Duval Acura

Financing department was just so bad. Made mistake twice on paper works and seemed always blamed on somebody else. We waited payment-book for almost 3 weeks after purchased our new car. We have very good cr on paper works and seemed always blamed on somebody else. We waited payment-book for almost 3 weeks after purchased our new car. We have very good credit score, so didn't want to mess up because of THEY didn't do their job to send us payment-book. So we called twice. They never returned call. But they are saying they called but it was wrong number. Paper work has right number on it, so I don't know why it was wrong number??? Again, they blamed on us...... We spoke to General Manager, but he was not really helping ether. More like he wasn't interested in at all to us. We just bought a brand new car and spent $31,000. But they are not interested in us. We went there and raised my voice because a young man from financing department had attitude toward to us. The financing department is very unprofessional. We bought cars from BMW, VW, Honda & Nissan dealerships in past, and Duval Acura is the worst one. Too bad, because our sales guy Barrette was REALLY nice. We were very happy with him. But I will never go back to Duval Acura. I am hairdresser in very busy hair salon in Ponte Vedra beach. I was going to tell everyone that I was happy with my car shopping at Duval Acura, but now I have to tell them to never go there,...or least, never get finance by Duval Acura. Very bad experience..... If they returned our calls, we felt differently. More

They exceeded my expectations.I walked in to meet Tanya Tsoutsos but we arrived early than discussed so Curtis Pillow assisted us.He greeted us very politely and we advised him we were working with Tanya. Tsoutsos but we arrived early than discussed so Curtis Pillow assisted us.He greeted us very politely and we advised him we were working with Tanya. He then called Tanya to let her know we were there because she was out working with someone at the time. She gave him permission to assist us and from that point on we received nothing but professionalism. I bought my 2010 TSX w/Tech package for $2,000 less with less miles than other dealerships had theirs listed for. Curtis Pillow worked with us and Doug Sayre in finance on getting us $60 -$70 under the payment we initially were looking for and was extremely thorough about the car inside and out. This was better than delivering my Dream car. It's hard to believe but they exceeded my expectations from the minute I walked in all the way to the finance department finishing my paperwork and wishing me well. It didn't end there, they continued to follow up with me & repaired a tear that was in one of the seats. I dealt with Jovie in service who was extremely polite as well & VERY helpful. I would hands down recommend Duval Acura. So many more positive things to say about this Dealership & their staff i look forward to buying my next car from them. Another great fact to add is they don't charge a Dealership fee so the price isn't just very competative it's better. More

Curtis Pillow of Duval Acura was friendly, polite, knowledgeable, and efficient throughout our experience in buying a new vehicle. He carefully and patiently reviewed all of our vehicle's features and knowledgeable, and efficient throughout our experience in buying a new vehicle. He carefully and patiently reviewed all of our vehicle's features and was very attentive. We also had an opportunity to meet several other members of the Duval Acura team and all were as polite and attentive as Curtis. More

The staff of Duval Acura are helpful, accomodating, and created an excellent car buying experience. Not only are the cars amazing, but so are the staff. I would recommend Duval Acura to anyone looking to created an excellent car buying experience. Not only are the cars amazing, but so are the staff. I would recommend Duval Acura to anyone looking to buy a car. Thank you Duval Acura and Anthony Canton for making my first time car buying experience the best it could be! See you when I buy new! More

This was by far my best experiance at a dealership. Jonathan was not pushy and that always makes the experiance nicer. Look him up if you ever go to this dealership he will take good care of you. jo Jonathan was not pushy and that always makes the experiance nicer. Look him up if you ever go to this dealership he will take good care of you. joe More

I recently purchased a 2010 Acura Tl from this dealer and delt with the sales man Jonathan Renfro. Mr. Renfro was very forth coming and easy to work with. There wasno pressure to buy and the sdale was made v delt with the sales man Jonathan Renfro. Mr. Renfro was very forth coming and easy to work with. There wasno pressure to buy and the sdale was made very easy for me. I had to come back the day after i found the car due to my finacial institution being closed on sunday evening. Avura held the car for me and made sure that everything was detailed and prepared when i arrove the next day to speed the process along. The total process took aboiut 4 hours and compared to previous dealerships that i have delt with this at leasdt half as much time. Even my financing guy that was named bob was not pushy about warrenties and stuff and made everything go as smooth as possible. More

There was no pressure. I was given my salesman's FULL ATTENTION. Everyone was kind. I got all the information and then some about my car. I was in & out if the dealership in 2 hours w/a new car. Live thi ATTENTION. Everyone was kind. I got all the information and then some about my car. I was in & out if the dealership in 2 hours w/a new car. Live this place! Best car buying experience I've ever had! Ask for Mike Bingle & tell him Katina sent you. More

Please note that over the last 5 years my family has bought 10 cars from this location. I had gone into the store on September 5,2011. To get assistance with my warranty that remand on a car I just tr bought 10 cars from this location. I had gone into the store on September 5,2011. To get assistance with my warranty that remand on a car I just traded in. I was given wrong information then the gentlmen would not help me. Once i had gone back into the dealership. I was directed to another finance person that helped me to fill out the paperwork for my warranty and he said that I should have the refund in 10 Business days. Well no such luck, I have left now 4 messages for them finance dept to call me back and still no returned call. This is now way to treat customers. Espiacially when my family has bought so many cars from that location.. I hope this gets to someone that can help me with this warranty issue as soon as possible. Shannon Cooper 9/28/2011 More

I bought a Hyundai Genesis through the internet sales department. Everyone that I had contact with was very helpful, professional and friendly. I would definetely buy another vehicle from this dealership department. Everyone that I had contact with was very helpful, professional and friendly. I would definetely buy another vehicle from this dealership. I would also reccomend this dealership to my friends and family. More

Duval Acura earned my business with outstanding customer service, doing everything possible to find the vechicle I was looking for. Duval Acura totally out-performed several local dealerships in friendlines service, doing everything possible to find the vechicle I was looking for. Duval Acura totally out-performed several local dealerships in friendliness, pricing, and overall experience. They were able to trade for a car in Virginia and have it delivered to my doorstep in South Carolina! The transaction was flawless and every person I dealt with, was outstanding.....from Anthony to Kevin to Robert. If you are considering buying a car over the phone or internet, you must consider Duval Acura. More