Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Duval Acura
Jacksonville, FL
1,068 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,068 reviews
July 09, 2018
Oil change My service advisor Arick is very helpful. He is always there for me and my family when we needed his help. He is also very knowledgeable about the veh My service advisor Arick is very helpful. He is always there for me and my family when we needed his help. He is also very knowledgeable about the vehicle and the products. More
by Acruaforlife01
Employees Worked With
Arick Armenta
July 08, 2018
Knowledgeable staff and very courjal!! The service advisors were very nice very knowledgeable in the problem I was having with my vehicle they got straight to the point show me my options t The service advisors were very nice very knowledgeable in the problem I was having with my vehicle they got straight to the point show me my options to fix the problem and got it fixed and car back to me the same day. More
by PAUL23
Employees Worked With
July 07, 2018
Great Service Department I have been a customer of Duval Acura Service Department for 12 years. They are always courteous and efficient. They get the work done on time or so I have been a customer of Duval Acura Service Department for 12 years. They are always courteous and efficient. They get the work done on time or sooner and are very good about communication and follow up. I would highly recommend their service! More
by Dianne M
Employees Worked With
Kevin Augustin
July 05, 2018
regular service Fantastic service as always, I've purchased multiple vehicles from Duval Acura and I always bring in for regular service. I've known Jovie for years a Fantastic service as always, I've purchased multiple vehicles from Duval Acura and I always bring in for regular service. I've known Jovie for years and every time I schedule an appointment it's on time and hassle free. Nothing but good things to say about the entire operation. More
by Mark V
Employees Worked With
Jovie
July 05, 2018
Efficient and very helpful staff Brought my 2018 MDX for the first service requirement. I waited for it and was updated often on the status. A great attentive service staff with deta Brought my 2018 MDX for the first service requirement. I waited for it and was updated often on the status. A great attentive service staff with details on what was being done. I really want to recognize the lady who greeted me on arrival, outside, (wish I knew her name) and kept me informed of status and brought the car back from service to me. Really a great person and representative of the Duval image. More
by William L Kopf Sr
Employees Worked With
Greeting lady outside when I pulled in for service--Outstanding person...
July 05, 2018
Duval Acura Service Department I have worked with the Service Dept. at Duval Acura for 11 years. Every visit I get more than I expected. They are expedient, knowledgeable, friendl I have worked with the Service Dept. at Duval Acura for 11 years. Every visit I get more than I expected. They are expedient, knowledgeable, friendly, accommodating, always fix the issue and you can make an appt. or most often, I just call moments before I go and they welcome me. THE BEST DEALERSHIP SERVICE DEPT. I HAVE EVER ENCOUNTERED. They are also making improvements every day. Merrick Wade is making a difference to an already smoothly running experience. More
by Margaret Bartlett
July 03, 2018
Great Service! Great customer service from start to finish. I had my car brought in because it was not starting one morning. They were able to fit me into their sch Great customer service from start to finish. I had my car brought in because it was not starting one morning. They were able to fit me into their schedule on same day with a loaner. They troubleshooted the issue and replaced my battery (which was still under warranty, so no cost). The car was ready in the afternoon and checkout was quick and easy. The entire staff was very courteous and friendly. More
by Rorocrx44
Employees Worked With
Jovie Quinto, Arick Armenta, Kevin Agustin
July 03, 2018
Nice day Really enjoy the relaxed visit. Loaner car is always great instead of being stuck to sit and wait. I would do it again in a heart beat. Really enjoy the relaxed visit. Loaner car is always great instead of being stuck to sit and wait. I would do it again in a heart beat. More
by 2011 RDX
Employees Worked With
July 03, 2018
Superior service! I’m always treated with superior customer service at Duval Acura. The entire service team is great but Merrick is exceptionally great! I keep coming I’m always treated with superior customer service at Duval Acura. The entire service team is great but Merrick is exceptionally great! I keep coming back year after year because of Kevin Snyder. I’ve worked with Kevin for almost 20 years. I trust him completely! More
by Becky Romig
Employees Worked With
Other Employees :
Anthony Lewis, Merrick, Ed Sandoval, Eddie Turner, Jovie
June 24, 2018
MDX service Jovie Quinto was very helpful and professional. This is why I always return to this dealership which is not near my home in Orange Park. Very satisf Jovie Quinto was very helpful and professional. This is why I always return to this dealership which is not near my home in Orange Park. Very satisfied. More
by Mommie123
Employees Worked With
Jovie Quinto
