Duval Acura - Service Center

Acura Service Great customer service. Timely and efficient. Very considerate of customer waiting. Nice waiting area. Service member was very polite and helpful. Exc Great customer service. Timely and efficient. Very considerate of customer waiting. Nice waiting area. Service member was very polite and helpful. Excellent experience at Acura Duval. More

Great service experience Amazing service experience. Everything I needed done was done in a timely manner. No issues and great communication. Was not left wondering the status Amazing service experience. Everything I needed done was done in a timely manner. No issues and great communication. Was not left wondering the status of my car. More

Arick was outstanding Arrick Armenta is extremely professional and his level of customer service is second to none. I have never come to a dealer for maintenance in the pas Arrick Armenta is extremely professional and his level of customer service is second to none. I have never come to a dealer for maintenance in the past. The reason I get my vehicle serviced there is because of Arick More

Above and beyond Corrected a miss diagnosis by another dealership that would have cost me unnecessarily! Other dealership stated I had dirty transmission fluid when in Corrected a miss diagnosis by another dealership that would have cost me unnecessarily! Other dealership stated I had dirty transmission fluid when in fact it had been replaced 10,000 miles earlier at time of sale. More

Great service! First time buyer at this dealer. Every thing was handled quick and efficient. Service was great! Would recommend to others. This is my 3rd Acur First time buyer at this dealer. Every thing was handled quick and efficient. Service was great! Would recommend to others. This is my 3rd Acura so I'll be back again! More

Mr. MercadI, oil change and tire rotation Mr Mercado was very good to deal with despite having a heavy workload with many, many customers. He explained our work well, which included diagnosti Mr Mercado was very good to deal with despite having a heavy workload with many, many customers. He explained our work well, which included diagnostics on an oil leak, and explained our options thoroughly. High marks to him. More

Excellent Service Worked with Arick to get my 2018 MDX in for servicing and work on a couple of recalls. Whole process went very smoothly. Would highly recommend Duva Worked with Arick to get my 2018 MDX in for servicing and work on a couple of recalls. Whole process went very smoothly. Would highly recommend Duval Acura's service team More

The say home is not a place, its a feeling! I am a GM for a company rated #1 in Customer Service and Hospitality! Duval Acura is MY #1 in Customer Service! I have owned great cars but always ser I am a GM for a company rated #1 in Customer Service and Hospitality! Duval Acura is MY #1 in Customer Service! I have owned great cars but always serviced them at random service centers until I bought my first Acura, a 2013 RDX. My husband had a TLX. I came to Duval for service for an oil change and WOW!!! I will probably own an Acura for the rest of my life because of my first experience with Merrick Wade. I love how attentive and genuine everyone is! Jovie, recognizes me as soon as I walk in, Merrick makes sure I always leave happy. I recently went to replace my tires and got to drive an Aspec RDX while my car was being serviced. Jovie remembered I mentioned it several months earlier when I was getting an oil change. Annnndddd I bought the 2019 RDX Aspec! Then my husband brought his lease up to see my car annnnnd walked out with the Aspec TLX. Tim Walker took care of all my needs with my trade in, was so easy to work with, and he has a great sense of humor! Hector, he was just amazing! He listened to my needs, was so personable! Mike, got us in and out of the finance side quickly and very organized! I run a $6.5 million a year quick service restaurant and winning loyal guests for life is my passion, so when I am treated the way I strive to treat others, they gain 100% of my loyalth and my customer base knows who my favorites are too! Love, Love, Love the guys at Duval Acura. I would seriously cry if I ever walked in and Merrick, Jovie, Tim, Hector, or Mike werent there! More

great experience This was my 2nd time at the dealership since buying my RDX. Got a complimentary car wash while I was picking up some parts. Sean C in parts answered s This was my 2nd time at the dealership since buying my RDX. Got a complimentary car wash while I was picking up some parts. Sean C in parts answered some extra questions for me and we talked about the car. More

Great service as always Thank you for the great service- from scheduling, to working with Casey and the maintenance provided. I appreciate the flexibility of keeping the loan Thank you for the great service- from scheduling, to working with Casey and the maintenance provided. I appreciate the flexibility of keeping the loaner when service was delayed so that I was not inconvenienced. More