Duval Acura

Rude Service Advisor I just bought a ’14 RDX. Stopped by Duval Acura Service on 2/4 and Jovie Quinto came out to the car. I told him that there was a slight buzz when eng I just bought a ’14 RDX. Stopped by Duval Acura Service on 2/4 and Jovie Quinto came out to the car. I told him that there was a slight buzz when engaging my push-to-start button and he immediately asked me to schedule an appointment with a technician. I asked him to at least push/listen to it; it may be operating normally; in which case I would’ve just move on. He actually refused. I was persistent and literally asked him 4 or 5 more times. So he finally belligerently plopped down in the car, jabbed the button while looking at me and blurts out “it sounds good to me”. (Which, I guess means that I didn't need to schedule an appointment). I left. Jovie Quinto, you’re a Service Advisor. In addition to simply scheduling appointments, your job is to advise customers. A question about a push-to-start button shouldn’t cause a customer to never come back to Duval Acura’s Service Department. Rude and unprofessional. I’ll give Cadillac a shot at it in the morning. More

Reliable and efficient Quality, reliable work with great customer service. More than five years of experience working with this dealership and never experienced below avera Quality, reliable work with great customer service. More than five years of experience working with this dealership and never experienced below average work or customer service. More

Professional, simple, hassle free Cain was my sales representative and made the entire process of the sale of my vehicle and the purchase of another one very simple, easy and pressure Cain was my sales representative and made the entire process of the sale of my vehicle and the purchase of another one very simple, easy and pressure free. He was informative and knowledgeable about the products and vehicles More

Excellent Experience Excellent service, very professional and straightforward in what service will be performed and at what price. No baloney or garbage … I have no asso Excellent service, very professional and straightforward in what service will be performed and at what price. No baloney or garbage … I have no association with any dealership or service center. Have been servicing my Acura RDX here for past 4 years, moved from New York, and have had excellent service every time. More

Great service Excellent service! Great dealership! I recommend this dealership for great sales and service. The team is committed to taking care of their customers. Excellent service! Great dealership! I recommend this dealership for great sales and service. The team is committed to taking care of their customers. Great job! More

Very Pleased I've brought several cars in the past and felt as if I wasn't being treated fairly because I was a woman. Not this time. Chris and the staff went abov I've brought several cars in the past and felt as if I wasn't being treated fairly because I was a woman. Not this time. Chris and the staff went above and beyond to make the process as pleasant as possible. Fast but not a rush job. More

Had to get fuel pump replaced and a full diagnostics on csr Five stars. Jovie is amazing. He knows his stuff and is very personable. Love working with him. The whole staff is amazing. Car runs great now Five stars. Jovie is amazing. He knows his stuff and is very personable. Love working with him. The whole staff is amazing. Car runs great now More

Duval Acura I hand been going to Duval Acura for 7 years and will stay with them. I have bought 2 Acura’s from them and am very happy with the dealership and espe I hand been going to Duval Acura for 7 years and will stay with them. I have bought 2 Acura’s from them and am very happy with the dealership and especially Arick Armenia in service. He is the best. More