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Duval Acura
Jacksonville, FL
1,066 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,066 reviews
January 17, 2019
Service outstanding MDX broke down and had towed to Duval Acura. Talked to Kevin to explain problem (multiple messages about engine), he gave suggestions and said to ha MDX broke down and had towed to Duval Acura. Talked to Kevin to explain problem (multiple messages about engine), he gave suggestions and said to have it towed in. He was very helpful and accommodating. Software updated and was able to pick up next day. Excellent service. More
by marh
Employees Worked With
Helpful January 11, 2019
Needed new motor mounts I really appreciate how I never have to wait for service. Everyone so professional and I feel a complete sense of honesty. Acura is really good abo I really appreciate how I never have to wait for service. Everyone so professional and I feel a complete sense of honesty. Acura is really good about giving you a loaner car, which is very important. You have stress while they are working on your car. More
by Annie
Employees Worked With
Khalil Mercado
January 11, 2019
Outstanding service each and every time I get one of three vehicle serviced by Duval Acura always looking for discounts available guarantee quality work thank you service each and every time I get one of three vehicle serviced by Duval Acura always looking for discounts available guarantee quality work thank you More
by Luchie2007
Employees Worked With
All the service team
January 09, 2019
Outstanding service department! Unbelievable service from the point that I pulled into the service lane, wonderful communication from Arick! car was completed exactly when I was tol Unbelievable service from the point that I pulled into the service lane, wonderful communication from Arick! car was completed exactly when I was told it would be, and a courtesy wash. I could not be happier with my experience. I will definitely return to have my Acura serviced again and will never go to any other dealer. More
by Rob G
Employees Worked With
Arick Armenta, Merrick
January 08, 2019
Fantastic as usual Timely, friendly and good work, as usual. Arik, my service advisor is always on top of the details. Had a battery issue and was covered by warranty Timely, friendly and good work, as usual. Arik, my service advisor is always on top of the details. Had a battery issue and was covered by warranty More
by Ladd
Employees Worked With
Arik
January 06, 2019
Amazing Service Experience- Jovie and Steven This was my first time at the Duval Acura Dealership and all I can say is the service department is amazing. I came in without an appointment and got This was my first time at the Duval Acura Dealership and all I can say is the service department is amazing. I came in without an appointment and got my car serviced in under an hour with a wash and vacuum! Jovie was very transparent and honest about getting the most bang for my buck. More
by Aquarboy
Employees Worked With
Jovie Quinto Steven Kovacs
January 05, 2019
Routine service Arick does a great job of explaining what is scheduled to be done, ensuring that the work gets done in the timeframe promised and for the price quoted Arick does a great job of explaining what is scheduled to be done, ensuring that the work gets done in the timeframe promised and for the price quoted. When completed he thoroughly reviews the details of the service performed. He has a great demeanor and focuses on attention to customer service and satisfaction. More
by Mark
Employees Worked With
Arick Armenta
December 31, 2018
Oil change and replace brakes The service was great as usual explained what the cost were and they were accurate. Went over everything that was reformed provided a loaner while doi The service was great as usual explained what the cost were and they were accurate. Went over everything that was reformed provided a loaner while doing the work and called when everything was done More
by Randy32542
Employees Worked With
December 30, 2018
Honest service I really appreciate Kevin's honesty on what services duval Acura would be able to preform on my 2012 C250 Mercedes- Benz, Thank you all. I really appreciate Kevin's honesty on what services duval Acura would be able to preform on my 2012 C250 Mercedes- Benz, Thank you all. More
by Stunner1
Employees Worked With
December 30, 2018
Great Service Arick Armenda Is the best Service Writer I’ve had. He’s extremely polite and keeps you informed of all details of your service visit. Arick Armenda Is the best Service Writer I’ve had. He’s extremely polite and keeps you informed of all details of your service visit. More
by JC84
Employees Worked With
Arick Armenda
