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Duval Acura
Jacksonville, FL
1,066 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,066 reviews
February 04, 2019
Professional, simple, hassle free Cain was my sales representative and made the entire process of the sale of my vehicle and the purchase of another one very simple, easy and pressure Cain was my sales representative and made the entire process of the sale of my vehicle and the purchase of another one very simple, easy and pressure free. He was informative and knowledgeable about the products and vehicles More
by Nicole
Employees Worked With
Cain
Helpful February 04, 2019
Reliable and efficient Quality, reliable work with great customer service. More than five years of experience working with this dealership and never experienced below avera Quality, reliable work with great customer service. More than five years of experience working with this dealership and never experienced below average work or customer service. More
by Wil904
Employees Worked With
Arick Armenta
February 01, 2019
Excellent Experience Excellent service, very professional and straightforward in what service will be performed and at what price. No baloney or garbage … I have no asso Excellent service, very professional and straightforward in what service will be performed and at what price. No baloney or garbage … I have no association with any dealership or service center. Have been servicing my Acura RDX here for past 4 years, moved from New York, and have had excellent service every time. More
by markmjp828
Employees Worked With
Kevin Agustin
January 31, 2019
Recent Service I received excellent service Saturday and will be returning again soon. Everyone was ready for me when I arrived. Arick explained everything in deta I received excellent service Saturday and will be returning again soon. Everyone was ready for me when I arrived. Arick explained everything in detail and answered all my questions thoroughly. The loaner car was beautiful. Thank you! More
by Ktilman
Employees Worked With
Arick Armenta
January 28, 2019
Great service Excellent service! Great dealership! I recommend this dealership for great sales and service. The team is committed to taking care of their customers. Excellent service! Great dealership! I recommend this dealership for great sales and service. The team is committed to taking care of their customers. Great job! More
by Acurafamily
January 25, 2019
Very Pleased I've brought several cars in the past and felt as if I wasn't being treated fairly because I was a woman. Not this time. Chris and the staff went abov I've brought several cars in the past and felt as if I wasn't being treated fairly because I was a woman. Not this time. Chris and the staff went above and beyond to make the process as pleasant as possible. Fast but not a rush job. More
by Tbordeaux
Employees Worked With
Chris, Brian, R
January 25, 2019
Great Service Not only was the service I requested but they found an additional item that was about to go bad and replaced it under warranty. Service adviser was ex Not only was the service I requested but they found an additional item that was about to go bad and replaced it under warranty. Service adviser was excellent. More
by Vic30
Employees Worked With
January 24, 2019
Had to get fuel pump replaced and a full diagnostics on csr Five stars. Jovie is amazing. He knows his stuff and is very personable. Love working with him. The whole staff is amazing. Car runs great now Five stars. Jovie is amazing. He knows his stuff and is very personable. Love working with him. The whole staff is amazing. Car runs great now More
by ewaller1991
Employees Worked With
Jovie
January 23, 2019
Duval Acura I hand been going to Duval Acura for 7 years and will stay with them. I have bought 2 Acura’s from them and am very happy with the dealership and espe I hand been going to Duval Acura for 7 years and will stay with them. I have bought 2 Acura’s from them and am very happy with the dealership and especially Arick Armenia in service. He is the best. More
by DebbieD
Employees Worked With
Arick Armenta
January 21, 2019
Efficient and timely service visit. The whole process from beginning to end was carried out in a very professional manner. Some of the high points. Warm greeting in the service driveway. The whole process from beginning to end was carried out in a very professional manner. Some of the high points. Warm greeting in the service driveway. Service write up done in professional manner with complete sense of honesty. Time estimate for work to be completed was right on. Waiting room is very comfortable. Updates on service progress are appreciated. Check out process was done in timely and efficient manner. More
by dean620
Employees Worked With
Khalil Mercado
