicle at all times. I know I can always count on Acura's exceptional service. More
by rtillan
Employees Worked With
Jovie Quinto
