Duval Acura - Service Center

Best Service Ever This was my second service and I specifically requested Arick. He was friendly, service was timely and efficient. He helped me understand some featu This was my second service and I specifically requested Arick. He was friendly, service was timely and efficient. He helped me understand some features of my Acura. I was impressed on how neat and clean the service area is. Other staff members were also very friendly. More

Always a pleasure to visit This service department is always so friendly! Always go e a quote and stay within those means! Service rep Arick always let's me know what is due up This service department is always so friendly! Always go e a quote and stay within those means! Service rep Arick always let's me know what is due up next and take great care of my car! I won't take my car anywhere else! More

Pleasant experiences Always friendly service. Quality recommendations and service. No hassle appointments. Nice updates in the lounge area. Browse the new cars while you w Always friendly service. Quality recommendations and service. No hassle appointments. Nice updates in the lounge area. Browse the new cars while you wait. Knowledgeable, no pressure sales staff. More

Rude Service Advisor I just bought a ’14 RDX. Stopped by Duval Acura Service on 2/4 and Jovie Quinto came out to the car. I told him that there was a slight buzz when eng I just bought a ’14 RDX. Stopped by Duval Acura Service on 2/4 and Jovie Quinto came out to the car. I told him that there was a slight buzz when engaging my push-to-start button and he immediately asked me to schedule an appointment with a technician. I asked him to at least push/listen to it; it may be operating normally; in which case I would’ve just move on. He actually refused. I was persistent and literally asked him 4 or 5 more times. So he finally belligerently plopped down in the car, jabbed the button while looking at me and blurts out “it sounds good to me”. (Which, I guess means that I didn't need to schedule an appointment). I left. Jovie Quinto, you’re a Service Advisor. In addition to simply scheduling appointments, your job is to advise customers. A question about a push-to-start button shouldn’t cause a customer to never come back to Duval Acura’s Service Department. Rude and unprofessional. I’ll give Cadillac a shot at it in the morning. More

Reliable and efficient Quality, reliable work with great customer service. More than five years of experience working with this dealership and never experienced below avera Quality, reliable work with great customer service. More than five years of experience working with this dealership and never experienced below average work or customer service. More

Excellent Experience Excellent service, very professional and straightforward in what service will be performed and at what price. No baloney or garbage … I have no asso Excellent service, very professional and straightforward in what service will be performed and at what price. No baloney or garbage … I have no association with any dealership or service center. Have been servicing my Acura RDX here for past 4 years, moved from New York, and have had excellent service every time. More

Great service Excellent service! Great dealership! I recommend this dealership for great sales and service. The team is committed to taking care of their customers. Excellent service! Great dealership! I recommend this dealership for great sales and service. The team is committed to taking care of their customers. Great job! More