Duval Acura

Tim was just a joy to work with. We had just lost our much loved 2006 Lucerne, and he made us feel as though he really cared while showing us the 2013 Buick Lacrosse that was in like new condition. He a much loved 2006 Lucerne, and he made us feel as though he really cared while showing us the 2013 Buick Lacrosse that was in like new condition. He answered all of our questions, allowed us ample time to test drive the Lacrosse, and patiently guided us through the paperwork process when we bought the car. He had everything ready for us when we returned to pick up the car, and was genuinely happy for us when he saw us on our way. We really enjoyed working with him. He is a great asset for Duval Acura. Everyone that we dealt with at Duval Acura treated us as though we mattered. We love this car. More

Tim and William were great. By the time we left the dealership my my wife and I felt like they were friends. I would certainly recommend Duval Acura. These guys were informative and made my experience dealership my my wife and I felt like they were friends. I would certainly recommend Duval Acura. These guys were informative and made my experience seemless. More

Tim went above and beyond to make sure that I was satisfied with my used car purchase. It was a good experience in dealing with Tim. Everyone was helpful. satisfied with my used car purchase. It was a good experience in dealing with Tim. Everyone was helpful. More

I just purchased a used 2014 Chevy Corvette from Duval Acura. The entire process was done completely online and was seemless. They even delivered the car to South Carolina and picked up my trade in! Roger Acura. The entire process was done completely online and was seemless. They even delivered the car to South Carolina and picked up my trade in! Roger in sales and Will in finance were excellent. Even the delivery guy Turbo was great. I would definitely recommend them to anyone. More

Duval Acura is NOT the wonderful dealership it use to be! My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given them. Buying a car is not something any of us enjoy doing and I know I don't have to explain why that is! We have stuck with Duval Acura all these years, because our experience has always been pleasant and we have always felt very comfortable throughout the whole process, that is until recently. Over the past 6 weeks our opinion of Duval Acura has completely changed. Joe Cutaia emailed us that we were eligible to trade in our 2018 Acura RDX and in the email was his personal contact information, We called and left him a detailed message, he did not return our calls. 2 weeks later, we called him again and left him a voice mail, once again, he never returned our call. We called Duval Acura and asked to speak with management, we were told they were busy and someone would return our call, once again, our call was not returned. We called again and spoke with Tim, manager of used car sales, he told us he would give the message directly to James Saale, manager of Duval Acura, days went by and James Saale never returned our call. We received a text from Joe Cutaia asking if it was okay with us if he communicated with us via text message, I texted him back saying yes, that was days ago, never heard from him again. I have since blocked his number. I did finally get to speak with James Saale and I am beyond disappointed in how he handled the entire call regarding me explaining to him how rudely my husband and I have been treated by Duval Acura. We have been dismissed over and over again and although James said he was embarrassed of the way his staff behaved, his action spoke volumes that he really doesn't care about us or our experience with Duval Acura. James Saale is a disappointment to say the least. He has completely changed our opinion of the dealership and after almost 20 years of being loyal customers, they have lost our business. Whoever is responsible for putting James Saale in a management position at Duval Acura has done a disservice to the dealership. They were a 5 star dealership for the past 18 years we have been a loyal customer of theirs, now they are MAYBE a 2, if that. I could never say enough good things about them for so many years, now I can't even come up with one thing good about them. There's an old saying, "The Fish Stinks From The Head" and I can not think of a better way to put what has happened to Duval Acura. The leadership at Duval Acura has destroyed their once great reputation. We are not longer part of the Duval Acura family, because there is no family there anymore. That entire feel is gone, the leadership that is now over that dealership has destroyed all it once was. Going forward, we will be giving our business to Acura of Orange Park. Duval Acura no longer deserves our loyalty. Very sad about what happened to Duval Acura. Someone made a very poor decision putting James Saale in a leadership position, he is in no way competent and he has no clue how to deal with customers. We spoke with him for over an hour on the phone and it was clear the entire time, he was struggling with not knowing how to respond to us about the issues we came to him about. He has no idea what he's doing and the entire dealership is suffering because of him. More

Awesome I have to say buying our new Acura TLX with Cain as our salesman was a wonderful experience. We lucked out by getting Cain when we walked into Duval I have to say buying our new Acura TLX with Cain as our salesman was a wonderful experience. We lucked out by getting Cain when we walked into Duval Acura. Cain actually listen to our wants needs, & he was so personable, knowledgeable, patient, understanding etc..Cain made buying a car enjoyable & a breeze. Also, have to say Will in finance was great too. Will made all the paperwork signing go fast & easy. Can’t say enough about our experience with Duval Acura all thanks to Cain & Will. More