Duval Acura

Happy Service Customer I have purchased several vehicles from this dealership and have a long term relationship with them. No matter what service issue I have run into, Ari I have purchased several vehicles from this dealership and have a long term relationship with them. No matter what service issue I have run into, Arik has always stepped up to the plate and gone above and beyond to make sure that I am happy and well taken care of. A couple of times, my safety has been an issue due to a dead battery in an undesirable neighborhood (bad timing is my luck) but Arik made sure that I was okay. A more recent issue with a faulty module left me stranded but again Arik called my cell to make sure I was still traveling safely along my route until I arrived at the dealership. My repairs were made in a timely and knowledgeable fashion. I have a 2008 RDX with quite a few miles, but she's still running smoothly except for my faulty module and regular maintenance. More

Great Battery Service - MDX My husband brought his car in (3/21) on short notice, with a troublesome battery. Jovie fit the car in and got him on the road. Usual great attentio My husband brought his car in (3/21) on short notice, with a troublesome battery. Jovie fit the car in and got him on the road. Usual great attention by Jovie! More

Happy Customer Wali did an excellent job. I absolutely love the attention he gave my family and I. Wali took his time to explain every feature and my sure I was sati Wali did an excellent job. I absolutely love the attention he gave my family and I. Wali took his time to explain every feature and my sure I was satisfied. My overall experience with Wali and Duval Acura was great. I will definitely refer Wali and Duval Acura. More

Follow up from my purchase on 3.20.15 The date I signed, I purchased to have my front windows tinted! Before I had time to call to schedule, the service department was phoning me to make t The date I signed, I purchased to have my front windows tinted! Before I had time to call to schedule, the service department was phoning me to make the appointment that was convenient for me to ensure that they would have a vehicle for me to drive since my RDX had to be dropped off after 4pm and 'stay the night'! !00% customer focused! Additionally, Hector, my sales professional phoned me 1 week to the day from my purchase, to check on me. To see if I had any questions, and most importantly asked, 'do you still love your new RDX?' YES, I do! Thank you Duval Acura! More

Great experience, great service Have been bringing my MDX for service while in Atlantic Beach during the winter months for the past three years. Always receive great service. My mo Have been bringing my MDX for service while in Atlantic Beach during the winter months for the past three years. Always receive great service. My most recent visit also included looking at a new 2015 MDX. Both Jovie in service and Alex in sales have made our experience hassle free! Very pleased and will be taking home a new MDX next week. More

Smooth, Fast and no Haggle! Loved it! I took my 2004 MDX in for routine service, 3.20.15, was given a new RDX loaner to drive. I had been looking at these for a while and finally decided t I took my 2004 MDX in for routine service, 3.20.15, was given a new RDX loaner to drive. I had been looking at these for a while and finally decided to pull the trigger. Upon returning to pick up my 2004, I told Jovie, my sales writer that I loved the RDX . He helped get the right people for me to talk to right than. At Duval Acura, you are treated as family always! Starting in the service department. Hector Castaneda was fantastic, he took care of everything and than handed me off to Phillip in finance. I was in and out in no time at all! True professionalism! Thank you...and Kevin Snyder, a big thank you to you! More

As always, the best service of any car maker in the world! Thank you for the usual outstanding service. This is my third Acura, and as my wife pointed out, Duval Acura provides the best service available in ev Thank you for the usual outstanding service. This is my third Acura, and as my wife pointed out, Duval Acura provides the best service available in every town we've lived in. Though not much has ever gone wrong with any of my Acuras, great staff, diagnostics, and service complete the picture. More

Customer Service is back!! So glad to see the return of awesome customer service to this dealership. 100% on customer service!!! Thank you for bringing courtesy and consideratio So glad to see the return of awesome customer service to this dealership. 100% on customer service!!! Thank you for bringing courtesy and consideration for not just customers, but on a people level. If only all businesses were run this way....we will be back as customers now that we have seen the improvement. #Did Marcus Lemonis visit? :)) More

The Smoothest Car Buying Experience Ever! From the beginning Matt Zimmerman was patient, warm and very helpful. This dealership and its charming staff, went above and beyond. They made me feel From the beginning Matt Zimmerman was patient, warm and very helpful. This dealership and its charming staff, went above and beyond. They made me feel as if I was the most important customer there, and they respected that i was a retired Army Veteran, which meant the world to me. Mr Carmine made sure I was happy, the "Finance Guru" was a pleasure meet, making sure everything was properly explained, Parts guy was also knowledgeable and fun to chat with. I would definitely recommend Duval Acura in Jax to anyone I can...Thank you guys! More

Greatest Customer Service Reps!!! Jovie Quinto and Eddie Turner continue to provide such reliable service. Always ready to answer questions and get to the root of the problem. Great Jovie Quinto and Eddie Turner continue to provide such reliable service. Always ready to answer questions and get to the root of the problem. Great explanation of problems found and estimate given. Never had to wait on my car - always ready when promised. Thanks to Ed Sandoval also for checking out the battery and being wiilling to help find solutions. Love Duval Acura Service Department!!!! More